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Costco review in North Bay, Ontario: Cashier Fault

My spouse and myself had cards for membership. I removed my card and had it put in sons name since he was attending school in Sudbury and we are from North Bay. This was 2 years ago, I have used my spouses card 3 or 4 times without him there and renewed the membership 2 times myself. on Feb. 27th I attempted to purchase with my spouses card and was not allowed because my spouse was not there. Was told nothing could be done at all even though I paid for the membership myself. Too bad this wasn't noticed When I paid for renewal 2 months previously, then i would have renewed membership with a new photo ID.I believe this should have been handled in a way that was not so embarrassing and been treated like a valued customer.
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3 comments
Anonymous
#1412628

Costco needs to lighten up on the damn membership card rules. If I can’t allow my direct family members who live with me to use my card I will take my business elsewhere.

I hope anyone else given grief does the same. GFY Costco

Anonymous
#955752

Not their fault that you changed your cards name to your son's. If you had paid the fees you should have you would have had your own card. Rather than being mad you should feel lucky you got away with cheating the system as long as you did.

Anonymous
#954661

So you admitted that you had your name taken off the account. And now it is Costco's fault that you were trying to use a card that does not have your name on it?

Did you read the front of the card that said "NON-TRANSFERABLE"?

If you want to shop there without your husband maybe you should have your son removed from the account! This seems like your fault not Costco's fault!

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Review
#602968 Review #602968 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco - Verbal Abuse By Employee

Like most people I know, I have been a "lifelong member" of Costco, having gone there with my parents since I was a child and having bought my own membership for some years now. However, I am questioning the etiquette that Costco employees demonstrate for their consumers. I was verbally berated at the gas pump this evening by a Costco employee who was pissed that I was pumping my gas when the membership gas pumps closed. He questioned whether I knew how to pump my own gas and to not top off. As a thirty year old female who has been driving since the year 2000, I found this rather offensive. Then I was told "not to spill" like I am still incapable of knowing how to properly fill a gas tank. This may not represent the views of Costco employees as a whole, but it is surely cause for concern. I feel like the Costco organization needs to place more focus on demonstrating professionalism and proper customer service, as this type of behavior is offensive and degrading, not only as a female but as a member of the driving community. I will not be going back to this location any time soon.
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1 comment
Anonymous
#978267

So, they got mad because you pumped gas when you weren't supposed to, and the pumps were closed? How could they do that do you? i guess you're allowed to do whatever you want.

Review
#601890 Review #601890 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25

Staff Review

2.1
Details
Redding store employees are dirty. The now accept EBT and the store is gross now. Not only that but the employees talk about MJ right in line and drop fbombs. Come on Costco.
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Review
#601735 Review #601735 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco review in Puerto Vallarta, Jalisco: Tires changed

Bought two front tires the service took off all four tires . When they returned the car the back two tires were never re tightened so the manager after I argued with him he checked them and all nuts were loose. Then on inspection they had broke 3 lug nuts on the two front tires and stripped one of them.. They just said yes you will have to have them replaced but we don't do that . The two front tires cost as much as having the lugs replaced at another garage . Really you have to love Mexico Costco in Puerto Vallarta. Luckily I checked the tires before driving away. Not a real saving here.
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Review
#601601 Review #601601 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service
Loss
$3000

Costco review in Toronto, Ontario: Order's delivery

1.0
Details
Today I received an elliptical that I ordered from Costco. I was waiting almost 3 weeks for the delivery but it is not a problem. The problem is that the delivery company they contracted only delivers to the curb. 200 pounds package! I was alone at home and I am a petit woman. First the driver wanted to leave it just on the pass way in front of the house where people walk. After several calls to the delivery company and conversation with the driver, I have to push the box together with the guy toward our house and inside so it is not stolen or damaged on the street. Costco should advise me when I ordered that the product won't be delivered to my house, as all other companies do, so I probably will think twice if I order from them. Very disappointed.
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1 comment
Anonymous
#951924

Did you not understand when you signed up for a membership that they were a CASH & CARRY? I don't think this should have surprised you!

Review
#601498 Review #601498 is a subjective opinion of poster.
Service
Costco Delivery Service
Cons
  • Delivery mode
Reason of review
Problem with delivery
Tags
  • Heavy Item Delivery
I have never seen such horrible customer service than at Costco. Most companies are all about keeping customers happy. Costco seems to have a different policy. I have read several reviews & they all seem to revolve around the same thing. Rude customer service....
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5 comments
Anonymous
#978269

If you read what you signed up for, Costco does not take payment from non-members in general, especially credit cards. When you sign up for a credit card, you realize credit cards are non-transferable, the same way a Costco membership works.

So no, you may not use someone's Costco card, and then try to use your own credit card. See point 3.

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Review
#599996 Review #599996 is a subjective opinion of poster.
Product
Costco Credit Card
Cons
  • Cashier
  • Horrible customer service
  • Cold service clerks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco - Oranges Review from Fountainebleau, Florida

2.1
Details
Be careful when you buy oranges, there's always bad and moldy ones at the bottom of the box. I tried to get at least a parcial refund for the bad ones, and they say that it has to be half of the box bad to get a refund. Wtf? so they refused to give me any refund. What a bad a demeaning customer service experience with Ena in the doral, Miami location. She doesn't get that you need to give people a refund when you sell moldy produce. For sure I'm not renewing my membership next year
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1 comment
Anonymous
#1103219

It seems they make sure there is one bad one in the bottom of every single box. Every single time!

It's really annoying. I think I'll start buying them elsewhere.

Review
#599678 Review #599678 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

3.7
Details
Not Costco problem,bank problem. Going to go home from the north Marysville store
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Review
#598167 Review #598167 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco review in Palm Desert, California: Keta/chum/dog salmon

4.4
Details
The Palm Desert Costco's marinated boxed Copper River wild salmon is not clearly marked and is nasty tasting chum salmon. This salmon is commonly used as bait or fed to sled dogs and is not very palatable. Costco should be ashamed for not clearly marking it. It is very high priced compared to their frozen sockeye pieces, which are quite good. Other grocery stores usually carry whole coho or sockeye filets for a similar or lower price. The fact that this site requires a 100 word minimum just makes your comment less apt to be read. Keep looking for good salmon,
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Review
#595436 Review #595436 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Salmon
Reason of review
Bad quality
Loss
$20
Preferred solution
Quit carrying an inferior product which isn't clearly marked as to what it is.

Costco review in Brampton, Ontario: Count your pills on your prescription

I had a prescription filled at Costco for my cancer drugs which are very expensive. They came in 3 boxes of 30 pills each for a 3 month supply. Each box was supposed to contain 3 packets of 10 pills each. The boxes were not sealed on either end with the normal plastic circle seal but being my first time to use them after my radiation, I didn't know if that was just the way they came. I used up 2 of the boxes (60 pills) and went to start on the third box. There were only 2 packets in the third box (20 pills). This prescription which was not covered by health care cost me over $600 dollars and now I am short 10 pills which I will have to pay for and also get an extra prescription from the specialist. I can't prove they were missing at the store so my advise is "COUNT YOUR PILLS WHEN YOU GET THEM!"
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Review
#594645 Review #594645 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$56
Preferred solution
A refund of $168. These pills (Arimidex 1.0 mg) are only available in 30 pill boxes or bottles. Cannot just get 10.