I am writing this email with great disgust as well as heart-felt emotion for your company! I have been a loyal member to your store for over 20+ years .
I have had my business posted as Business-of-the-Month, and have always (usual) had a good experience with Costco except for this past month!!! Like many other professionals, I have temporarily fallen on difficult times to the point were I have enlisted on some reliability to government food aide, or EBT. I have had MORE THAN ONCE this month, two of your customer service cashiers resound "EBT" while in line at checkout! Let us not even concentrate on the uneducated ignorance for the two, let's concentrated more on professionalism!
Costco has brilliantly established customers with median incomes well above 40k a year. With this, you like many other business, have an obligation to parallel your business model with that, like the reputation, acquired. Therefore, I expect to leave your store with the same amount of DIGNITY that was internal before entering your store; not be embarrassed or ostracized due to the incompetence of your training regime! Like you, Whole Foods, PCC, and other high-end groceries have agreed to EBT transactions.
So why should I, a MBA graduate, be made to feel like I am the cause that factored a recessed economy!? I would expect this type of bass-awards antics from the $1 store, Walmart, or even Safeway, but from YOU!!!! REALLY! You must understand, I admire Costco for so many reasons, so imagine having someone you love come home and tell you they no longer see you as important because you cannot provide the same level of prestige to which they have become accustomed - in other words, your insignificant!
For the amount of compensation you pay your staff, can you not PLEASE TRAIN YOUR EMPLOYERS TO be more PROFESSIONAL?
In your defense, you cannot train common sense or lack thereof.....that is why you should pay close attention to feedback like mine, even as unfortunate as it! *
Reason of review: Poor customer service.
Costco Cons: Horrible customer service, Cashier.