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Costco in King Of Prussia, Pennsylvania - I screw up; they fix it up

4.5
Details
The pharmacy employees at the King of Prussia COSTCO are saints! When Pope Francis comes to Philly this fall, I am going to implore him to canonize each and every one of them (well, maybe not one). That way I'll feel less guilty about my incompetence (regarding the health care system overall, and medicare-supplemental insurance in particular). How they can be so patient with dummies like me is remarkable. I am 73, have a PhD, but know nothing about how formularies work. I also despise talking to Blue Cross/ Blue Shield about the new medicines I have been prescribed by my endocrinologist. But these people made the calls, tolerated my ambivalence and crankiness, and got me happily on the way.
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Review
#580646 Review #580646 is a subjective opinion of poster.
Reason of review
Good customer service
I am continuously amazed at the level of abuse Costco dishes out to its customers and yet they seem oblivious to all the evidence that this corporation has nothing but contempt for its customers. Over the last seven years of shopping there I have been amazed at the...
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7 comments
Anonymous
#1330646

Costco is declining as relates to value.

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Review
#579050 Review #579050 is a subjective opinion of poster.
Reason of review
Bad quality

Costco - Credit Card Review from Draper, Utah

1.5
Details
Short shipped (their term) on bed sheets I ordered online. Paid for two. Received one set wrong size. Returned via ups as instructed at store. Only received credit for one returned set, not the two I paid for. One and a half months of many phone calls and being told that it would be credited to my charge card in 3-4 business days. Lies!! Now they say the are "escalating" to the credit supervisor. Ha ha! I am very disappointed in Costco service. I think I will discontinue my membership next renewal. Not worth the headache for the prices they charge.
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1 comment
Anonymous
#1403377

My issue with Costco, and it may be the reason for their reported 2%decline in sales, is the increasingly obvious lack of variety in their stores. Gone are the "toys for boys" items that used to be plentiful.

Now, no tools of any kind, no real electronics except for TV and a few other items. Where, at Christmas times past, the store had stacks and stacks of new electronic items, none can be found now.

The same is the case in every department.

No selection so no real need to go to Costco any more. Such a sad decline

Review
#578797 Review #578797 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
Problems with payment

Costco Manager Review

Customer service at the tire service center is a nightmare. The manager is rude and a ***.
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Review
#578494 Review #578494 is a subjective opinion of poster.
Service
Costco Manager
Reason of review
Poor customer service

Costco - Food not fresh

Every time I purchase prepared foods from Costco I get sick to my stomach. A few days ago we had chicken and everyone got sick in my family. They say they make everything from scratch but I don't believe it because I see boxes of prepared foods when I look through the windows into the deli and bakery preparing areas. We bought a box of croissants for Christmas dinner and when my husband went to warm them up they had mold on them. I had just bought them the day before. I'm not a picky eater but we don't see the quality of what we are paying for.
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2 comments
Anonymous
#923002

Strange, I have not had a problem. Something else is going on here -- more investigation needed. Obviously, if you have had more than one bad experience, it is your responsibility to go elsewhere or prepare your own food at home.

Anonymous
#922863

Was your family medically diagnosed as being sick from the chicken? If not, you can't be sure all of you didn't have the good old fashioned stomach flu. There were several times when I was a kid that our whole family got the flu at the same time, or roughly the same time.

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Review
#576125 Review #576125 is a subjective opinion of poster.
Reason of review
Damaged or defective

Door Keeper Review

4.3
Details
Johneen a door keeper is very racial. And was harassing me when I was asking for the parts of the product that was missing from the set of furniture I had purchased. But there was Kelly who was very helpful and so were 2 other guys who listened and helped us find the missing pieces.
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Review
#575588 Review #575588 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco in Bakersfield, California - Bait and Switch return policy, rude clerks

2.0
Details
I bought a case of Kirkland canned chicken, but found another product that was much better so I returned the chicken totally new and unopened, but didn't have the original receipt with me. They declined to issue store credit or cash back. Their return policy "guarantees customer satisfaction with a full refund". Yeah....right. Even more perplexing they couldn't pull up the history of my purchase. What the heck, did they delete it? Besides, it was KIRKLAND, the Costco brand. No ones pulling a fast one on them. They DO NOT honor your return with a full refund! If you shop at Costco, keep every receipt for at least 3 months!!!
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1 comment
Anonymous
#973755

This seems weird. I personally know that if you buy something with your membership card it is saved in their system.

There are only two ways it wouldn't appear.

