I bought a blood pressure monitor for $39.99. It has happened the price dropped down, I decided to take it back and benefit from the difference.
The customer’s service helped me with that, then she asked me if I still keep shopping. I said: yes. Then she asked me to get green sticker(means that the item already paid off) so I got it then I went for shopping. When I have done.
I went to pay. the cashier charged the purchases plus the blood pressure monitor that I already paid. I went home. I checked the receipt and I found out that I have been charged for the monitor twice.
I went back and the lady who works in costumer service refused to believe me. And she told me:” I have to check the camera” to find out if I am saying the truth. I was so embarrassed. I came home then I called 800#.
The lady how answered my call was very nice and very helpful, she cooled me down. And she said they will call me back. After a bit, the manager of Costco( located in lanham MD) called me. He asked me about what happened.
I explained everything to him. He apologized to me and he said he will me my money back with extra $10 for the gas that I have been waisted for going back and fourth to the store.
Product or Service Mentioned: Costco Customer Care.
Costco Pros: This is the only time i have been disappointed.