I stopped by on February 3 to pick up their "Prime" Ribeye steaks was standing in line with a $100 bill within 5 minutes of my arrival. The propane grill was already fired up and we had guests arriving in half an hour". I was standing in line and thought I was good to go/.
The cashier rang up my steaks ($93?.20 for six steaks) and then advised me that my Membership Fee was past due, "Would you like to take care of that now, or later"? I asked him how much it was ($55 he repliced) then told him that I only had a $100 bill on me (ATM was in the car), but I'd be happy to come back on Saturday and pay it,. He said that would be fine, and then called for a manager override?. The ponytailed young lady in her late twenties sauntered over, and with an air of authority asked, "What seems to be the problem, Mr;. Xxxxxx?" I told her there was no problem, I was simply in a hurry and had $100 for $93".20 worth of merchandise and was unable to pay my $55 renewal fee at that moment!. "Then we can't sell you this steak, sir"....Ok, I replied. I walked over to the membership desk and gave them my card, asking them to cancel it. "It's already expired," came the snotty reply. "Keep it" I responded, "I won't be back."
My wife and I shop at Costco 4-6 times a month. We were each there three times in the past two weeks: nobody said anything about our Membership Renewal. We checked out three times prior to the Bum's Rush, and nobody said "Boo" about our $55 fee being past due.
After 25 years of membership, I'm done with Costco.
12865cb
The cashier rang up my steaks ($93?.20 for six steaks) and then advised me that my Membership Fee was past due, "Would you like to take care of that now, or later"? I asked him how much it was ($55 he repliced) then told him that I only had a $100 bill on me (ATM was in the car), but I'd be happy to come back on Saturday and pay it,. He said that would be fine, and then called for a manager override?. The ponytailed young lady in her late twenties sauntered over, and with an air of authority asked, "What seems to be the problem, Mr;. Xxxxxx?" I told her there was no problem, I was simply in a hurry and had $100 for $93".20 worth of merchandise and was unable to pay my $55 renewal fee at that moment!. "Then we can't sell you this steak, sir"....Ok, I replied. I walked over to the membership desk and gave them my card, asking them to cancel it. "It's already expired," came the snotty reply. "Keep it" I responded, "I won't be back."
My wife and I shop at Costco 4-6 times a month. We were each there three times in the past two weeks: nobody said anything about our Membership Renewal. We checked out three times prior to the Bum's Rush, and nobody said "Boo" about our $55 fee being past due.
After 25 years of membership, I'm done with Costco.
12865cb
 Comments (10) |
| 1. Written by Jinx on March 2, 2012 from portland, oregon, US What happens when your gym membership isn't paid for on time? Would they let you work out just one more time? Explaining why you were in a hurry instead of stating, "I'm in a hurry!" would have helped. I shop this store all the time, and I'm tired of waiting behind people who don't pay their renewal on time. And I don't think it's their responsibility to remind you every shopping trip that your card is about to expire. Look at your mail, they send a bill two months before it expires. |
| 2. Written by Honestly... on February 22, 2012 from edmonton, alberta, CA Awww you poor sap...your renewal happens in the same month every year...AND they send you a reminder in the mail way ahead of time. Grow up |
| 3. Written by Losers? on February 17, 2012 from toronto, ontario, CA You call us all losers maybe everyone is right and you are three years old. A normal person would know that they cannot sue a company for beating up their wife and daughter because the company made them angry. |
| 4. Written by 25 years bs on February 17, 2012 from toronto, ontario, CA With your attitude I doubt you are anywhere over the age of 6, let alone someone who has been shopping anywhere for over 25 years. Even of you are an adult. I would think if you had been a customer for 25 years you would know that you cannot buy anything with an expired membership. Your 25 years means nothing to them and you are not a loyal customer if you are not going to ever return because of one incident where you are in the wrong. |
| 5. Written by You are all losers on February 17, 2012 from toronto, ontario, CA After they refused to allow me to buy the steak I was so angry that I felt like beating up my wife and 7 year old daughter. Luckily for them that I am going through councelling and I know how to control my temper or Costco would be facing a lawsuit. |
| 6. Written by Tasha on February 17, 2012 from toronto, ontario, CA They don't have to accept your card if your membership expired. Don't worry they will be happy to lose you as a customer. |
| 7. Written by Mr. X on February 16, 2012 from mt. joy, pennsylvania, US It's dealing w/ a-holes like you that make working in retail so irritating. Yes, they should have key-flicked it through, but you also shouldn't have carried on like a 3 year old stomping out of the place. Good riddance. |
| 8. Written by Phiona on February 11, 2012 from lansing, michigan, US Sorry for your experience. But as I recall they let me through and gave me a reminder that next time I shop I would have to renew. Even the gas pumps give you a heads up. I find it hard to believe that they would KICK YOU OUT. They would not kick you out, they are just following policy and procedure and they should have done an over ride for you this time and just let you through depending on when was the last time you had your membership. If it had been a while since you renewed I understand the store policy but if it was just a few weeks then they should of let you shop. Take into consideration all the facts. |
| 9. Written by Oh cool. on February 9, 2012 from ft. myers beach, florida, US You're pissed because they are going by the plain and simple, black and white rules. Idiots like you make me laugh. You're done with Costco? Your loss brocano. |
| 10. Written by Really? on February 8, 2012 from phoenix, arizona, US Wait. What? How is this kicking you out? Your membership expired and they let it go until a big sale flagged it. I'm sure you received a reminder. The manager, if you had asked for one, would have probably let you ride IF you had a nice attitude. I sympathize with the problem, as it could easily happen, but you can't really blame their adhering to a policy (which is why a manager could have been requested). |
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