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Dishwasher Installation Review

2.4
Details
Purchased dishwasher from Costco paid for installation with kits to be included. They delivery people refused to install and did not Leave kit.
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Review
#570168 Review #570168 is a subjective opinion of poster.
Reason of review
Poor customer service

Costco review in Washington, District Of Columbia: Wireless Advocates Will Not Honor New Lower Price

2.7
Details
I have complained to both Costco and Wireless Advocates that my cell phone is now on sale for $100 less that what I paid for it. Both Costco and Wireless Advocates have a 90-day return policy and I am just a little bit over 30 days after purchase. I have emailed and then finally called both Costco and Wireless Advocates. Costco’s management supposedly worked with Wireless Advocates management to attempt to remedy the situation. Still I never did hear anything back from Wireless Advocates and then Costco said they are going to say the price-match is 30 days. If the return policy is 90 days then why can’t I return it and then repurchase it? I have gotten nothing but the run around from both Costco's management and Wireless Advocates management Buyer beware of purchasing cell phones from Costco's partner!
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Review
#569837 Review #569837 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Cashier and immediate supervisor
  • Mistakes not fixed
Reason of review
Problems with payment
Loss
$100
Preferred solution
Price reduction

Costco review in Brampton, Ontario: Tire Department

3.3
Details
I ordered four Bridgestone Blizzak WS80 winter tires 10 days later went back for my 3pm appointment to have them installed all seemed to go ok until 1 1/2 hrs later still no word how the job was going. About 2 hrs later they told me they could not install the tires on my car because I had flat free tires on the car and they would not put the Blizzak WS80 on my car close to 3 hrs later drove away from Costco with out any Winter tires. I have been going to Costco from day 1 and I still enjoy shopping there but I will never order tires from them again, the people in the tire department that keep me waiting so long is just not right !! Jack Leggo
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1 comment
Anonymous
#978274

Sounds like you ordered the wrong tires online, and did not know what your car truly needs. It happens all the time, but they should have caught that when you came in to drop off you car.

Review
#569619 Review #569619 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Tire center
Reason of review
Poor customer service

Costco electronic riding carts

I have been to the Costco in Spanish fork three times in the last four weeks and have never been able to get a cart . their remarks are they are all being used . we end up my husband having to push me in the wheel chair . going through the whole store I have yet to see anybody on one .this is very upsetting to me because I am on oxygen and can't walk very far & my husband just had a heart valve transplant therefore shouldn't be pushing me around . really like your store and the fact that it is only ninety miles away . we will just be renewing our sams card this year because of the inconvenience thank you Deila Bond
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1 comment
Quanasia
#915315

If you think you are so special why not call the store and tell them that you and your husband will be shopping there. Why not tell them to turn away other customers using the electronic carts so that you can have one, as a matter of fact why not tell them to roll out the red carpet just for you.

If they are being used what can they do, they cannot demand a customer who is using them to get off and let you sit on them. Just because you don`t see them in use does not mean that they are not being used.

Costco is a big store, if you are at one end of the store the people using them could be at the other end. Sounds to me like you have entitlement issues and a whole lot of growing up to do.

Review
#569516 Review #569516 is a subjective opinion of poster.
Reason of review
riding carts
I'm tired of going to Costco only to find that the store has replaced an item with an inferior substitute (usually a Kirkland brand), a more expensive alternative, or eliminated it altogether. E.g., I used to be able to gat a year's supply (52) Gillette razor blades...
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3 comments
Anonymous
#1425832

Ditto on the pissed customer’s comments. I have at least 5 other items over the years of membership.

If they are concerned about the price point why not buy it and pass it on to the (my membership did go up this year). But what I really don’t like is there *** if you don’t like attitude

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Review
#566799 Review #566799 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco review in Smithfield, Virginia: Kirkland Premium Big Roll Towel

4.7
Details
Towels are cheap, not very absorbent, and tear easily. With several other brands, and I can dry my hands at the sink, leave the towel to dry a little, and reuse it later. For cleaning car windows, I have to use more of the Kirkland brand than several other brands. They tear easily as well once wet, causing me to use excessive amounts of the towels for more difficult tasks, such as cleaning in the health care areas. Maybe the bulk purchases required of Costco make it just as economical to buy these in bulk rather than smaller amounts of more expensive brands, but the quality usually found in Costco is lacking in these.
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Review
#566423 Review #566423 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Not much to dislike
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Let the company propose a solution

Costco review in Media, Pennsylvania: Credit card is only American Express

I am not going to shop where I cannot use my current credit cards. I have no desire to add another card and then have to pay a high membership fee as well. It is hard to budget the amount of cash to take along when you don't even know what they will be stocking for sale ahead if your visit, thus how much to take. It is all about the money with American Express ... And in my opinion a lack of customer service and quite offensive. It is a shame, as they are in our neighborhood now. And it is the holiday shopping season.
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1 comment
Anonymous
#912078

Obviously, it is your choice where to shop, but you are missing one of the best in the world. In fact, Costco is one of the few American companies that can compete on the global marketplace.

I got the American Express card, and it is now my favorite because of the cash rebate -- over $900 last year. No worthless airline miles for me.

Review
#566345 Review #566345 is a subjective opinion of poster.
Reason of review
Problems with payment

Costco - Pain Medication Review from Discovery Bay, California

I have been pissed at Costco pharmacy for awhile. The first incident was when I was going through cancer treatment. I had 2 pharmacy, all my doctors worked with each other. I had a tech come out and yell at me in front of everyone about my pain meds. That's bs. Now, I call in for medication expecting it to be ready..told them on the phone I was picking up today. I get her and it's not ready. 15 min wait. The girl says oh it wouldn't of been ready till tom. I said I told the guy. She just blew me off...I HATE Costco pharmacy and there staff. They both SUCK!!!
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Review
#566095 Review #566095 is a subjective opinion of poster.
Reason of review
Poor customer service
This is not a complaint but a balancing statement. I'm on my third set of Costco hearing aids and getting ready to buy the fourth pair (for $3000). My first audiologist retired, second one transferred and I dumped the 3rd because she didn't listen (ironic) and went...
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3 comments
Anonymous
#1266823

In most cases hearing aid dispensers do a better job fitting aids BECAUSE that's all they do. Audiologists get a lot of training on everything audiology and usually don't have as much training in hearing aids

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Review
#566089 Review #566089 is a subjective opinion of poster.
Reason of review
Good customer service
We have had moths in our pantry spreading into our house coming from Goods purchased at Costco ( probably the almonds) After numerous unkept promises by Costco (Schaumburg) manager Charles Someone named Brian from Seattle called and said we couldn't prove anything....
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6 comments
Jackie
#1736329

We have hD the same issue with their bird sunflower seed. I know it’s the Costco brand as we haven’t had their seed at our cottage for years.

Got some this week and we are infiltrated. I want refund and compensation!

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Review
#565692 Review #565692 is a subjective opinion of poster.
Service
Costco Manager
Cons
  • Horrible customer service
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Full refund