Kapolei, Hawaii
2 comments
Not resolved

On 5/13/16 i bought a pizza from your Ka Uka Costco in Hawaii.The clerk Bryan B.

gave me 0.47 instead of 0.58. He gave me the tax charged. Had to wait until he acknowledged me so i can get my correct change. Took 5min because he kept forgetting.

Then he gave me the wrong change again! No apologies as i yelled at him this time while he just gave me a *** blank stare. I just told another cashier just forget it. No apologies or manager responding.

You guys hire idiots that can't read the change given on the receipt. And when they're wrong they still can't do it correctly. Nobody stepped forward to correct this. I still haven't received my correct change.

After this i'm putting pics with this story on all my social medias that Costco hires idiots if i don't receive a decent reply.If i was given a free item, or even the money correctly due to me no problem, you guys just pocketed the difference.

Review about: Whole Combo Pizza.

I liked: Food items offered.

I didn't like: Horrible customer service, Poor customer service.

Review #848532 is a subjective opinion of a user.

3.2
Diversity of Products or Services
Warranty
Customer service
Discounts and Special Offers
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Website
Ease of Use
Staff
Location
Layout of Store
Value for money
PRODUCT OR SERVICE
Costco Cashier
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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Anonymous
#1164913
Are you seriously making this big of a fuss over eleven cents? If you're that hard up you probably shouldn't be buying a luxury item like pizza anyway. I understand wanting your correct change back, but getting this upset and calling the cashier names is just out of line. I highly doubt anyone is going to pocket your eleven cents, either. I'm sure it was an honest mistake, which everyone makes, and got blew it out off proportion which flustered the cashier thus causing him to make additional errors. If I were a manager at this store I would certainly respond to your complaint: by escorting you out and canceling your membership.
Anonymous
#1160432
Lol! They dont give you change by looking at your receipt. And I highly doubt anyone is interested in pocketing your few pennies, if indeed you were given the incorrect change. It is not worth the manager's time to respond to either, unless of course your nonsense behavior at the register was grounds to remove you from his store.

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