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Costco - Prescription Review from Culver City, California

1.0
Details
Went to my Dr @ his Long Beach office their practice has 4 with the main site in Van Nuys CA. The Costco was between my house & Dr recommended the phcy because I'm un-insured. The pharmacist Michelle at the store on Hindry refused to fill my prescription, refused to speak with my physician whom I called so she could verify it & refused to even make eye contact with me. The level of rudeness was quite a shock, I will never set foot in Costco again!!!!!!
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1 comment
Slgage
#894991

I spoke with a manager who seemed as confused as me but offered no resolution. I went to my local Rite Aid and had my medication filled within 15 minutes & it was cheaper!!!!!

Review
#553753 Review #553753 is a subjective opinion of poster.

Tire Center Review

2.0
Details
Costco tire center. We had an appointment at 9 AM three hours later our car was done and it was just four brand-new tires this is crazy we will never go back there again!!!
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Review
#553119 Review #553119 is a subjective opinion of poster.

Costco in Grande Prairie, Alberta - Worst customer service EVER!!!

1.8
Details
my husband and I go to Costco to get his tires changed for winter driving and this morning we showed up at 7:30 knowing that people will show up that early to form a line to get tires changed as its a very busy time of year. The store doesn't open unit 9:30 so we were waiting outside in a line. At about 8:30 an employee came out with a stack of 15 pylons. He said take a pylon put it on your car and wait in your vehicle till we open and we will serve you in the order in which you came. So we waited, and far more than 15 people showed up and were waiting outside the door. We figured they were wasting their time as they didn't have numbers and we did so we continued to wait in our vehicle until the doors opened. When they did we were at the back of the line with the number two pylon wondering why we weren't being called forward to get our tires done. After standing in line for about 20 minutes my husband and another customer went to the desk to find out why they were not calling the numbers. They were told that the pylons are useless and they only have them to find your car and don't establish any kind of order!! Well that caused an absolute uproar! People who came minutes before the store opened were gonna get their cars done before the people who had already waited hours! I have never been so appalled and angry in my life! I will never recommend Costco tire shop to any of my friends or family ever again if that's how they're gonna do business! I'm surprised they are even still open when they mislead their customers like that! Costco tire shop in Grande Prairie, Alberta, Canada. Don't go there!!! Sincerely Two very pissed off customers!!
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Review
#553045 Review #553045 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Mistakes not fixed
  • No responsibility
Reason of review
Poor customer service
Loss
$50
Preferred solution
Implement an actual order of service system so the customer isn't getting screwed over by the company! Take a number, serve that number!

Costco - Cashier Review from Atlanta, Georgia

1.0
Details
I am a frequent costumer at my local Costco. Never had a problem, until today. Was at the cashier ready to pay for my items when one of the clerks started to throw my packages of chicken in a box. She did not place them in the box, she threw them as if disgusted with the product. Very unprofessional and unacceptable. Told the supervisor about it, only to have him explain that the chicken packages were wet and dirty, so please understand if the clerks don't want to handle them. Really? So you are not willing to handle your own product but expects us paying customers to deal with it? If it's that dirty, maybe you should have a talk with the health department.
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Review
#551713 Review #551713 is a subjective opinion of poster.
Service
Costco Cashier
3.6
Details
I am a 62 year old woman born and educated in this country. My 36 year old daughter and I were talked down to by a cashier and her direct manager over a payment dispute. Not accepting Visa, was the issue with my daughter. I was going to pay with my debit card. Debit...
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6 comments
Anonymous
#978285

Debit is like cash but it is not the same. Sorry you can't do whatever you want, but you can make believe.

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Review
#551518 Review #551518 is a subjective opinion of poster.
Service
Costco Cashier
Cons
  • Cashier and immediate supervisor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Viking12, Thank you for your remarks. To let everyone know where we are on this case... We currently have a lawsuit against DIAMOND PET FOODS. We have had 2 pre-trial discoveries & we will have our case heard in front of a jury trial before this year ends. Diamond...
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1 comment
Anonymous
#928970

I m sorry for your loss and several others due to this *** dog food. But the way u have worded this complaint it sounds more like u want to make money of this than mourn your dog.

Review
#551512 Review #551512 is a subjective opinion of poster.

Costco in Lancaster, Pennsylvania - Worst Store Experience Ever!

1.0
Details
Just joined Costco today,....BIG mistake! The Lancaster Pennsylvania Costco is not worth mentioning let alone visiting, but it is my consumer duty to warn others before they waste their money. Let's start with the fact that they are only open until 6:00 on the weekends...guess they do not realize some people work. You cannot walk through the store without a membership ( I am confident they know that if you previewed their store, you surely would not pay for the membership ). The customer Service desk is at the Exit.....makes no sense at all. So when your very rude and unfriendly cashier needs assistance, she has to holler all the way down to the end of the store. Be prepared to have your customer service person talk on the phone while she is waiting on you, as that is what happened to us. I have been in customer service for 26 years and know how to treat a customer, customer service is definitely not Costco's strong point. They should be embarrassed about the layout of their store, the customer service of the store and their complete lack of willingness to accommodate their hard working customers by offering convenient hours. This was the first membership we bought for Costco and I can guarantee it will be the last!
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2 comments
Anonymous
#891245

They will refund your membership fee with no questions asked. I suggest you do that right away so that they do not have to deal with you any more.

