After 20 years and probably 50k in business, the Juneau store literally turned away my business so we are canceling our household membership.
It was eye opening... The long lines and poor experience are not worth paying for and I find as good or better prices shopping sales in town.
I was naive to think they even care about my purchases....
If you study the company, it reveals it all.
They do not make much on sales, but 75 percent of profits come from membership, so your business may even be a nuisance to them, but by gosh, they will take your membership money and increase the fees...
The only way to change their behavior is to be a card cutter. If enough people do this, they may be more responsive... Cancel your membership or do not renew it.
Product or Service Mentioned: Costco Customer Care.
Reason of review: Poor customer service.
Costco Cons: Management behavior, Customer service.