Recently I tried for a Costco membership for the first time in Rochester NY. I was seeking a Gold Star membership and the service desk associates were only aggressively interested in trying to sell me an Executive membership.
After being handed off to a fourth associate also attempting to upsell me an Executive membership that I wasn't interested in. I bluntly told them to get their act together and please listen, and issue the desired Gold Star membership I sought as advertised.
By assertively addressing their poor customer relations they felt offended and asked me to leave the store. I'm most pleased I got to see this substandard behavior before having purchased a membership.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.