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I ordered a refrigerator and was told I would have it August 28th,it never showed up and no one called. I called on August 29th and was told they don't know where my refrigerator is the delivery company has it.

I contacted the delivery company and they said they also did not have it. After numerous long drawn out phone calls the product was found and is sitting in Fresno (2 hours from Me) waiting for second delivery company to pick it ,but they don't deliver to this area very often and cannot give me a date until they have more orders coming this way!!! Customer services is awful, nothing like it is in the stores where they are very helpful.

So here it is September 8th and I have NO IDEA when my refrigerator will be here. Next time I will buy from a company that can deliver when they say they will.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Costco Pros: Normally a great value with excellent return policy.

  • Treating members badly
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