Costco is one of the very few companies that can compete in the world market.

They must be doing something right, in spite of what you are saying. From one warehouse in the 1980's to competition for third largest retailer today.

KevinRichards
#891038

I am sure with your attitude when you were in customer service your family did not mind you working late, as a matter of fact I am sure they loved it when you worked late because they don't have to deal with you. However has it ever occurred to your self centered bratty self that these employees would like to go home to their families.

Just because your family did not want you because of your *** attitude does not mean that these employees are not wanted by their families. That is why they close at 6pm on weekends, that is the time for family. As a matter of fact there were times when all stores were closed on Sundays(and I believe in some countries they still are) Also learn how to wait your turn. Stop acting like a five year old, perhaps the person is on the phone with another customer.

Learn how be patient and wait for her to get off the phone with the other customer, or let her multitask. Remember the world does not revolve around you. Just because you are not wanted by your family because you act like you are the center of the universe does not mean that other people do not want to spend time with the family working at Costco.

I doubt you will be missed. BTW don't join Sam's Club either because they have the same timings.

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Review
#550851 Review #550851 is a subjective opinion of poster.
Service
Costco Cashier

Costco in Jacksonville Beach, Florida - Online computer order from ***

2.4
Details
Tried to order a PC from costcorrupt and sign up for a membership to get discount. They had a problem confirming address verification, although the card and mailing address matched. Since we are renters (god forbid!) , they wanted landlord verification! He spoke with them and confirmed residence, but they had already cancelled purchase, holding 800$ for 4 days! Then they said we were ok to retry, but were to take out another 800$ before the other hold would clear! Did not have available funds due to their hold so we tried with another debit card from our other bank account. When we told them this go round we did not want a costco membership, they inadvertently cancelled the transaction AGAIN! Once again they have a hold on another 800$!!!! I am now in 1600$ hold limbo, and they had the nerve to ask if we would still like to purchase the PC, with the same card that has 800$ held up due to their stupidity! Since we don't have 2400$ in our accounts, we told them to F off. Do yourself a favor, regardless of the deal, DO NOT use Costco online ordering...nightmare!
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2 comments
Anonymous
#928971

Huh why would u not wait till the hold is lifted from your card to repurchase the item? And duh u need a membership to buy anything from costco! No membership no shopping

Anonymous
#964945
@Anonymous

Online they can purchase as a nonmember.

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Review
#550734 Review #550734 is a subjective opinion of poster.
Loss
$2400
4.0
Details
Until a few weeks ago, the Greenville, SC Costco store carried frozen, wild caught salmon packaged in a black box containing 6 fairly good sized individually wrapped and marinated pieces. The cost was between $15.- $17.00 per box. Last week the only frozen salmon in...
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1 comment
Anonymous
#928973

I would contact the local warehouse and leave a suggestion for the buyer . Most times the buyers are not able to get the same price deals on the product or they have developed a Kirkland signature product which is either equal to or better in quality . This may not suit ur needs and hence leaving a suggestion is the best thing to do.

Review
#550409 Review #550409 is a subjective opinion of poster.
Cons
  • Thr salmon replacement
Reason of review
inferior product
Preferred solution
Bring back the black boxed salmon
Tags
  • Costco representative

Costco in Boise, Idaho - Brought a red velvet cheese cream filling 6.66LB 4 layred cake, but its snot at all soft.Its really hard like a bread loaf.

On 17th of oct from boise ID costco,we brought an 4 layered red velvet cake with cheese cream filling of 6.66 LB.It is written to be sell by 20th of Oct.After cutting on the very same day of buying, we found it is not at all spongy or soft.It does not taste whiling eating as a cake. It gave me a sense of eating a very sweet bread loaf.I have to *** it really hard then any other cake i have ever eaten.I paid 15$ for it & fell like it does worth half of its price.Really disappointed..
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3 comments
Anonymous
#897492

Just take it back

My goodness, people complain about the dumbest stuff, just return it!

Anonymous
#887020

Return IT!

Anonymous
#886648

A little difficult to figure out exactly what is going on, but if you do not like it, take it back for a refund. You can't take it back after eating all of it, however.

I have always found Costco baked goods to be outstanding, but I do not like red velvet cake.

I bought one of their pumpkin pies that same day, and everyone here loved it -- gone already! Used too much of their 40 percent whipping cream as well!

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Review
#547995 Review #547995 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$16
Preferred solution
Full refund