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My complaint against Costco is not about their products at all. It is about management. Specifically, a Costco Manager in receiving has been sending my wife sexual harassment text messages who is also employed at the same location. She states she has advised this...
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8 comments
Anonymous
#835450

It has to be during work hours for Costco to legally do anything.

Sorry.

Over the phone and off of work is just plain harassment, but nothing Costco can stop.

You also can't file that for your wife.

She has to.

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Review
#472268 Review #472268 is a subjective opinion of poster.
COSTCO 999 Lake Drive Issaquah, WA 98027 RE: Denied Membership Renewal at Costco Vista California January 15, 2014 On Monday January 13, 2014 I went to Costco Vista California to do my weekly shopping. My husband and I had been members of Costco for on or about...
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11 comments
Anonymous
#1319213

Listen to this, My 89 year old mother passed away last May and my father is in memory care. I am the POA for the estate and Costco refuses to cancel their membership.

On top of that Costco and Citi Bank charge my folks 35.00 a month in late charges. I have tried to resolve the situation numerous times with both institutions. Sure I could pay the 55.00 membership and added fees of 116.00 but I refuse.

Can Costco charge a membership fee without authorization? Sounds more like extortion to me.

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Review
#471109 Review #471109 is a subjective opinion of poster.
Service
Costco Cashier
Tags
  • Costco Complaint
Costos really wreck my nerves when it comes to them telling me which line to go. OK, I'm not remedial. I don't need your help. In fact honestly, yo are annoying. I'm sorry, but it's the truth. I can't send my 14 year old mature girls to the store? hello. I'm not...
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7 comments
Anonymous
#835470

You have to be present. Your children have to be 18 to be a member and they cannot shop under your name.

Read the policy you signed. It states that pretty clearly.

So Costco is too helpful?

That's cute.

Also, when it comes to food court, they don't make individual slices. They cook a whole pizza.

They are not going to ruin an entire pizza for you. They don't have to and they shouldn't.

It is not a five star restaurant.

You don't get to say how well done you want to have your pizza done. They cook it to temp (160).

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Review
#468870 Review #468870 is a subjective opinion of poster.
Service
Costco Cashier

Costco in Philadelphia, Pennsylvania - 2 store's same name different entity's

Foosball selling for $129.97 in one store sold out so fast that only the floor model was left, Went to a 2nd Costco further away and the same product was $299.97 which I bought. Returned to the 1st store took the 180lb. monster out of the car to return which I proceeded to line to repurchase at the lower price and put the heavy box back into the car. All in about under 2hrs, of my time. Called corporate services and got diddly from them and when I said I won't be a member next year I got told have a nice day which they hung up. Costco I hang up on You, This experience was total *** (BS) and being a paying member there customer support is totally different than the welcome to Costco as a new employer video BS's you to how Costco is. Twas an employee before.
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1 comment
Anonymous
#760583

"Called corporate services and got diddly from them and when I said I won't be a member next year I got told have a nice day which they hung up."

Trust me you WON"T be missed. They have many other members and you won't break them.

Review
#464859 Review #464859 is a subjective opinion of poster.
Loss
$170
As a loving husband and father of an eight year old girl and six year old boy, I chose to make December 11th a special day for my wife and children. After explaining to my children how special it would be to shop for my wife-Who is extremely ill at home for a...
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10 comments
Anonymous
#759618

I'm very sorry it happened to you and your children, Tony212013. Best wishes to you and your family.

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Review
#463280 Review #463280 is a subjective opinion of poster.
Product
Costco Rebate Card

Costco in Sacramento, California - Rude Cashier

Went to costco today, my card was expired and told Cashier Lisa B. of Sacramento Costco that my husband just mailed the renewal. Manager Ron came to override & to complete the transaction. Cashier Lisa upon checking the card (which was my husband's) rudely said "and it's not even you!", I told her my husband was w/ me (just didnt go w/ me in the line because he stayed w/ my toddler) I told her I can either call my husband or I can check my own ID in my purse, she said rudely 3x "I don't need to see it". I was so upset because i had been a member of costco for nearly 8 years and never encountered a staff like her w/ poor customer service. I mean...I admit I should've given her my own ID if I realized soon enough that it'll be me who will pay instead of my husband, but she need not have to be so rude. And if she is trying to insinuate something she should've just let me show my Own Costco ID.
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3 comments
Anonymous
#827929

Again... Problem could be avoided all together if you would have used your own card.

Do you get to use your husbands kaiser card, drivers license or passport? Come on people step up and realize the cashier doesn't want to make their whole line wait because you are not following procedure. They are not trying to upset or be rude to you, they are trying to follow the rules which (you should have known) already before standing in line and trying to use a card that's not yours. Your bad!

Not Costco.

Anonymous
#827934
@Anonymous

The OP already admitted she should have shown her card to begin with! Pay attention!

Her point was there was no reason for the cashier to be rude! And, to put a Costco card in the same category as a state-issued drivers license or a federally-issued passport is ridiculous.

Anonymous
#753014

Yet if she was implying something you would have complained about that. How is following procedures "rude"

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Review
#461455 Review #461455 is a subjective opinion of poster.
Service
Costco Cashier

Costco in Moncton, New Brunswick - Bought wine couldn't tell apart

i bought a box of ur wine monday brought it home to as it is a double batch one is barolo the other is cabernet when i got the two kits on there was nothing in the boxes to distinquish the difference.i called costco in moncton to tell them about it, the man on the other end told me to bring it back.how am i suppose to bring it back when i have already put the two on, therefore he proceeded to tell me it was not his problem therefore nothing could be done. i am very upset over this and am very much thinking about switching my business elsewhere. just thought u should no how ur employees help there customers.
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1 comment
Anonymous
#749365

Did you want him to come to your house? If you aren't willing to return the product, don't complain.

Review
#460476 Review #460476 is a subjective opinion of poster.
Loss
$60

Costco in Calgary, Alberta - Winter Tire installation problem

I bought 4 rims and 4 winter tires from Costco. They told me I have to take the tires with me in order to make an appointment to get them installed on my vehicle. I explained to them that I already have the rims in my car trunk and have no where else to put the tires in my car. They told me, then I cannot make an appointment. The alternative (they suggested) is waiting outside their shop at 5am (it's winter and freezing cold) they open at 6am and only service 20 vehicles. Which means, if you got there even before 5am and there are, say 15 customers ahead of you. If 5 of them checked for 2 vehicles, you will be turned away and told to come back at 5am another day. Many including elderly have waited in the cold until 6am to be told to come back.
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Review
#459645 Review #459645 is a subjective opinion of poster.
Loss
$500
Tags
  • Winter tire installation

Costco - Breech of Privacy & Confidentiality

On November 21 2013 I visited a Costco only to exit with such humilation.. I could not believe what had just happened. Working in a professional company I understand very well that the privacy and confidentiality act is to be respected at all times. I have been a member since 1990 .. In 2006-2008 i had financial hardship and caused for a couple of cheques to return back NSF, they have always been paid. It has been over 5 years since then and I have never been told by anyone that my card is blocked, The cashier L Lynn very unprofessional publicly announced that my membership card was blocked and calls over an apparent supervisor with no diplomacy or professional tact. She screamed out that my payment should only be in cash and asked me to step aside once my order was paid to explain. I felt like a criminal. I do accept this and would like to see disciplinary action taken. I will visit the Costco and speak with hopefully with a manager and make them aware that this complaint has been done. I expect an apology from Costco. It has been 23 years of membership that I religiously paid and would like to see Coscto respect and acknowledge this loyality. Thank you
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Review
#459607 Review #459607 is a subjective opinion of poster.
I went in to purchase two tire for my car. First the front end service guy did not have a clue about tires to help me. After I finally decided on what tires I was getting I told him I wanted them mounted on the front. He told me when buying 2 tires they will only...
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5 comments
Anonymous
#1113578

Wow that is a pretty low bar for the worst ever. How dare they follow safety standards.

When tires are replaced in pairs, the new tires should always be installed on the rear axle and the partially worn tires moved to the front. New tires on the rear axle help the driver more easily maintain control on wet roads since deeper treaded tires are better at resisting hydroplaning.

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Review
#458879 Review #458879 is a subjective opinion of poster.
Service
Costco Manager