Anonymous
map-marker Elmwood, Illinois

Costco - Gift Card Review from Elmwood, Illinois

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Not happy with Costco. Wanted to buy a gift card for my father-in-law for Christmas since he is a member and shops there often. They told me i couldnt purchase one because im not a member myself. Thats just ***. The proceeded to tell that i would probably use it myself which makes no sense to me what so ever since im not a member so how am i supposed to use it if i cant even get in?!
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Reason of review:
Order processing issue
5 comments
Guest

I can't believe someone who doesn't even have a membership, can go on here n file a complain. You aren't even a consumer of costco.

Guest

Yes if a member buys u a cash card u as a non member can shop at costco for that one time ...... But you as a non member can't buy a cash card. Can't buy anything without a membership.

Guest

If you aren't a member, why would you figure you can buy something from a member only store? I don't understand your complaint.

Guest

Basically, they don't care about consumers or their bottom line profit. Making money does not mean anything to the corporate (so called genious) entity.

Apparently store policy holds precedence over profit or customer service convenience.

Costco how you have failed us members and future members alike. I will make sure to inform the masses of your shortcoming's

Guest
reply icon Replying to comment of Guest-1083426

Very simple: garbage post.

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Anonymous
map-marker Big Pine Key, Florida

Other Product Review

Enough with the same reruns every nite I used to like this channel your news is a comic show why do-you say with robin mead she never there same old reruns you lost me as watcher
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Reason of review:
Poor customer service
Anonymous
map-marker Anaheim, California

No Christmas Gift Bags available at Costco

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I went to my Costco in Anaheim Hills, Ca, today, and was shocked to hear the beautiful Christmas gift bags which I buy every year are no longer available!!! Please reconsider your decision not to carry this item and get it back into your stores ASAP!!! These bags are not only beautiful, but can be recycled over and over again due to the high quality. They also save time and make it easier for those who have physical limitations. Thank you, Karen Rose Griffith
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Cons:
  • Removing products for sale
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Golden Pdx
map-marker Union, New Jersey

Costco Photo Center Review

Bad experience with photo Dept at Costco in Union NJ. Many employees at this location are friendly and hard working. Not at the photo desk. They were just hanging out and giving assistance was not what they were interested in. Unbelievable.
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Reason of review:
Poor customer service
Anonymous
map-marker Kennesaw, Georgia

Costco - Samsung Hl61A650C1F Tv Review from Kennesaw, Georgia

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I ordered a TV from Costco and it was supposed to be delivered by Ceva logistics. I hate Costco now for choosing this horrible company to deliver my package. Ceva logistics is not professional at all. They asked to schedule the delivery date but they did not deliver my package at the time frame they were supposed to deliver. They didn't even have a courtesy to call or email me to let me know that they changed my delivery date for their own convenience. I called and I was on the line with them for 2 hours but no solution was reached. I even Costco and asked if I can go to warehouse to pick up the TV since I had scheduled installer to come and install my TV. But Costco was not helpful at all. I always highly spoke of Costco but this incident changed my mind. I will definitely not renew my membership to Costco in 2016. They do not deserve our business there. If Costco would care about its' customers they would not use Ceva logistics to deliver customer's orders.
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Reason of review:
Problem with delivery
Golden Pdx
map-marker Union, New Jersey

Costco Photo Center Review

Tried to do a Holiday Card at photo desk. Computer kept doing the no response circling icon. Asked for help. Woman came and pushed a button , gave me a disgusted look and left me to my frustrations. After spending 20 minutes without a product, I gave up. My membership is up in Feb. GOOD
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Reason of review:
Poor customer service
Anonymous
map-marker Norwalk, Connecticut

Costco - Cashier Review from Norwalk, Connecticut

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Got prescription readers two years ago from Costco - Norwak, CT and was told at this time that there was not "hard and fast" rule on a scratch warranty - that they "pretty much honor their product no matter what". This is why I purchased it there vs. at my doctor's office. Well...when I tried to get my scratched and glare coat peeled lenses replaced, it was a different story. And the very snippy optical cashier was horribly rude. When I asked for the policy in writing, he would not give it to me - he "just knew" it was one year and if I had a problem with that to come back on Sat. to see Jeff (optical manager). I did see Jeff and he didn't have the policy either and pretty much told me too bad but he's check with "Cindy" - he wasn't hopeful. He'd also try to get a copy of the warranty. What kind of a deceptive practice is this? You are told one thing, decide to purchase BASED on this fact, then told something completely different at a later date. We spend THOUSAND's at our Norwalk, CT Costco. The ending of the Amex relationship was bad enough, but this horrible service has pretty much sealed it with me. After 20 years and probably over $100,000 spent, I think it's time to bid Costco goodbye.
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Reason of review:
Warranty issue
Anonymous
map-marker Lynn, Massachusetts

