Update by user Mar 26, 2013
After many visits to the store and phone calls to the concierge we finally received instructions on how to return The laptop to Toshiba I was instructed to buy an empty box for 25 dollars the box came in I put the computer in the box and sent it off.
Original review posted by user Feb 23, 2013
Bought a laptop, put it on the shelf until I needed it for the business, unpacked it, DEAD RIGHT OUT OF THE BOX!
Took it back. They said it is past 90 days and to call the number on the receipt. Called the number. They asked me all of the dumb questions like, did you turn it on and off again? Talked to the Toshiba guy, he said he would email me instructions on how to send it to him and he never did.
If Costco cannot back up their electronic purchases then what the *** good are they? I will not be buying any more electronics at Costco!
Monetary Loss: $800.