Pissed Consumer - La Raza is alive and well at COTSCO!!!!

Home » Consumer Reviews » SERVICE » La Raza is alive and well at COTSCO!!!!

La Raza is alive and well at COTSCO!!!!

Jul 9, 2008

Costco complaint by Freeanrich

My 81 year old mother has been a loyal Costco customer for many years. She bragged about the superior service at the Henderson -Marks (las vegas)Nevada location. She had not been there in almost a year and wanted to take me there. Several days ago I agreed to accompany her.

We completed our shopping and waited for the clerk to ring up our items. I didn't notice the majority of the staff was almost entirely Latino until later. The clerk told my mother she was moving too slow to pay her. She stated other people were waiting. I was very offended since my mother was trying to move as fast as she could and started trembling. The clerk next to her said "..you know how they are". (we are African-American) I wanted to make a nasty retort but reframed out of respect to my mother.

We were followed to the Exit door by a scowling female. At the exit door the clerk look at the scowling female and back at us. She became very aggressive and agitated. " Where is your receipt!!!" You can't leave the store without your receipt!!! The other customers began to stare at us. I said "my mother is trying to give it to you but now I want to see a manager!!!"

The manager came and we stated what occured.My mother told him she had never been treated so badly at a Costco store. The manager who was also Latino was patronizing and treated us like we were the instigators. My mother was very upset and shaken by the entire incident and had to take additional insulin to bring her system back to normal. Shame on the COSTCO Marks location in Henderson Nevada. La Raza is alive and well at Costco!!!

More Costco Reviews

Discuss
Costco News

on our forums

Quote this article on your site | Views: 122

Comments (2)

1. Written by ghostbuster, on 15-07-2008 23:39

Your mother should have called her a racist name back. The cashier and greeter will one day be 81 years old, I would like to see how fast they move at that age.

Report

2. Written by Ed H, on 15-07-2008 22:49

Wow what a horrible experience you had. I'm sorry to hear that you had such a bad experience as that. Because of this experience I will look into submitting feedback on your behalf so this doesn't happen to another customer again. I just starting working for Costco in the last few weeks and I want you to know this isn't indicative of the level of service we provide at Costco. We have a feedback process and I'll be sure to utilize it for you since you didn't receive the proper response the first time. I know this doesn't take away the bad experience you had but hopefully it will help you to know there are some employees out there who care about our customers and your opinion matters. The proper people will receive this feedback. Thanks for sharing and giving us the opportunity to correct the situation. My sincerest apologies. I hope this makes you feel a little better about the situation although I can understand if it doesn't after what you've gone through. I hope if you give us a second chance that your next experience is far better than this one. Have a great day.

BTW this is on my own time, Costco isn't paying me to do this.

Ed H

Report

Comments on La Raza is alive and well at COTSCO!!!!
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments