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I had a very brief exam (5 min) at Costco for eye glasses after waiting 2 weeks for an appointment. After 11 days my eyeglasses arrived and it was apparent immediately that something was wrong. I could not focus the R lens at all and the two lenses together gave a...
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#1078216
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As I have found mistakes with their website, I contacted their main CS dept --- All I ever have gotten back from the online CS people is a run around from them -- this is not the first time I have experience this from them-- their reply is I should inform another dept...
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1.5
#1076372
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I had ordered gazebo from Costco to be shipped June 20/17 and here it is July 20 not received yet. Contacted Costco twice in last 2 weeks and pushing delivery people. Not much help. I called delivery people ironically called Same Day shipping. They set date and have...
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3.5
#1076354
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Costco - Denied

Costco
#1069300
2.7
I recently went to Costco, a pretty reliable store. I shopped around for 30-45 minutes only to get rejected at checkout because of my age (16). What, is there some secret strip club down near the exit? They said it was for "legal reasons". I then was forced to take the dreaded walk of shame back to my car.
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Costco - Discrimination

Costco
#1067459
When 90% of your white co workers can walk in without being harassed about ID to get food but your membership validation has to be checked. *** you for your discriminatory actions and making me feel like a second class citizen. I'm going to do a social experiment and post a video about it. Better be checking everyone, not just people who aren't white
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Costco - Customer service

Costco
#1056262
5.0
I had ordered a pizza at 210pm over the phone. I got to costco at 240pm and i was told my pizza still had 4 min to cook. I saw a employee put my pizza in the oven as i stood at the side to wait. I finally got my pizza at 250pm. I dont mind waiting i know costco is busy. It would have just been nice for the employee to see its busy and just say it will take 30 min not 15 min
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Costco - Membership

Costco
#1054401
I have been away and coukd not remember if I payed our membership. I followed the directions to membership on the invoice. Didn't help. The directions did not match website. I enrolled and still could not check my status. I waited on hold for 30 minutes to get this resolved....had to hang and go to work. Costco is a very large company....unfortunatly their customer service is in extreme decline.
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We tried to sue Costco but the cashier lied in deposition. I was told by another manager that Lena the cashier was threatened and her job was threatened. Their manager of insurance Zois Johnston told me I wore the wrong shoes when the manager put the Flat Bed cart on...
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Product
#1075706
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Being a long-standing Costco member and customer for more years that I can remember, I wrote to the customer service department to complain about a wrist watch my wife purchased from their Lantana Store in West Palm Beach, Florida. She purchased a Vince Camuto watch...
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#1074811
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Have been trying to order a garage storage solutions set and nowhere does it have where to place order. Its supposed to be in the upper right hand corner but isn't there. I tried calling their 800# and there's a 20 minute wait. guess we'll go to Lowe's, they have same...
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#1073764
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Rented a car with Budget 2 weeks ago. When I got to L.A. there was a 2 hour!!!! wait just to talk to the agent to get my car. The following week when I returned it the same thing was going, on a huge crowd in front of the office waiting to get service. Many of those...
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I liked
  • Generally i like most things
#1071399
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I went on Costco's website today to locate the price of an Apple 7 Plus and much to my delight there was a rebate of $125.00. But when I went to Costco to purchase the phone I was told that the ad was in error and that the $125 was for a phone trade in (I did not have...
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1.0
I liked
  • Quinton
I didn't like
  • William
#1070558
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Hunter douglas I bought all window coverings for my current house from Costco when they handled Hunter Douglas. Also, I purchased Hunter Douglas when I bought a new home in Las Vegas in 2003. THE WORST. Please, do not make my mistake. We contacted them about shudders...
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Anonymous
Anonymous

Shutters. Putty. Read your warranty. If it is still within warranty period, small claims court.

#1069048
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Was short of cash and cashier told me card expired and it would be $60 ( raised again) I wanted to pay next time and he said we can't keep doing that (mind you I have never asked that before )..unhappy with Costco only excepting mastercard and not visa and American...
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Anonymous
Anonymous

What is so difficult to understand. Your membrship was not renewed, so it is expired."Pay next time" Why is that Costco's fault. If you renew you can shop there, if not, you ...

I didn't like
  • Changes
#1068148
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