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2.6 Based on 245 reviews
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  • Customers like
    • Price 9
    • Food items offered 5
    • This is the only time i have been disappointed 4
  • Customers don't like
    • Horrible customer service 23
    • Customer service 9
    • Mistakes not fixed 7
  • From mobile
  • Feb 18
  • by anonymous
  • #1010451

I love Costco but the most irritating me is when the staff in front is no greeting and ask the Costco for membership card! Hate it!! You know we need the card when we pay anyway! Why do you need to ask for? You should give welcome instead of this BS! Stop it now costco.

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I was surprised when checking out last year that an associate popped up at checkout and told me that I should upgrade to executive membership due to my purchasing patterns and that I would get at least a $23.00 (pro rated upgrade that I would be charged) rebate at the end of the year or they would give me the $23 back. Well I rec'd my 3 dollar rebate=-nowhere did I see the $23 dollars that they charged me. I had forgotten what they said because... Read more

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I tried to post this to Costco Corporate via their required email form. After composing my thoughts, I was unable to send...the cursor turned into a pale circle with a slash. I tried calling their 800# only to find it constantly busy. Guess Costco Management doesn't want to hear it! I became a Costco Warehouse member in May 1999. As a Disabled Veteran, I am frustrated that store layout frequently shifts causing me to waste time searching for an... Read more

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I was getting my receipt checked off at the Kirkland Costco, next memory was of the family that I was looking up at from their cart that I was thrown upon.....a cart attendant came running into the exit with about 20 carts and lost control and rammed my flatbed with the 58" TV ....the metal handle of the flatbed then propelled me into the air and over the cart behind me, and as I scrambled to get back on my feet, it rammed me in the stomach... Read more

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I never compain about bad customer service but today was terrible! I went to the costco on grant road in tucson to get a few things and i was back by the meat section and an older asian lady was handing out samples of the Hawaiian chicken i reached in the basket to grab a fork while waiting for samples to be portioned and she grabed the basket from the table, walked around and dumped all the unused forks in the trash.... i say "ok" in shock. She... Read more

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You are more fortunate than I am. We lost FOUR beautiful, loving, Australian Shepherds whom we loved dearly to Costco's Natures Domain. I thought I was giving them a more premium food - it was grain free. For about 2 years I thought it was OK. I attributed their slowly failing health to aging. Looking back, I should have put it togethet sooner. But , something changed drastically last September. I purchased salmon and sweet potato. One by one... Read more

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  • From mobile
  • Jan 22
  • by anonymous
  • #995499

Wanted to try on clothes but couldn't because they have no dressing room. Didn't want to go to the bathroom might get in trouble. Is it to much to just put up a single closed in cubicle with a mirror? I've seen the it wouldn't take up to much room, it would fit in the middle area with all the clothes.

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A costco roll of Kirkland Stretch-tite plastic food wrap smells so bad, like chemicals or burning electrical wire. is it poisonous? Manufacturers use bad, substituted materials in their products on occasion. So the news reports. Is this another example? Chemicals move from plastics to food, so it has me worried. What more can I say? Why are 100 words required? Crazy. We all know we are being sprayed from airplanes with aluminum and boron.... Read more

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I wonder about Costco policies regarding ID’ing customers for alcohol purchases. I was asked for my ID by one of the cashiers. Well if you are in 30’s I can understand that ….when you are in 60’s …??? Well when you are in 60’s it doesn’t’ sound as a compliment anymore, ha…more like insult. When I called manger and I asked for the reason of ID’ing people who are obviously way over legal age, she told me that its Costco policy to ID everyone even... Read more

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Ordered some furniture from costco online in December. Was contacted Tues Jan 3rd and told that they will deliver Thursday Jan 5 and someone would call me wednesday Jan 4th to let me know the time frame. Wednesday passed, Thursday passed as i waited and Thursday late evening they leave a message that delivery will not happen. Mind you i have been calling since wednesday with no answer. Finally get a hold of someone the next Tuesday. They lost my... Read more

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