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Verified Reviewer
1.0
Details
On October 28, 2019, my husband brought our 2013 Mini Cooper Paceman into the Costco Tire Center for what should have been a simple tire rotation. This was not the case, as extensive damage was caused by the tire technician. I am very disappointed as to how this was...
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Review
#1713280 Review #1713280 is a subjective opinion of poster.
Pros
  • Employees lead us to believe we would be reimbursed
Cons
  • False promises by employees
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund
1.0
Details
Yesterday, 10/12/19, after I entered Costco with our 6 week old infant in car seat placed in a cart, I pulled the cart off to the side when a cart attendant named Branden/Brandon (not sure which) was pushing a line carts almost hitting my cart with my baby in it just...
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5 comments
Sandra C
#1773454

She's the only one that ever had a baby. Get on your knees and now down to her.

Get over yourself lafy.

The only one who thinks your kid is special is you. The World is not going to revolve around you or your funky looking kid.

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Review
#1678736 Review #1678736 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
Cons
  • Poor customer service
  • Rudeness
  • Disrespectful
Reason of review
Poor customer service
Preferred solution
Hire respectful workers

Costco review in Redding, California: TCL 55" Roca TV

I wanted a TCL Roca TV 2019 #6 I jointed paid the money to join, all they had were # 5's, they represented the #6 as for gamers, which isn't true the #6 has settings that allows to expand old movies that end up half screen to full screen. I had the TCL #6 I wanted delivered without tax or shipping from Amazon in 2 days for $50.00 less. The only thing I like about Costco is their hot dogs and you don't have to join to enjoy them,
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Review
#1673809 Review #1673809 is a subjective opinion of poster.

Costco review in San Mateo, California: Another round of spoiled milk

4.6
Details
We have two gallons of Sell By Sept 29 Costco organic milk that are spoiled. Samsung fridge is showing -2 degrees so it’s cold enough. Co-worker has the same thing this week. CostCo has another bad batch.
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Review
#1659841 Review #1659841 is a subjective opinion of poster.
Product
Milk
Cons
  • Food products spoil often
Reason of review
Damaged or defective
Loss
$12
Preferred solution
Full refund
First of all, ALL MEMBERS OF THE MANAGEMENT TEAM knows, and they do it anyways. You should look at the milk company in Fresno. It’s the mentality that needs fixed. There is a reason for milk spoilage, and that’s because companies like these curb cleaning, so they can...
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1 comment
Anonymous
#1745005

Garbage post.

Review
#1647712 Review #1647712 is a subjective opinion of poster.
Cons
  • Keeps getting worse
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Sick People
1.0
Details
I recently need to buy something from Costco to prepare for my travel home. Since I am not a Costco member, I asked my friend to help me buy the items. After reconsideration, I decide to return part of the items. My friend is pretty busy during the weekdays, so I grab...
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2 comments
Anonymous
#1757740

It sounds like you are from a different country. Some individuals discriminate.

It sounds like you got one of those types. Management should not allow such behavior.

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Review
#1636575 Review #1636575 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco review in Hayward, California: The Cashier have attitude problem

I just went here this morning in costco Hesperian hayward,ca. This cashier name Gladys with a big mole on her lips make my day so bad today and I’m very disappointed. She did a mistake twice for entering and I didn’t say anything because she’s flirting and talking to her co-worker while working. She’s not focusing and listening for what I ordered that’s why she did a mistake. I don’t feel she sincere for saying sorry and still talking about I hope she understand talking to the other customer about and duh I’m just there I can hear what she’s saying. I don’t think this older cashier lady with a big mole on her lips understand her job and customer service. She better work in the stock room rather than in the front as a cashier.
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Review
#1621888 Review #1621888 is a subjective opinion of poster.
Service
Costco Cashier
Cons
  • Attitude and non-approachable cashier
  • Unprofessional customer service at exit
Reason of review
Poor customer service
Preferred solution
They should train more their employee what is customer service and they should focus on their job not chatting while working.

Costco review in La Quinta, California: Washer and Dryer delivery

4.4
Details
Absolutely delighted with everything. The delivery was actually early, loved that and went very smoothly. The delivery men gave me time to clean under the area before they installed the new washer and dryer. I'd use the same system again.
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Review
#1591376 Review #1591376 is a subjective opinion of poster.
Product
Maytag Washing Machine
Pros
  • Easy to use
Reason of review
Good customer service

Costco review in Folsom, California: Bad taste of milk

4.8
Details
This most recent was purchased on 05/5/2019. The milk tastes sour. We bought milk from Costco few days ago as well and after 2 days it was Like yogurt. This has happened to us 4-5 times. Definitely not gonna buy milk from there.
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Review
#1531395 Review #1531395 is a subjective opinion of poster.
Service
Costco Customer Care

Contact Costco Customer Service

Website:
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
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Waiting at the optical department of Costco is frustrating, waste of time, and disappointing. The only thing I needed from them at that time is to pick up my order, nothing else. During the time I waited, there was a 5 seating capacity bench, and that is it. Based on...
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#1510926 Review #1510926 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Long wait time