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A asian man with a buzz cut on the second floor threatened to punch me for taking a demo and he even had the audacity to verbally attack me with vulgar language .I am an executive gold card holder using costco as a supplier however after this experience I have half...
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7 comments
Anonymous
#1141900

Really. I cannot imagine anyone speaking badly to a customer wanting a sample.

In our store we are trained tp say NOTHING but smile no matter what the situation is.

The CDS manager is responsible for that employee. He/she hired that person.

Costco really has nothing to do with who we hire.

I suppose if it is brought to their attention then they wil bring to CDS Manager.

Sorry to hear!

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Review
#501300 Review #501300 is a subjective opinion of poster.
Loss
$1500

Rude Service Review

I was hit in the back of my ankles three times while leaving costco as the door lady checked my receipt. I asked her if she was going to do something and she just stood there and watched. The lady whom was shoving her cart into te back of my ankles said I cut her off. She called me a *** *** and told me I need to *** a ***. I am very angry and disturbed that the worker allowed this to happen.
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Review
#499988 Review #499988 is a subjective opinion of poster.

Applied for a job through the official Costco website

It did ask for a phone number, which I supplied. Within 20 minutes I was receiving text messages ... "We'd like to speak to you about the position you applied for on our job board...". I looked up the number that texted me on the Internet and it was obviously NOT Costco. I called the corporate HQ and asked to be connected to the CEO's office (I knew I would get an administrative assistant, but that was fine). The operator interrogated me about why I was calling, and I told her that I didn't appreciate being text messaged and wanted to speak to someone at the top. She then wanted to transfer to member services (huh?). I was pretty steamed about this, and gave her some push back, she then lectured me about my "tone" for someone looking for a job... she didn't even care about the text message ***. I'm done with Costco.
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2 comments
Anonymous
#978307

sounds like you gave your information to a website claiming to be costco to steal information from you. Happened to someone i know who was offered classes to some school through "costco".

Anonymous
#835275

That is a member service issues. The CEO has nothing to do with the internet services or the customer service of his company and cannot do anything about it.

He is a little too busy keeping 900 stores open, managing the contractors and vendors, and keeping profit and loss in check (which is a big deal, since almost all of Costco's profits go straight to their very well paid employees).

If a third party popped into a secure site, that IS either an IT or member services issues. Take it to the party who can actually help you - like the poor woman you berated was trying to do- or don't bother to complaint about it.

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#499347 Review #499347 is a subjective opinion of poster.

Costco review: Incompetent customer service. Internet

I emailed a problem with duplicate order. Received some standard reply. Not even addressing the problem, When I stated that I was unhappy with that answer I never heard anything. These internet customer service agent just blow you off. To order the item I needed you had to switch between to different websites very confusion. I ended up with 2 sun setter shades. Called sun setter they cancelled one. A week later costco cancelled the other one. I emails Costco and the agent told me,your credit card is not charged.. That was not the question........why is there no communication between Costco and Sunsetter?
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1 comment
Anonymous
#930850

So u told costco to cancel the duplicate order and had no patience so u called up sun setter and cancelled it again. And u are complaining about what?????

I m sure their systems work efficiently as evident by ur duplicate orders being cancelled . They wouldn't call each other up and gossip about cancelled orders

Review
#495972 Review #495972 is a subjective opinion of poster.
I purchased this sun shelter beginning of May 2014 from Costco. When I tried to put it together a week later on the weekend, there were important parts missing, one of them being the central rood connector so I couldn't put it together. I immediately called Sojag as...
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2 comments
Anonymous
#930852

You know u can return the product to costco for a full refund

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Review
#495194 Review #495194 is a subjective opinion of poster.
Loss
$825
First, don't think that ordering furniture from Costco is like ordering any other merchandise. It's a completely different beast. You will be left at the mercy of the manufacturer and the shipping company and Costco WILL NOT HELP YOU. You may love a piece of furniture...
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11 comments
Anonymous
#1724702

You shouldda just went and picked up some of furniture that the Salvation Army didn't want. You probably could have asked them and they would have told you where you could get some free furniture. And the previous owners of the furniture would be grateful to you for taking it away for them.

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Review
#492753 Review #492753 is a subjective opinion of poster.
Loss
$1800
Tags
  • lifestyle solutions
You'd be surprised how racist the samples servers were. Being a person of colored, I was surprised of the comments I received from "oh really?" "Ugh really?" And tons of eye rolling and stares. You wouldn't think a big corporation like this would have contracted to...
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2 comments
Anonymous
#1748662

I have no idea what this person is talking about.

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Review
#492312 Review #492312 is a subjective opinion of poster.

Awful Customer Service Review

Pharmacist assitors are dispensing medical advice and are dispassionate while advising customers. Don't waste your time or integrity here. Truely awful customer service.
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Review
#492019 Review #492019 is a subjective opinion of poster.

Rude Customer Service Review

I am a former and future Sam's Club member. I have visited Cosco's on Causeway in Brandon Florida a total of 3 times to date. All 3 times the register people have been unfriendly and a bit rude and pushy. I could propably understand if at these times they were busy, but that was not the case. Needless to say, it does not encourage me to continue my membership there. I gladly give this Costco's a 2 rating.
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Review
#491162 Review #491162 is a subjective opinion of poster.

Bbq Sandwich Review

Today I tried the new BBQ Sandwich, For my suprise the worst thing ever,is like you are eating a bottle of BBQ. No good at all..
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Review
#491136 Review #491136 is a subjective opinion of poster.