1) Maybe you were with a friend/guest that day and use their card? Or 2) They never charged you for the canned chicken to begin with.

Review
#574864 Review #574864 is a subjective opinion of poster.
Cons
  • Cold service clerks
  • Horrible customer service
Reason of review
Poor customer service
Loss
$60
Tags
  • Unfulfilled Return Policy

Costco in Virginia - They don't honor their sales price

1.0
Details
I'm so unhappy with Costco this Christmas morning. No gift s is under my tree because they have my Credit card tied up for 5 days for 6,000.00 but they canceled my hot tub order. They refuse to honor the $2000.00 off the hot tub that I thought I bought. Their excuse is because they didn't have my card on file but they sure do like to hold on to my money. They discontinued the sale and they didn't let me know that they were not going to accept my card. Thanks so much for a disapointing christmas
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Review
#574434 Review #574434 is a subjective opinion of poster.
Product
Costco Gift Card
Cons
  • Mistakes not fixed
Reason of review
Problems with payment
Loss
$2000

Costco - Shopping Bags Review from Nepean, Ontario

3.0
Details
I went to Costco in Dr'ville, Québec yesterday and when I got to the casher with my 600$ dollar full loaded basket, they asked me if I brought my bags!!!???? I said no, cause I never add to before, and then she said :"Were sorry, but we have put in place a new policy in our store which doesn't allow us to provide boxes to package your purchases" It's either you bring your own bags or pick up whatever empty boxes you can find along the rows while shopping." I couldn't beleive it & got really frustrated! I just bought for 600 *** $$$ and they cannot give me boxes to carry my stuff!!! Honestly, I almost left my stuff there and go to show them how pissed of I was. After a long argument with the casher, they finally when to get me boxes but beleive I am not about to go back. If Costco cannot not provide me with supplies to carry my purchases...go to ***! You won't see me again!!!
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6 comments
Anonymous
#1117820

I understand being frustrated when a policy changes and you don't know ahead of time so you are inconvenienced, but I would like to share something that seems to be a secret: it's not the cashiers fault, so please don't take your frustrations out with them. Yelling at, or arguing with the cashier isn't going to do any good because the cashier is not the one who changed the policy, and they won't have the power to change it back. If you were that upset about or, you could have voiced your opinion with a manager, who may actually be able to do something down the road.

Anonymous
#964858

And they call Americans lazy? You couldn't collect your own boxes? I actually don't even use boxes, I pack it back in the cart, load it in my car, and drive home.

Anonymous
#948434

Several cities in Canada have outlawed bags in stores. If you want a bad you have to bring your own.

Don't blame Costco blame your government.

Anonymous
#922219

Around where I live no stores even provide bags anymore. If you want your stuff packaged up in any way you have to bring your own bags or boxes.

Anonymous
#922276
@Anonymous

I totally agree with bringing my own bags if it can help the environmemt issue...In that particular case thaught, tell me it's better that Costco drop their empty boxes directly in the garbages instead having their customers reusing it!!!! The though the basic idea was to reduce our consomption not to have us buy new "reusable bags" when empty boxes can be reused.

Anonymous
#928948
@KroLet

Yup the empty boxes can be reused but on a busy day when the whole staff is busy trying to make the lines go faster it's better to grab your own boxes . Gosh you people treat those employees as your personal servants bullying them for what some empty boxes.

How petty. And yes I m glad the store policy has changed where the member like any other grocery store should bring their own bags/boxes to pack stuff in.

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Review
#572503 Review #572503 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco - Cashier Review from Kissimmee, Florida

5.0
Details
Hello. I went shopping in Costco today at the SOBT location in Orlando Florida I want to say a Huge Thank You to the people who assisted me at the checkout. I was having a low blood sugar and could not think straight. The young lady at the register jumped onto action and has a few close by employees assist me by offering me a chaos and most important a soda to get my blood sugar to rise. I wish I had gotten all their names. The man who assisted stayed with me to make sure I was ok. He mentioned there was an emotee ar their location who haa the Sam condition. The woman who was assotinf him was also very gracious and kind. They were all so very concerned and made sure I was feeling better before I decided to leave. The young man who pushes my cart out and loaded my car was also super nice This is extreme customer service and that is hard to find these days. I am so grateful for the concern aeach of them showed. The cashier made sure I was well before I left. What a great experience. My Nam is Kimberly and I will be sure to go back and shop this store over and over and to Thank tour TEAM Members. Thank you
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Review
#572296 Review #572296 is a subjective opinion of poster.
Service
Costco Cashier
Reason of review
Good customer service