2400 Five Lees Ln, Lanham, MD 20706
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I bought a blood pressure monitor for $39.99. It has happened the price dropped down, I decided to take it back and benefit from the difference.

The customer’s service helped me with that, then she asked me if I still keep shopping. I said: yes. Then she asked me to get green sticker(means that the item already paid off) so I got it then I went for shopping. When I have done.

I went to pay. the cashier charged the purchases plus the blood pressure monitor that I already paid. I went home. I checked the receipt and I found out that I have been charged for the monitor twice.

I went back and the lady who works in costumer service refused to believe me. And she told me:” I have to check the camera” to find out if I am saying the truth. I was so embarrassed. I came home then I called 800#.

The lady how answered my call was very nice and very helpful, she cooled me down. And she said they will call me back. After a bit, the manager of Costco( located in lanham MD) called me. He asked me about what happened.

I explained everything to him. He apologized to me and he said he will me my money back with extra $10 for the gas that I have been waisted for going back and fourth to the store.

Product or Service Mentioned: Costco Customer Care.

Costco Pros: This is the only time i have been disappointed.

  • rude staff memembers
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Anonymous
#1735806

One of the comment replies has the exact same misuse of terminology along with similar grammatical errors. calls into question the veracity of your initial post.

Anonymous
#1724705

What about your waisted time and your wear and tear on your vehicle. And what about the rude way that you were treated.

That manager should have given you a hundred dollar credit at Costco to compensate you for everything that you went through. They outta be ashamed of themselves.

Anonymous
#1732612
@Anonymous

Ridiculous post. They went far beyond what other stores would do.

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