Costco Complaints and Reviews

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Main address: PO Box 34331 98124 Seattle WA
1-800-774-2678, 1-800-955-2292, ,
  • 348+17 mobile complaints
  • $86.1K claimed losses
  • $236 average
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  • 2 days ago
  • Supermarkets and Malls
  • Alhambra, California
  • Rude Employee
  • 16

I have been going to the Costco in Alhambra for a quite a while now and the workers there are usually very friendly and nice but my visit to Costco today has left me very infuriated. My mom told the employee, Reyna (since 1988), at the cashier that she wanted to get a separate check for a certain items we were purchasing and Reyna said "What?" impolitely but that wasn't a big deal and when I... Read more

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  • Aug 13
  • Supermarkets and Malls
  • Rude Attendant
  • 2
  • 69

My mother, daughter and I visited Costco at the Myrtle Beach SC store this week. Not being members I stopped at the desk for a visitor's pass while my mother and daughter waited at the door. The attendant checking as people exited, told my mother that she was standing on her matt ( a rectangle piece of rubber). My mother moved not realizing she was standing on this lady's matt due to the fact... Read more

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  • Aug 12
  • Supermarkets and Malls
  • Cellphone Return
  • 1
  • 19

My wife bought a phone without thinking from Wireless Advocated. Every cell phone company has a 1 month return - not wireless Advocates at Costco. My wife came back after 10 days realizing she made a mistake by buying from them. They told her to come back on Tuesday when the original salesman was back. That was 15 days and they said there we would have to pay through the nose to cancel now. This... Read more

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  • Aug 12
  • Supermarkets and Malls
  • Sarasota, Florida
  • Rude Employees
  • 35

Costco Sarasota has the most sub-standard employees of any Costco I have ever been to. I left an order over $500 in two baskets at the cashier after three bad customer experience points. First, I asked an unhappy worker where the coffee was moved to - they responded with a finger point only. Second, I asked an employee in the cheese department a question about a product they evidently no longer... Read more

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  • Aug 11
  • Supermarkets and Malls
  • Bad Customer Service
  • 15

Spent 90 min. on-line TRYING to get correct phone # for s.e. regional ordering dept. as suggested by employee @ Costco, Estero, FL. ONE posted # got me to the Justice Dept. (?). Another got me to a robo-message that told me to push a certain # for particular dept. Pushed # seven different times, but it just kept repeating message! Three other posted numbers got me NOWHERE! FINALLY called member... Read more

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  • Aug 11
  • Appliances and Electronics
  • Dell Laptop Refund
  • 30

I ordered a high-end Dell laptop online, as local store has very limited selection. When the laptop arrived, it only ha inferior Intel motherboard video and was missing add-on AMD video which is far superior. It also didn't have MS Office 2013 pre-installed. I brought it to my local store same day I received it to return for refund; It shouldn't matter if I was right or wrong about missing hard... Read more

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  • Aug 10
  • Supermarkets and Malls
  • Streamwood, Illinois
  • Poor Quality Food
  • 25

Ate at Costco for the first time today and it was the worst food ever!! I could not believe that the good quality food they sell in the store is not the food that they serve in the dining area! For example- I would think since they promote the VitaMix and give free samples, that they would serve the fruit smoothies at the dining area from that... Instead it's processed *** from a slushy dispenser... Read more

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  • Aug 08
  • Supermarkets and Malls
  • Lanham, Maryland
  • Rude Employee
  • 33

I visited the tire department at the Costco in Lanham, Maryland on Sunday, August 3rd 2014. I encountered a very miserable rude woman working the counter. It's really a shame that a store would have someone like this dealing with the public. My problem I had with this wicked woman is that she didn't smile, no eye contact and just a rude tone. In 2014 with with "customer service" being the buzz... Read more

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  • Aug 06
  • Supermarkets and Malls
  • Injured Customer Neglect

When visiting the Costco store at 3836 Richmond Ave Houston, TX 77027 on Aug 2 at 3PM, my wife was picking up a DryErase Board to put into her shopping cart, when the entire box of metal framed boards fell onto her right foot causing her severe pain due to which she was unable to even stand. Instead of coming to her help, the associates Jennifer and another were just concerned about getting the... Read more

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  • From mobile
  • Costco
  • Aug 03
  • by anonymous
  • #517836

Twin Falls Costco Tire Center service is awful. They are in no big hurry to get the job done waited for the second time in last month for over an hour and a half for a rotation and second time for a screw in tire. Watched them just slow poke around and a few of them took more than 2 breaks in a half hour. Very poor customer service. Add comment

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