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2.3
Details
I've been to different COSTCOs and been happy with my membership except when I moved to Mississauga and dealt with this Pharmacy. They made mistakes on the prescription almost every time. The lady pharmacist has no clue of what's happening and most of the staff has no...
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Review
#681481 Review #681481 is a subjective opinion of poster.
Reason of review
Poor customer service
I went to Costco (Government street location in Burnaby), at the till I placed my membership card on the times and when it was time to pay my husband produced his MasterCard and the teller asked him if he had his own membership card. I think this was inappropriate...
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1 comment
Anonymous
#1018515

You are ridiculous membership cards are non transferable. It makes no difference if the cashier asks your husband for an ID because he needs to be a member to pay. It is very simply not a member you don't shop if you have a membership you can shop.

Review
#680761 Review #680761 is a subjective opinion of poster.
Service
Costco Manager
Cons
  • Cashier
Reason of review
Poor customer service
Going through a similar situation now. Ordered a refrigerator (available online only, 2-3 week shipping). After 2 1/2 weeks, I called to obtain status (as we're a family of FOUR living with just coolers and no freezer)! Was told fridge was scheduled to be shipped...
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1 comment
Anonymous
#1078663

do not buy any big thing on line from Costco!!! they are not able to deliver by themselves, and their contractors are very irresponsible!!do not believe "in stock"!

they take orders with nothing in their warehouse.

Review
#680375 Review #680375 is a subjective opinion of poster.
Reason of review
Problem with delivery

Nuts Review

Product prices have been inceased in short time eg:almonds ,walnuts; pine nuts and other produce by 6 to 8 dollars in short time,which is not fair
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Review
#680321 Review #680321 is a subjective opinion of poster.
Reason of review
Pricing issue

Costco Checkout Review from Bowmanville, Ontario

1.5
Details
Horrible experience. Got all of my items up and scanned and then I went to pay with my boyfriends credit card who was with me at the time and they told me they won't accept it. Why the heck can I not pay with a card when the card holder was right beside me! I got a refund for my waste of money spent on a membership and I'll go somewhere else with better customer service. Thanks Costco for your rip off prices and terrible experience. Will not refer friends to go there anymore. Nor will I step foot in one of the locations that are available.
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1 comment
Anonymous
#1017866

Is your boyfriend a Costco Member? Per agreement you signed when you joined, they will only accept payment from Members. Some clubs are stricter at enforcing this than others, but it is their policy.

Review
#679920 Review #679920 is a subjective opinion of poster.
Reason of review
Problems with payment

Costco - Cashier Review

Was in the w Plano Costco on Aug2. First a food display personnel grawls at a Asian kid with his face too close to the food sample trey. Geez Costco get a larger display or sides on the trey. At checkout cashier Frank W grawls at another Asian couple trying to get past the cashier zone, Frank was really agressive , and told the couple they could not pass there. Costco needs a pass through aisle for those not purchasing or needing to go to the restroom.
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Review
#677877 Review #677877 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service

Costco in Arlington, Virginia - Sterling VA Location had the worst customer service. Rude and over worked staff.

The worst customer service in Northern VA. Rude and over worked staff. Fruits and vegetables at this location go bad so quickly. Most of the time half of the boxes on the shelves are already bad. Very disorganized and hard to shop. You only sense stress and unpleasant feeling when you enter this location. I have been to the Richmond and Brooklyn locations they were both very pleasant,fun to shop and work with. It is very disappointing to receive this kind of service when you are paying 110 dollars for it. Very unhappy customer. No one should be treated with disrespect.
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Review
#676001 Review #676001 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000

Costco in Memphis, Tennessee - White People Stay Away!

That's the message I got. Had appointment for new tires ($900+) at 4:30 didn't get out until 7:20 - why - can't tell you except I was ignored the whole time and when I tried to get someone's attention they acted like I was being an ***. Then they broke one of my lug nut bolts and didn't replace it. But what got me was when I returned from a long shopping spree (2 hours later) - no one would wait on me or tell me what was happening. As I sat there waiting on someone to show up to the counter, suddenly a pretty black girl comes in - 10 seconds later someone rushed from back to take care of her. Then she left and I got the silent "one minute sir finger"...they didn't return until 20 minutes later when another pretty black girl came in - again 10 seconds she was being waited on. Still no one would even ask me why I was there...
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Review
#674804 Review #674804 is a subjective opinion of poster.
Reason of review
Poor customer service
Hello Costco Customer Service, We have been loyal Costco members for 18 years and I believe we have spend around one million dollars during all this years. Yesterday, July 29,2015 me and my husband came for our usual shopping at Richmond's Costco. In the jewelry...
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Review
#674501 Review #674501 is a subjective opinion of poster.
Product
Costco Gift Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco Carwash Review

Yesterday, June 28th, my daughter took her car into the Oxnard Costco Carwash. She sat at the entrance for 10 minutes while the worker did maintanance inside the Carwash. He let her in and her car came out completely scratched all over.
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Review
#674127 Review #674127 is a subjective opinion of poster.
Reason of review
Bad quality