I purchased 4 bottles of 14 hands hot to trot wine on 09 04 15 at the Medford, Oregon Costco, when I attempted to get a refund for the four bottles which were bad wine I was told by Jason C at the return counter that I would have to bring the empty bottles as well as the one unopened bottle that I had with me. I said open it and it will verify that the wine was bad.
The female clerk next to Jason said that the store had pulled the wine from the shelves and a lot of customers had complained. Jason said bring the other three bottles and I explained that they went in the trash. Jason said no refund without the bottles because the wine supplier would not reimburse Costco without the empty bottles. I left and went to Trader Joes and found excellent prices on wine and other items I normally purchase at Costco.
I will NOT renew my membership! J W Peterson
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.
Costco Cons: Customer service.