Costco
Reviews and Complaints
Terrible customer service at Costco in Union City, California. It was an emergency!
Preferred solution: Let the company propose a solution
Kirkland Hormel Fully Cooked Bacon # 10500 (Bait & Switch)
Tire Center Review
Costco - Manager Review from Frisco, Texas
Rude arrogant cashier and supervisor costco pacific commons blvd fremont ca
Preferred solution: Get some customer service training for the store manager on down. The tone is set at the top so I'd start by getting the store manager a little training.
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Verified ReviewerWireless Advocates dishonest and rude
Called Down Like a School Child
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Verified Reviewer | Houston, TexasCOSTCO MANAGER AND TRAINEES RUDE AND UNPROFESSIONAL
Other Product Review
No complaints!
Costco - Disabled Customer Treatment Review from Brampton, Ontario
Newmarket, Ontario Disabled customer forced to line up and wait in pain and being lied to.
Long story short, have been with this costco pharmacy for years and running smoothly until several years ago when they changed staff and policies. in short the more recent bout of issues when they suddenly stopped accepting fax rx which you would bring in the original when you pick up meds. the pharmacy stated they no longer accept fax and that i would hqve to lineup to get the rx ordered and then wait again for them to make it. They were emphatic that NO other pharmacy takes faxes as well.
This may seem like a trivial issue but as a totally disabled person and nearly always in pain. I have almost half a dozen different pain meds which takes some time to make up and not always in stock requiring me to come back again, this is a major issue.
So finally after waiting in pain, i pick up my meds, popped a couple percs and stopped by the ”Metro" pharmacy across my road and asked about their fax policy and was very happy to hear that they will take them so long as original brought in. Thanx Carla :) So much for costco's lie
I have been with Costco longer than thier pharmacy staff, have been lied to about nobody taking faxes and generally treated like dirt and uncaring pharmacy staff with apparently arbitrary policies made mostly from the head pharmacist Eliza Chu. I have spoken to store manager, Tyler about this whole situation and said will look into it. I doubt action will be taken but i had to let them knowthat i think they are hurting their best customers.
At this point i really dont care and will probably be leaving costco pharmacy even if it costs more. They sure dont seem to care about me now.
Preferred solution: Let the company propose a solution
Pizza woes
I am a vegan, so when I asked for a pizza at Costco, I asked for no cheese. The person taking my order told me she couldn't do that if I didn't get a manager to okay it.
Note that I had to find a manager, she couldn't call one over. So I dutifully went to where the manager was standing by the computer and asked if I could order pizza without cheese. He laughed at me (and I mean an actual, sneering, rude kind of laugh) asked what kind of pizza doesn't have cheese, and said that no, they could not make a pizza without cheese. Then he walked away, shaking his head.
Another problem I am facing is trying to find vegan food at Costco. They had Boca crumbles and Boca burgers, then got rid of the crumbles to bring in Morning Star (which is not vegan). Then they stopped carrying Boca burgers when it wasn't "grilling" season. I live in Tucson.
Every month is grilling season except maybe monsoon season if there is a lot of rain. In other words, right in the middle of what some fool living in another climate deems to be "grilling season". This year, they don't even have any Boca burgers, and don't have them on the shipment orders. This is a problem that I am always facing at Costco.
They had a nice hummus, but replaced it with hummus with egg whites and another brand with milk. Hummus does not take egg whites or milk in any recipe that I have ever seen. I talked to the man selling pitas and hummus at the special events, and he was outraged. He said that hummus should never have milk, because then it spoils too quickly.
I know a lot of vegans, but none shop at Costco. I wonder why.
I wouldn't if it wasn't for the carnivores in the house. We rescue cats, and both the cats and dogs do better on Kirkland food than any other in twice the price range.
Shipping Problems at COSTCO.CA
Preferred solution: Nothing, I'm just pissed off
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I don't understand why you people kept wanting a retail manager to come to your aid when an EMT is what you needed! Why didn't your husband call 911?
Try working there will having vertigo..
Normally they call first aid attendants and they have a wheelchair for emergency use only I wonder why the first aid was never called for you. The manager doesn't have to come to such situations .
If it was an emergency you should have called 911, you know the number specifically for emergencies. You think the manager of a big box retail store is an EMT? What exatlly were these people supposed to do for you?