State: California City: San Francisco Product: Costco Customer Care Clear all filters (2 of 145 reviews match)
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Waiting at the optical department of Costco is frustrating, waste of time, and disappointing. The only thing I needed from them at that time is to pick up my order, nothing else. During the time I waited, there was a 5 seating capacity bench, and that is it. Based on...
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Review
#1510926 Review #1510926 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Long wait time

Costco in San Francisco, California - You are better off buying from Bestbuy or Home Depot

1.1
Details
Costco should not be in the business of selling appliances as they had no idea what they are doing. They claim that their concierge will help you resolve problems, but they are nothing more than middlemen and will not actually solve any of your issues. I had the experience of buying a defective refrigerator from Costco and it was a horrible experience. Each time you call you'll get a difference response. Costco definitely does not make returns easy and exchanges even worse. I'd recommend just going to another retailer as many would price match to Costco. Any extra "benefits" you may receive by buying from Costco e.g. 1 extra year extended warranty and concierge is pretty much just lip service and will probably cause you more problems.
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Review
#927870 Review #927870 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Return experience
  • Lack of quality delivery crew
  • Exchange experience
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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