State: British Columbia Product: Costco Customer Care Clear all filters (2 of 145 reviews match)
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The optical service is terrible never buy frames from cost co they have the worst selection and they don't help the costumer. They have no expertice with picking out frames. The sales people are ignorant of face shape and what looks good on a person no help what so...
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Anonymous
#1689755

Have not shopped at Canada Costco for eye wear. USA stores have an awesome optical department, much cheaper AND better than regular opticians.

Review
#1536666 Review #1536666 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Eye care service
  • Horrible customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Costco in Richmond, British Columbia - Worse of any store

1.0
Details
I truly regret purchasing my tire and paid installations service at Costco Richmond, BC. I come for a tire puncture, and was told to come back tomorrow at 6AM and line up. What a joke, tire puncture means I need help right away. I end up fixing my tire at Kal tire who although similarly busy, gracefully help me change to my spare tire and promise to fix the tire by end of day. I then scheduled a tire rotation through Costco tire appointment system online, come the day, was told there will be 5 hours delay. Another joke. What is the point of appointment if you missed it by 5 hours? I tried any way, and was told I had to leave me key with them and come back some 3.5 hours later. I can't do it, so I book another appointment, only available was two weeks later. Time for my appointment, I clear my schedule and expect the worst. True to Costco tire nature, I did get the worst. No text reminder like previous appointment. Arrived early hoping for better response now. Appointment was 5:15pm, I arrived 4:50pm. Was told it will be ready 7:30 PM. Wow 2.5 hours for a tire rotation, nitrogen, and a tire repair? When I come at 7:30PM, was told work is not finished, come back another hour. This time the employee was not polite at all. He told me that I will get call when it is ready, since I have not been called, he looks annoyed by my presence there to collect my car. I am back again around 8:00pm, I saw my car been worked on. I come back again around 8:30pm. This time the lady said, no car is ready, not keys on the desk. I walk around and saw my car is ready. So I go back to check again with her, this time she goes back and get my key. And no, I never got the call that my car is ready. This is my worst experience of any store, let alone Costco which I usually praised for their customer service. I will not by tire for Costco ever again. For other product, I will think twice now. I believe this is management issue, so this bad experience, I expect to spread to other Costco department as well. Buyer beware!!
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Review
#1132908 Review #1132908 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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