Costco
Reviews and Complaints
Lost Pool table
I order a pool table on Jan 3rd for my son from Costco . It was shipped from Brunswick Pool table Company ( vender) on the 22nd of Jan and was supposed to be delieveried to WilmingtonNC at US Fitness.
After a week of not hearing from the this company I decided to call Costco and see where the table was. They called the US Fitness said they never received it They keep on telling me they are working on it.. How long does it take to look up a tracking freight Number and track a pool table. I call everyday and for the last two days I have been told they would call me back but haven't heard anything from them!!!!!!!
I promise I will never order andy thing from these two companies.
I'm getting tried of getting the run around. Pro customer service for sure !!!!!!!!
Preferred solution: Price reduction
Customer Service 800 Number
Preferred solution: Let the company propose a solution
The customer service at Costco is the same as their price, cheapest.
- Costco service
Resolved: Don’t order furniture from Costco.com
Costco contacted the delivery company and they delivered the items within 2 days.
UPDATE: Costco apparently takes customer service seriously, because the day I wrote this review they contacted the shipper, who called and scheduled a delivery within 2 days. I cannot fault Costco's commitment to their customers. I do like Costco's generous return...
They will let your furniture sit in their warehouse for weeks and they never call. You have to contact their customer service through a different logistics company. They aren’t truthful about when they received your item, saying Lodeso has to “inspect the items for damage” and need 48 hours. I called after 72 hours, but they claimed to have just received the item (not according to my Costco notice) and still needed 48 hours.
They had my sofa from another vendor for weeks. Never called. Put up a notice “attempting to contact customer” (they never tried). Then delivered the sofa and loveseat in unopened boxes.
Really? Needed 48 hours to inspect an unopened box? Then I ordered a mattress set from Costco and to my dismay discovered that Lodeso also delivers for them.
Now I’m going through the same delays as before. I’ll never ever order furniture from Costco.com again as long as they use Lodeso.
Technical problem
- Price and warranty
- No master card
Costco Concierge Services is a scam
They just try to wear you down until maybe you give up. My computer monitor is not working correctly.
After 6 calls to them (average calls lasted 40 minutes, the last call lasted more then one hour). I must say the people answering the calls and their managers do not have the qualification to help ( I got a master degree in computer science, so I know). They are very good at giving you run around until you give up. In short Costco Concierge Services is a scam Costco came up with to fool the customers to buy from them.
Please help to spread the facts. I am a Costco customer since 1989, it is sad to see this!!!!
Costco on line is like a third world
I ordered a bed from Costco on line. They misrepresented the delivery date by 10 days..
Their vendor then cancelled the order, but did not refund my money and did not tell us about the cancellation.
Now to get the item they are requiring me to pay double pay for the item and then after it delivers they will think about giving a refund on the first order. Worst yet, the bed is for my mother who is on hospice, Costco has no control over delivery and could careless if and when the bed gets there for my mother who probably won't live long enough to see delivery.
LOVE COSTCO - HATE THEIR CONCIERGE SERVICES
Preferred solution: A replacement computer
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Verified ReviewerClimate Windows and Doors Brutal
Installed two doors that let the snow, wind and rain IN. Aren’t door supposed to keep it out???
Everyone i have dealt with regarding this situation, Joe, John, Anu, Roy, have not reactified this situation. Never again, Costco did nothing as well, so much for their if your not satisfied you can return it. No TRUE.
I found Costco to be unresponsive in this situation and if fact both companies have now introduced a new policy of form that need to be completed to complain. At this point i am looking into legal action, all as I ask is that doors do not frost up or leak air and the prior condition of my home is the after installation.
Preferred solution: Full refund
Dumbest company system I’ve ever experience
Costco Citi Bank Rip Off
Injured at Costco by an Manager!
Arvada Costco cover up. I was injured while paying for my groceries in line.
A manager parked a flatbed cart on my foot. I had two surgeries on my foot. All the cashiers saw this happen. The manager yelled at them while I was passing out.
This happened on October 21, 2014. I was yelled at by Zois Johnston the insurance manager. He told me they will delete the surveillance and I would never prove it. I am writing a book about this incident and all the people covering up for this manager.
Stacy, manager, Annalisa, a supervisor, Zois Johnston, Manager of Insurance, Lena the Cashier that told the truth to the police officer and then lied in Deposition. I think that is Perjury! Cameron, manager that told me Lena was threatened by Costco so she lied. I hate LIERS!
Cameron asked me not to use her name. I told her then you call and ask Costco why they are doing this. Costco is greedy and they do not want to take care of people that they hurt. I share my story with everyone.
Lena the cashier told me they were having meeting to cover this up.
Only the truth will set you free!!!! Judy
Preferred solution: For Costco to do they right thing ! Start with an appoligy!
Worse of any store
Preferred solution: Let the company propose a solution
Costco "Concierge Services" are inappropriate
The Dell notebook computer my friend bought at Costco stopped charging its battery. We called Costco Concierge Services to take advantage of its 2-year warranty service.
However, after more than 9 hours on the phone over 2 days, Costco technicians were still asking us to update and run software to address a likely hardware problem. Furthermore, one technician and one supervisor neglected to call us back as promised. We finally called Dell directly.
Within 2 minutes, a Dell technician confirmed that the problem is indeed a hardware problem, and arranged for my friend to send her computer to Dell for repair. Though we will pay Dell for their service and parts, we finally decided to stop spending any more valuable time on the phone with Costco Concierge Services to throw software at a hardware problem.
Preferred solution: Let the company propose a solution
The New Credit Card
Preferred solution: Let the company propose a solution
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