Costco has one less member.

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Home » Consumer Reviews » Grocery » Costco has one less member.

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Costco has one less member.

May 13, 2008

Costco complaint

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My wife and I are recently (two weeks) married and decided to open up a membership to Costco. Since then we have shopped at costsco every other day (with a new house you find that you need more and more) and on each shopping trip we used my wife's debit card without problems. Just this past week, after an hour of shopping we went to check out and the cashier ( who was the cart assistant EVERY TIME we were there prior) refused to let her pay because she was not the person with the membership card. I stated that it was a simple oversight that we had not gotten her a card of her own as a member of the household and she still refused because the last name on the card was not the same as my last name. (uh, duh, it takes time for these things to come in the mail after changing your name due to marriage). The cashier was completely rude and handled the situation horribly. So instead of going to the customer service desk to have my wifes card made we just canceled our membership.

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Comments (3)

1. Written by JC, on 23-07-2008 06:43

Copernicus and Brett,

The husband was there with the membership card. The wife was there with the debit card. She was not using his card. She was trying to pay for the things they wanted to purchase. It is people like you who are responsible for so much crappy customer service. Remember it is the customers who pay your salaries. Costco is providing less service and benefits for the exorbitant membership fees. I would like to see more people cancelling their memberships.

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2. Written by copernicus, on 16-07-2008 01:09

How fair is it that your wife gets to reap the benefits of a membership and not have to pay? I work for Sam's Club and we do the same thing. If you are using someone else's card, the card is confiscated and the original owner can come back to claim it. There's too much fraud in the world and the employees of Costo and Sam's Club are not going to be held accountable if it happens to a fraudulent act. I don't feel sorry for you one bit.

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3. Written by Brett, on 13-05-2008 16:51

I guess you were rude and they did not want customers like you. Understandable. You don't want to go back anyways, they don't want your service, both parties are happy.

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