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I've been a Costco customer for nearly 30 years. Last year they cut ties with American Express and now only accept Citi VISA. We're supposed to get 2% back, but today Costco refused to accept the rebate coupon they sent me (sent me only after they sent me one marked "void" and after I called, twice, promised to email a coupon that never arrived. The manager basically told me to go away. I wasted an hour of m time I'll never get back. They owe me...
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Anonymous

Anonymous Not making sense to me. Was the coupon expired or just marked "void"? You did not really expect them to use a void coupon, right?

1.0
#1013778
Just returned from a trip to Costco in Kirkland, WA and left feeling very frustrated and angry at the service I just received from two or your employees. The names of the individuals are Max and Pricilla. I've noticed over the years that conversations among Costco employees at the register have started to take precedent over customers waiting in line to checkout as was the case today. I approached the register and handed Max my membership card,...
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4.4
#1013391
I was surprised when checking out last year that an associate popped up at checkout and told me that I should upgrade to executive membership due to my purchasing patterns and that I would get at least a $23.00 (pro rated upgrade that I would be charged) rebate at the end of the year or they would give me the $23 back. Well I rec'd my 3 dollar rebate=-nowhere did I see the $23 dollars that they charged me. I had forgotten what they said because...
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Anonymous

Anonymous COSTCO I have been a customer for many years now and this is the first time i have a suggestion::::
have
use your opitcal dept many times and always very pleased now ...

Short Review for February 25, 2017

#1013849
My experience with your employee Kaitlyn in the photo department was unprofessional, and extremely rude and condesending. She lacks people skills and should not work in retail.
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Short Review for February 18, 2017, pc_service

#1010451
4.7
I love Costco but the most irritating me is when the staff in front is no greeting and ask the Costco for membership card! Hate it!! You know we need the card when we pay anyway! Why do you need to ask for? You should give welcome instead of this BS! Stop it now costco.
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Costco Dressing Room Facility Review

#995499
2.2
Wanted to try on clothes but couldn't because they have no dressing room. Didn't want to go to the bathroom might get in trouble. Is it to much to just put up a single closed in cubicle with a mirror? I've seen the it wouldn't take up to much room, it would fit in the middle area with all the clothes.
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Tires Review

#983857
3.5
Went to the new Louisville store looking for tires for a 2001 F150 Super Crew. Cosco dont stock a single tire to fit my truck. There was not 1 255 70 16 tire or any 255 sizes at all. Lousy tire selections. I will go to SAMS for tires. Joined here the day after they opened, not impressed at all. Prices very high specially on ftuit.
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I tried to post this to Costco Corporate via their required email form. After composing my thoughts, I was unable to send...the cursor turned into a pale circle with a slash. I tried calling their 800# only to find it constantly busy. Guess Costco Management doesn't want to hear it! I became a Costco Warehouse member in May 1999. As a Disabled Veteran, I am frustrated that store layout frequently shifts causing me to waste time searching for an...
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Anonymous

Anonymous As soon as you played the disabled veteran card I was done.

Anonymous

Anonymous You just sound like an entitled whiner.

#999225
I was getting my receipt checked off at the Kirkland Costco, next memory was of the family that I was looking up at from their cart that I was thrown upon.....a cart attendant came running into the exit with about 20 carts and lost control and rammed my flatbed with the 58" TV ....the metal handle of the flatbed then propelled me into the air and over the cart behind me, and as I scrambled to get back on my feet, it rammed me in the stomach...
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Anonymous

Anonymous How in the world could such an accident occur at the exit in the way that you describe? Of course there is no video because an event based on your description did not happen! ...

Anonymous

Anonymous Oh please. You were injured to the extent that you required six surgeries but you didn't call an ambulance? You didn't submit your bills to insurance because Costco "said" t...

#999128
I never compain about bad customer service but today was terrible! I went to the costco on grant road in tucson to get a few things and i was back by the meat section and an older asian lady was handing out samples of the Hawaiian chicken i reached in the basket to grab a fork while waiting for samples to be portioned and she grabed the basket from the table, walked around and dumped all the unused forks in the trash.... i say "ok" in shock. She...
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Anonymous

Anonymous No one wants your dirty unwashed hands "grabbing" at the clean forks. You are to wait until you are handed a sample with a fork, just like everyone else. Thanks to you, all th...

Anonymous

Anonymous You were out of line.

4.4
#999126
You are more fortunate than I am. We lost FOUR beautiful, loving, Australian Shepherds whom we loved dearly to Costco's Natures Domain. I thought I was giving them a more premium food - it was grain free. For about 2 years I thought it was OK. I attributed their slowly failing health to aging. Looking back, I should have put it togethet sooner. But , something changed drastically last September. I purchased salmon and sweet potato. One by one...
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Anonymous

Anonymous In your grief you are not making sense. This dog food is made by a major manufacturer and is eaten by millions of dogs after major testing. Something else is going on here. ...

#998146
A costco roll of Kirkland Stretch-tite plastic food wrap smells so bad, like chemicals or burning electrical wire. is it poisonous? Manufacturers use bad, substituted materials in their products on occasion. So the news reports. Is this another example? Chemicals move from plastics to food, so it has me worried. What more can I say? Why are 100 words required? Crazy. We all know we are being sprayed from airplanes with aluminum and boron....
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Anonymous

Anonymous Mine smells like fish

#995155
I wonder about Costco policies regarding ID’ing customers for alcohol purchases. I was asked for my ID by one of the cashiers. Well if you are in 30’s I can understand that ….when you are in 60’s …??? Well when you are in 60’s it doesn’t’ sound as a compliment anymore, ha…more like insult. When I called manger and I asked for the reason of ID’ing people who are obviously way over legal age, she told me that its Costco policy to ID everyone even...
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Anonymous

Jim 1234 That is over the top arrogance. They have lost self respect & therefore respect for others, let alone the elderly !

LadyScot

LadyScot Their store, their rules. Want different rules, then open your own store.

Contact Costco

Headquarters Address:
Costco Wholesale Corporation
PO Box 34331
Seattle, WA 98124
Phone:
(800) 774-2678
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Ordered some furniture from costco online in December. Was contacted Tues Jan 3rd and told that they will deliver Thursday Jan 5 and someone would call me wednesday Jan 4th to let me know the time frame. Wednesday passed, Thursday passed as i waited and Thursday late evening they leave a message that delivery will not happen. Mind you i have been calling since wednesday with no answer. Finally get a hold of someone the next Tuesday. They lost my...
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