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Long story short, have been with this costco pharmacy for years and running smoothly until several years ago when they changed staff and policies. in short the more recent bout of issues when they suddenly stopped accepting fax rx which you would bring in the original when you pick up meds. the pharmacy stated they no longer accept fax and that i would hqve to lineup to get the rx ordered and then wait again for them to make it. They were emphatic that NO other pharmacy takes faxes as well.

This may seem like a trivial issue but as a totally disabled person and nearly always in pain. I have almost half a dozen different pain meds which takes some time to make up and not always in stock requiring me to come back again, this is a major issue.

So finally after waiting in pain, i pick up my meds, popped a couple percs and stopped by the โ€Metro" pharmacy across my road and asked about their fax policy and was very happy to hear that they will take them so long as original brought in. Thanx Carla :) So much for costco's lie

I have been with Costco longer than thier pharmacy staff, have been lied to about nobody taking faxes and generally treated like dirt and uncaring pharmacy staff with apparently arbitrary policies made mostly from the head pharmacist Eliza Chu. I have spoken to store manager, Tyler about this whole situation and said will look into it. I doubt action will be taken but i had to let them knowthat i think they are hurting their best customers.

At this point i really dont care and will probably be leaving costco pharmacy even if it costs more. They sure dont seem to care about me now.

Reason of review: Poor customer service.

Monetary Loss: $1.

Preferred solution: Let the company propose a solution.

Location: East Gwillimbury, Ontario

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Guest

Rule is rule. If Costco doesn't accept faxed script copy, then respect it.

Probably it's their rule to protect themselves from getting massive lawsuits. I don't see anything wrong with this.

Guest
reply icon Replying to comment of Guest-1003643

I transferred my scripts to Costco from Shoppers 2 years ago because all they cared was profit making. I am a type I diabetes and the first time i met the lady pharmacist (i later found out she is the pharmacy manager).

She patiently taught me how to use the sugar machine which no one had ever taught me. Not even my family doctor. This lady also gave me lots of free strips and supplies along with a machine. I didn't even spent a dime.

She was not greedy as other people running in other pharmacies. I like people there a lot and I only shop at Costco now.

Guest

My wife and I have been dealing with this pharmacy for over 9 years and never have a problem. Professional and friendly staff.

The wait is getting a bit longer but the service is excellent. And the price can't be beat.

Guest

I have never been a Costco customer but it sounds absolutely normal that pharmacies should not accept faxed prescriptions especially for pain medications and narcotics. People can easily forge or modify their prescriptions over the fax.

I am glad to hear that Costco Pharmacy has such a safe system to deter crooks from faxing in forged prescriptions. It actually makes me wanting to switch all my prescriptions over to Costco pharmacy as they seem to care a lot about the patient safety.

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