13650 Elder Dr S, Baxter, MN 56425, USA
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3.3
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I bought a HP from Costco and a cost of 500.00. They told me I had a two year warranty with HP and 2 years with my credit card. Costco decided about that time to go with VISA and get rid of American Express. I got the VISA and gave up my AE card.

The Motherboard lasted only 2 years and 2 months and it just quit.

I called Costco Concierge and they told me to bring it to a third party service and get the receipts and they would pay for it. I called the Concierge service and they told me I had to go through my CREDIT CARD now. So I called VISA and they said its not their problem but AE's problem. I do not have that card anymore. And I am now out of a warranty. Called Costco Concierge service twice and all I got was lip sorry.

NEVER NEVER buy a computer from Costco or believe the lies about a warranty. Big run around till you give up.

Product or Service Mentioned: Costco Warranty.

Reason of review: Warranty issue.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

Costco Cons: Being check for theft before i leave.

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Anonymous
#1534892

Umm hello, did you call Amex?