Sales personnel

Yesterdau, while shoppimg at Revere Costco around noon , I encountered a very unprofessional Costco employee preparing the food samples and am very angry about it, hoping that others, reading this who had the same experience will submit their complaints, as well. Passing by an employee of a middle Eastern nationality (dressed in traditional burka), I stopped hoping to sample a piece of wrapped candy she was getting out of a sample box. Standing in front to sample one, she completely disregarded me and shared the candy to other middle eastern customers (also dressed in burkas), and when I asked politely for a piece she just looked at me, rolled her eyes and threw one at me! The overall experience was utterly disgusting and I am sad to see that the customer service training if atall existent at Costco, stooped down to an unrecognizable level, prompting customers to all together do their shipping somewhere else.
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Cons:
  • Rood employees
  • Poor customer service
Reason of review:
Poor customer service
4 comments
Guest

I do not think the people giving samples work for costco not an excuse though.

Guest

If you're going to make stuff up, you should probably at least get the location right. There is no Costco in Revere.

Dona Yja

You could have thrown it back at her. Did you go direct to the store manager and complain about her? If not, why not?

Guest
reply icon Replying to comment of Dona Yja

Because it didn't happen.

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Anonymous
map-marker Woodburn, Oregon

Photo department to ***

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It used to be so easy to print cards. Now impossible. Go to other places. Costco is becoming terrible. Hope for SAMS coms in. Costco has lost sight of simnplicty. Basic card printing for Christmas is now a jungle. Don't over think the task. I'm now will never buy antother Costco card again. Why change ease? Why complicate simplicity? Costco has lost the basic whareshouse mentality that made if so succefull. So disappointed, Shame on your for being off on your principals
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Reason of review:
Poor customer service
Anonymous
map-marker Missoula, Montana

Review in Supermarkets and Malls category from Missoula, Montana

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Costco denied my American Express credit of $280.00 because of an expiration. Why would they have an expiration on a credit that you have earned by using the American Express card. I felt like I stepped back into old Soviet bloc customer service. They pushed the "No" button practically before I finished my sentence, once they heard expiration. I literally felt like I was dealing with the DMV or some cold nasty government bureaucrats. Will you might say it's my fault for not following the expiration but that's the point, why is there an expiration on credits that I earned using their American Express card when I would've used a different card. Missoula, MT. Brent S.
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Reason of review:
Problems with payment
2 comments
Guest

I'm assuming you're talking about your American Express rewards check, a check that is issued you in your February statement, so you either got it the end of February or in March and it expired August 31st. You had 6 months to use it and American Express sends reminders out.

Why should Costco have to eat $280 because you were not a responsible adult? Take this as a monetary lesson about paying attention to dates.

Guest

Correct, it is your fault for not paying attention to the expiration. There are many ways to redeem the coupon, but the timing is important.

They are inflexible, and rightly so. Get over it.

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Anonymous

Rude customer service - West Edmonton Costco - October 2015

My mother shared a costco membership with her friend and decided to go to the customer service desk to inquire when her membership expired, when we got to the desk the lady ignored us... Annoying but I figured maybe she was doing something, finally she asked if she could help us, and my mom asked about her card... When the lady checked it out the card was actually expired, her response to my mom felt somewhat like an accusation, but my mom did not realize this, as she is really nice and tends see the best in everyone... So then realizing the card was expired my mom then asked if we could renew her membership and we decided to go ahead with this with me sharing... However, I was asked to get my identification (which was outside), to prove I lived at the same address, but when I tried to get through the line up they realized we were not charged for something, it was very embarrassing... they made a big show of it called a supervisor had me go back to the customer service desk, then when they asked for the costco card, there was a whole confusion at the desk. They finally got the number and the lady helping my mother comes over to say that the card number they used (when i was paying for the item that we had not paid for) was expired... I almost hit the roof... why is trying to cause more problems when we were already trying to renew our membership anyways... I finally was allowed to leave the store to put away our items and get my id from the car... I came back and the lady was trying to push a credit card on my mother... So I put a stop to that because I'm not sure whether or not she gets any commission for this but I was not going to let her get anything else from us... And she knew I knew, I'd had enough of her condescending attitude to us, I'm not sure if she was racist but it sure felt like we were being treated like we were stealing... I hope I never, run into this woman again... I am going in tomorrow to complain to the manager... I don't expect anything because most people don't care about racism but I want to let it be known that it is unacceptable, especially when it was their cashiers mistake in the first place, and further more it was once again their mistake that the card allowed us to make purchases when it was expired in the first place... Thank you for listening to my rant...
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Reason of review:
Poor customer service
1 comment
Guest

