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1.0
Details
On August 24, 2015, I ordered four tires and purchased from Costco on N Division St., Spokane WA. An Agent said it should be arrived within 5-7 days. Today (Sept 1, 2015), I went to check whether they arrived. A supervisor named Eric of this tire department said they...
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Review
#692856 Review #692856 is a subjective opinion of poster.
Cons
  • Costco tire service center spokane
Reason of review
Poor customer service
Loss
$12
Preferred solution
Let the company propose a solution
I have been a customer with Costco for about 20 years and haven't had any complaints, but have had the most horrible experience upgrading an Acer computer bought in April, 2015, which offered a Windows 10 upgrade. After spending appx. three weeks trying to upgrade and...
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1 comment
Anonymous
#1030374

I have exactly the same experience NOW.

After calling Costco's own support followed by Acer, I called Costco Customer Service, but they told me that 90 days policy is set stone, and they can do nothing. They asked me call Concierge again....it is a loop, and endless. Very bad customer support!

Review
#692843 Review #692843 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution
1.0
Details
Hands down the absolute worst customer service I have ever experienced. They accept zero responsibility for their constant errors and communication is atrocious. I am still waiting for my tv to be delivered. I have scheduled the deliver 3 times and they flaked all...
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Review
#692291 Review #692291 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Laptop Review

Horrible experience, costco sold me a bad laptop and won't take it back. Their costumer service socks.
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Review
#690847 Review #690847 is a subjective opinion of poster.
Reason of review
Damaged or defective

Costco review: Annoying experience in Astoria new york

1.0
Details
to save a trip called costco about a product to see if they carry it.girl told me yes they carry it n they have it stock it was a baby formula from similac said great to myself cause now i dont have to go to BJ's to shop which is far for me.before getting the membership i went to check to make sure about it wasnt there went to the manager he said sorry we dont have n walk away.it messed up my whole day wont go there again will inform my family n friends noticed one thing more,the employees looked like walking dead,look like they had no interest helping people.it look like they think people will go there no matter what.
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Review
#690687 Review #690687 is a subjective opinion of poster.
Service
Costco Manager
Cons
  • Customer service
Reason of review
Poor customer service
2.7
Details
I visited today Costco, Cedar Park Texas, around 01:30 pm cashier associates lack customer service he was rude, I wanted to pay for my item and start a membership, associate was not in the mind set to help, he told me that I need to pay cash or I cannot buy their...
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2 comments
Anonymous
#1032214

If you are not a Costco member why would you go there without a costco giftcard then? I sounds like nonsense!

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Review
#689917 Review #689917 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Other Product Review

Watch FRONTLINE . Its about Foster farms chicken. Costco(kirkland) is major buyer n supplier too us, the consumer. It will change your opinion of costco if they continue too supply the consumer chicken that has sickened 632 people(with the deaths of some) in 26 states over a 15 month period n stills denies it as only 1 proven case. Hopefully Costco sees this.
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Review
#689309 Review #689309 is a subjective opinion of poster.
Reason of review
Poor customer service
had eye test at this location, then found that costco could not make the lenses required. I went to another optician to have my glasses made. The glasses were made to the lense specifications of the eye test done by Dr Gail Akerman OD 10030, at the Costco store in...
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Review
#688919 Review #688919 is a subjective opinion of poster.
Cons
  • Mistakes not fixed
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution

Costco review in Los Angeles, California: Price quality

2.8
Details
Blueberries and Strawberries; almost the same price as TJ's and you don't need to buy a big bag. Biscotti cookies; Their chocolate toped Biscottis at one time were great; now they've reduced the quality so much by making them half as dense and with half the nuts they are not worth buying anymore. Shrimp; They use the same description but they are now half the size and 50% more expensive. Costco has reduced the quality on many items to maintain a low price; it's an old trick by retailers. Add in a pricey membership and ask yourself; am I really saving money?
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Review
#688433 Review #688433 is a subjective opinion of poster.
Reason of review
Pricing issue
2.5
Details
I bought an office chair from Costco. You lift a lever on the right side and a gas cylinder allows the chair to go up and down to suit your desired height. The chair will collapse without warning and I jarred my back. Really hurt. I fixed it by cutting off a 2" PVC...
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1 comment
Anonymous
#1059912

you never need a receipt to take an item back to costco

Review
#688275 Review #688275 is a subjective opinion of poster.
Pros
  • Food items offered
Reason of review
Bad quality
Loss
$300
Preferred solution
Quit selling cheap stuff just to unload it. And once you dump the cheap stuff on the public, you discontinue it.
Tags
  • Defective And Dangerous