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3.8
Details
I returned things at Costco Park Ave Tustin about 2:20 on Sept 21'15. The staff assisted me is a woman quite fat in late 40's i think, with loud voice was seated at the very first counter facing the entrance. She asked me if the shampoo i'm returning is with coupon? I...
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Review
#703179 Review #703179 is a subjective opinion of poster.
Reason of review
Poor customer service
Costco avavcados as of recently are bland and watery. THEY ARE HORRIBLE. They switched brands. The bland watery taste is a result of hybridizing. COSTCO SHAME ON YOU. Costco avavcados as of recently are bland and watery. THEY ARE HORRIBLE. They switched brands. The...
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6 comments
Anonymous
#1612641

They have started spraying them with a lipid coating that keeps liquid in to prolong freshness. It also makes them watery, diluted tasting and less creamy. If you Google it, you will find several articles about it.

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Review
#702778 Review #702778 is a subjective opinion of poster.
Cons
  • Quality of avocados
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution

Costco review in Waterloo, Illinois: Online photo center.

5.0
Details
Well I still cannot get my photos to Costco via my computer. I have tried everything possible to change my password. I even set up a new e-mail account and still got the same message(this web page has a redirect loop.) I call customer support and get the message that the wait time is more than 15 minutes. I hate to go to another store to get my photos developed but see no other option. I have been working on this for over 2 weeks. I tried to make a new account by changing my pass word and it says the email address is already being used. I try to set up a new account and it gives me the same error message. Help.
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1 comment
Anonymous
#1109718

I can't believe you are hating on a company because their third party system was hacked and to protect its members ie you they blocked the system.

U r complaining that u had to get pics printed somewhere else instead of costco because costco was trying to protect you and secure its system.

Anyway u could have walked in costco and gotten your pictures printed.

Review
#700167 Review #700167 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
help me get back on line with photo.

Costco review: Pharmacy dropped the ball

4.3
Details
Cardiologist digitally submits drug prescription in the morning. Tried to pick up the prescription late in the afternoon. Pharmacy states they ran out of the drug. They have my phone number. Why didn't they call to let me know they ran out of the drug? It isn't like this is motrin or prilosec. If there would have been time, I could have driven 50 minutes to the other Costco or I could have gotten it called into another pharmacy. There should be a protocol to call the patient if they "run out" of a cardiac med when they see a RX submitted or needs to be filled.
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Review
#696618 Review #696618 is a subjective opinion of poster.
Pros
  • Hot dogs and pizza
  • Food items offered
  • Variety of nuts
Cons
  • Pharmacy protocol
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution

Costco review: Review in Supermarkets and Malls category from Pretoria, Gauteng

Would not buy any product from costco.ca online anymore. They are out of delivery time, took me almost one month to get the product, was told 4~10days is estimated date.no guaranteed delivery time at all. Also i was told that they dont have any compensation policy for customers. As a loyalty customer, i wont buy or recommend anyone to buy anything from costco.ca. And the package was lost by carrier, but no any email say shipped and deliveried to someone else until I found the tracking details on the carrier website by myself. Second order with fake delivery time and we had to take one day off to wait for it at home. What a company.
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Review
#696113 Review #696113 is a subjective opinion of poster.
Reason of review
Problem with delivery

Tires Review

5.0
Details
Ordered four tires for BMW SUV 5 series 9/1 in afternoon. Arrived next am. Installed 9/3. Every employee I interacted with was very professional, thorough and polite. Extremely efficient we'll run dept. Will not hesitate to use again and tell friends of the propt, efficient service. San Luis Obispo Ca
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Review
#694161 Review #694161 is a subjective opinion of poster.
Reason of review
Good customer service

Costco review: Pharmacy Flaw

4.2
Details
My cardiologist called in a medication in the morning. When I went to go pick it up (late in the afternoon), the cashier said it wasn't filled because they didn't think I needed it right away. When I told her I really needed to get started on it, she went and asked the pharmacist. I was then told they ran out of the medication and it will be available tomorrow morning. Why couldn't they call me and let me know they ran out?? If I had enough time, I would have driven 45 minutes to the other Costco or I would have had them transfer it to another pharmacy. DId they really RUN OUT of the medication???
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Review
#693283 Review #693283 is a subjective opinion of poster.
Pros
  • Food items offered
Cons
  • Experience with the pharmacy
Reason of review
Poor customer service
Preferred solution
Call the customer if the medication is unavailable. Especially, if it is a heart medication or antibiotic!
1.0
Details
On August 24, 2015, I ordered four tires and purchased from Costco on N Division St., Spokane WA. An Agent said it should be arrived within 5-7 days. Today (Sept 1, 2015), I went to check whether they arrived. A supervisor named Eric of this tire department said they...
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Review
#692856 Review #692856 is a subjective opinion of poster.
Cons
  • Costco tire service center spokane
Reason of review
Poor customer service
Loss
$12
Preferred solution
Let the company propose a solution
I have been a customer with Costco for about 20 years and haven't had any complaints, but have had the most horrible experience upgrading an Acer computer bought in April, 2015, which offered a Windows 10 upgrade. After spending appx. three weeks trying to upgrade and...
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1 comment
Anonymous
#1030374

I have exactly the same experience NOW.

After calling Costco's own support followed by Acer, I called Costco Customer Service, but they told me that 90 days policy is set stone, and they can do nothing. They asked me call Concierge again....it is a loop, and endless. Very bad customer support!

Review
#692843 Review #692843 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution
1.0
Details
Hands down the absolute worst customer service I have ever experienced. They accept zero responsibility for their constant errors and communication is atrocious. I am still waiting for my tv to be delivered. I have scheduled the deliver 3 times and they flaked all...
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Review
#692291 Review #692291 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution