I purchased the above pass to enjoy the sights in Chicago...MISTAKE!!!...Pass was not as advertised in the Costco website...The tour I wanted was not included though clearly indicated in the website and there was no warning that it would take me 2 to 2 1/2 hours everytime I wanted to use the pass. I used 3 of the 4 attractions which were all NOT great and called Costco online to explain the problem and get my money back since I purchased the pass for this tour specifically.
I spoke to customer service, a supervisor and a manager Mark Leduc 613 221 2054 with NO resolution. They offered me $20 for the 1 attraction I did not use but I pointed out that Costco's policy was satisfaction or money refunded if there was still some product left where as Mr.
Leduc's response was that it is also Costco's policy to refund my membership if I am dissatisfied. He would not let me speak to anyone else but basically told me if I am unhappy I can leave Costco...THIS IS CUSTOMER SERVICE...GREAT CUSTOMER RELATIONS!
Product or Service Mentioned: Costco Manager.
Monetary Loss: $80.