Why is it always the non member who has to behave like a little ***....... I m surprised your nice mom didn't teach u to be nicer see good in people.

There are no commissions for anyone if u or mom signs up for credit card, it's there to make showing more efficient and cost effective for members because they save cash back.

As for rasicm if I got a dollar for every time some one used that excuse in Canada .... Get over ur colour or lack thereof.

Of course u need an id to sign up for membership which u had to get.

Membership renewal notice is sent 2 months in advance of expiry so yes renew ur membership before it expires to avoid this hassle.

Anonymous
map-marker Overland Park, Kansas

Costco does not back recommended gutter installation

Costco recommends LeafGard gutter systems. I bought a whole house new system, cost $6K System did not work as advertised, leaves clog gutters, which spill over.

Called Leaf Gard, they do not fix it or even come out and offer any advice. They do not return my calls. I call Costco to complain, they tell me they have NO responsibility in this regard, tho they still advertise LeafGard in their store with a large display as you go by Customer Service.

It looks to me that LeafGard paid Costco to use their name, but Costco does not guarantee the product.

Result: Winners: Costco and Leafgard. Losers: Me

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Cons:
  • Customer service
Reason of review:
Costco dis not stand brhind the product which they recommended, prominately on a billboard

Preferred solution: Let the company propose a solution

Anonymous
map-marker Saint Peters, Missouri

Saint Peters MO

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The service here is diluted, the workers on the front end especially the management team are not very productive when it comes to service. They constantly talk in groups amusing themselves paying no attention to the crowded check-out lines. I've been there many times and have noticed rude unprofessional behavior such as yelling across the store through customers, for instance the last time I was there A management member was yelling at a cashier to take a break, in front of him was an elder woman while he was yelling, it bothered the lady so much that she clinched up and ducked away from his voice. It is such a shame that that manager could have easily walked 15ft to the cashier and politely told her but instead he decided to make a lazy arrogant choice. I shop at other Costco location and do not experience the lack of attention to detail from management that I experience at the Saint Peters MO location. All the men working there seem to be arrogant, they all walk around with their chests & arms out like they have muscles, but they don't. I'm sorry, but this is the only place I notice this behavior, and it is rather unflattering to say the least.
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Pros:
  • Price
Cons:
  • Management behavior
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Santa Clara, California

Costco Tire center lies of their work on my car

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I asked for replacement of two front tires of my car in costco tire center at Santa Clara, California. They said new tires had to be put on rear wheels and they would put my rear tires to the front. But when I came back to pick up my car, I found my front two tires were still the same old tires. Costco Tire Center lied. I guess they thought I couldn't see the difference. I wanted to have two new front tires because one front tire just got a nail. And guess what, the nail was still there when I picked up my car. Costco tire center "professional" is a big liar.
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Pros:
  • Great price
Cons:
  • Tire center lies
Reason of review:
Problem with delivery
Anonymous
map-marker Naples, Florida

Poor management

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I love some things at Costco but recently quality and service is bad. I have bought tangerines that were woody inside. peaches and pluots that never ripened. Recently tried to get ink for my HP printer. Couldn't find it so asked employee for help -----he looked couldn't find, went to computer at front of store---said their was supposedly 5 in stock--went back looked some more---finally I asked if he could tell me when they would restock, we went back to front of store and he looked it up and said 75 packages supposedly were to come 2 weeks before. At that point having driven 1/2 hour and wasted 1/2 hour in the store, I asked for a manager. Got Pat at Naples Fl store told him that their computer system was ***, he then said that was swearing and refused to talk to me! Also usually waste several min every visit as they supposedly check you cart on way out.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Sounds like they would be better off without you. Good riddance.

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