Submit ›
or
2.6 Based on 193 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 8
    • Food items offered 5
    • Great price 4
  • Customers don't like
    • Horrible customer service 23
    • Customer service 7
    • Mistakes not fixed 7

I had a Credit on my AMEX card over 350$ when it got transferred over to Citi it's all missing. I haven't activated my Citi Card threw it in trash as i saw it. But as i logged into AMEX got the contact # for CITI and I keep getting mails now from Citi without even activating my card. I reached out the customer service on CITI and had been working with them over a 4 weeks by now. And I always get the same message from them there billing... Read more

Was this review helpful? 0 0

They keep cancelling my order after i make the changes they want and then out of stock on the 3 time,,,they suck will not renew my membership, What good is customer service, not at all, can not do anything to help except tell to replace order Plus you call and have to sit and wait thru add to talk to someone, don't they know my time is important also. They want to sell, but they can not take care of what you are trying to buy, endless circle... Read more

Was this review helpful? 0 0

From your Norwalk, CT store. We've had bad milk twice in the last four months. This most recent was purchased 7/19, with a 'sell by' date of 7/26. The milk, not yet sour, curdled and was grainy on date of purchase. In looking at the one gallon container, that same graininess is evident with slight curds adhering to the container above the milk. The sour milk of about four months ago was, simply, the milk being quite sour the day after... Read more

Was this review helpful? 0 0

This is the note I received 2 weeks after they were suppose to deliver my TV... so out of touch. Do not do business with them. -----Original Message----- From: US Ecom Resolution Team To: dcmcclain Cc: US Ecom Resolution Team Sent: Sun, Jul 24, 2016 7:20 pm Subject: S+ Costco.com Order # 613493627 Don, Thank you for contacting Costco.com customer service. My name is Jenna and I will be taking ownership of the issue with your Costco.com item.... Read more

Was this review helpful? 0 0

Called and called. Finally when I was there I was told by 'customer service' when I want my phone answered to contact the 'administrative offices' on the phone choice and ask for the dept.. I did that and got "Jeff" that transferred me to automotive. Was hung up on at automotive and tried to call "Jeff" back, but no answer on my phone. While my phone was still ringing (waiting for an answer from 'Jeff') I went to my wife's phone and called the... Read more

Was this review helpful? 0 0

I have been a loyal customer for costco for few years now and it's one of my favorite places to shop at or at least it used to be till the whole transition from american express to citi. It has been nothing but a nightmare to me. I had american express credit card through costco and that was the only card i used over there and i had no problems whatsoever and an awesome experience with customer service then my the end of april i received a... Read more

Was this review helpful? 0 0

Went to area Costco that had Kentucky Boubon cake. Went back the next day and was told they were shipped away? Went back a couple of days later and was told the Costco 40 minutes away had 52... Drove from the Cincinnati Tri-County location to the Centerville location. After searching I requested help. Was told they had 52 and the search escalated but nothing. I've learned call ahead and make sure they have the product in hand. Wasted Time, Money... Read more

Was this review helpful? 0 0

Parmesan Garlic Bread....I love that bread, it was probably the best garlic bread I've ever had.....BUT I found out last week that COSTCO is not going to sell the loafs any longer, but oh! they are still going to carry & make the bread, but they are cutting it long/ways and going to slath on some kind of garlic butter & that's how you can buy it, and no, you can't order it just plain... Now I ask you people, how hard could that be to just ***... Read more

Was this review helpful? 0 0

I, too, have noticed a change in the quality of many products and significant price increases (as compared to other stores). I have stopped purchasing from the meat counter. I find better quality and lower prices at Stater Bros. (Southern California chain), and they have experienced butchers available. Plus, I can buy only the amount I need instead of re-wrapping in usable portions and freezing large numbers of pork chops, ribs, etc.... Read more

Was this review helpful? 0 0
  • From mobile
  • Jul 08
  • #879345

my payment hasnt posted even tho i paid 4 days ago this new card sucks customer service has gone down bigtime no trust in costco.....

Add comment
Did not find what you were looking for?
 
×
You are reading about Costco.
Filing a new complaint about
×