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Costco has one less member.
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May 13, 2008 Costco complaint |
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My wife and I are recently (two weeks) married and decided to open up a membership to Costco. Since then we have shopped at costsco every other day (with a new house you find that you need more and more) and on each shopping trip we used my wife's debit card without problems. Just this past week, after an hour of shopping we went to check out and the cashier ( who was the cart assistant EVERY TIME we were there prior) refused to let her pay because she was not the person with the membership card. I stated that it was a simple oversight that we had not gotten her a card of her own as a member of the household and she still refused because the last name on the card was not the same as my last name. (uh, duh, it takes time for these things to come in the mail after changing your name due to marriage). The cashier was completely rude and handled the situation horribly. So instead of going to the customer service desk to have my wifes card made we just canceled our membership.
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Costco Complaints
1. Written by Jerry, on 17-11-2008 18:19
WAAAAA!!!! 
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2. Written by JG, on 17-10-2008 10:50
Costco or Sams Club, AKA membership clubs if you don't like the rules of the club don't join. If you like to pay more at Safeway and Alberstons be my guest, I have a feeling that you whinners are also unpleasant customers as well. No making you people happy.
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3. Written by Josh, on 16-08-2008 19:03
I work for costco and cashier from time to time. I've never been told by any managers or supervisors that a member isn't allowed to let someone else pay with their own debit card or credit card. In fact I have people do it all the time. The only thing I've ever been told was in regards to checks from another party. And that's just so they can follow up when they get bad checks from a member. And whatever else, you paid to be a member so it's all about taking care of you.
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4. Written by wondering, on 13-08-2008 12:30
my boyfriend had a costco card and i didn't, but i still paid for the stuff using my debt card. i asked them about the rules, and they said that as long the card holder is there and it's not a check, any kind of payment is accepted, even if it's not the card holder
i think you might have got someone who was a dumbass =X
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5. Written by Life, on 25-07-2008 08:38
Only one side of the story my friend......there are rules in life...one doesn't get to break them but you can disagree with them. And you could have spoken to the manager and i am sure you could have got your way...costco has never let me down....or sam's club either.
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6. Written by JC, on 23-07-2008 06:43
Copernicus and Brett,
The husband was there with the membership card. The wife was there with the debit card. She was not using his card. She was trying to pay for the things they wanted to purchase. It is people like you who are responsible for so much crappy customer service. Remember it is the customers who pay your salaries. Costco is providing less service and benefits for the exorbitant membership fees. I would like to see more people cancelling their memberships.
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7. Written by copernicus, on 16-07-2008 01:09
How fair is it that your wife gets to reap the benefits of a membership and not have to pay? I work for Sam's Club and we do the same thing. If you are using someone else's card, the card is confiscated and the original owner can come back to claim it. There's too much fraud in the world and the employees of Costo and Sam's Club are not going to be held accountable if it happens to a fraudulent act. I don't feel sorry for you one bit.
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8. Written by Brett, on 13-05-2008 16:51
I guess you were rude and they did not want customers like you. Understandable. You don't want to go back anyways, they don't want your service, both parties are happy.
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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