Costco
Reviews and Complaints
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Verified Reviewer |
Sydney, New South Wales
My review is ZERO because Costco-OOFOS are Crooks!
Costco-OOFOS took my money and never sent my item. They promised it was on the way just to keep me dangling for two months then their fakeass customer service suddenly cut off all communication with me, NEVER sent my item or give me a refund. Costco-OOFOS are Scamming Crooks!
- Look legit
- Scams
Preferred solution: Full refund
User's recommendation: Do Not Buy Anything from Costco-OOFOS, they will Scam you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI think Costco is great!
I feel their products are quality and well made. I have never returned anything larger than clothing or gloves etc.
My large purchases were the kitchen appliance package and leather office chair, I was satisfied with both. Any of the other returns have been super easy put right back on my card don't need to worry about losing a receipt. If consumers have an issue my feeling would be it is because they are abusing it.
I watched somebody bring in a busted up couch which looked like kids have been jumping on it for 9 months. Shame on them.
User's recommendation: Don't be one of those customers who beat something up or break it and expect to get a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstallation
Costco would not install oven (installer feigned some problem) had to have it hired to be done by friend. Said he would do it for free unless we could get reimbursed.
There was no problem with installation for professional. Costco would not refund money because it was done for free and we were trying to get reimbursed retroactively. I told him I would get an invoice. Said what I was doing was fraud- told me the call was being recorded- about 15 times.
So- trying to get the installer paid was fraud? So- my revenge- I want to get the word out that anyone having to have oven installed that you bought at Costco- they will reimburse up to $200- so tell your installer to charge you that!!!
User's recommendation: Order from Home Depot or Lowe’s
Tracking number for replacement of product
This is the second microwave that I received as damage. The replacement come in damaged on the side.
They sent a UPS label to return. I have yet yo see a tracking number for the replacement.
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Verified Reviewer |
Lake In The Hills, Illinois
Cancelled My Membership Early To Punish Me Since I Can't Afford to Renew
I spoke with Heather from Costco's corporate offices @ 425-313-**** on Monday , Oct 7 @11:17am CST . At that time she promised to extend my membership until Jan 31 , 2025 - but she never did anything . It is still scheduled to expire Nov 30th.
In September, I responded in writing to my paper renewal notice . I wrote that as a senior I can no longer afford 65.00 annually. I wrote Sam's Club has a 20.00 senior membership. My membership wasn't scheduled to expire until NOV 30.
But Michael P who received my response thought it would be funny to CANCEL my membership OCT 1. I never said cancel it- my membership was paid up until NOV 30, 2024 and I fully intended to use it until it expired. I thought they might want to know why I wasn't renewing in hopes Costco might create a Senior Membership, but instead Michael P decided to punish me for not having enough money to afford this anymore. In his eyes I was insignificant because I'm now a senior citizen .
What a cruel thing to do. Unaware that Michael P had shut down my membership , I went shopping on Saturday Oct 5th. My card wouldn't work , the line was backing up behind me. People were staring .
I almost started crying in the store . It took 30 minutes to get my membership reactivated and all the while I got questions as though it were somehow my fault - like did you lose your card ? did it already expire ? etc ...
I guess my decision to go to Sam's Club is a good idea after all.
*Update - On Oct 7, at 11:17am CST I spoke with Heather from Costco's Corp Offices at phone number 425-313-***5. At that time she promised to extend my membership until end of January . She never did anything . Still set to expire Nov 30th.
So apparently Costco's answer to my legitimate concern is " don't let the door hit you on the way out . Yet another example of the Age Discrimination they practice at Costco.
**Final Update --On Oct 26th I cancelled my membership , received a cash refund for the annual fee and walked out .
P.
S. - The door didn't hit me and I will be spending that cash and more somewhere else for Christmas.
- Some nice exclusive items
- Age discrimination
Preferred solution: Apology
User's recommendation: Shop Somewhere Else
Sam's Club just gave me a membership for 20.00 annual fee & I'm not even a senior !
Replying to
Charlotte, North Carolina
TO THANK COSTCO FOR STANDING UP TO SUPPORT OUR COUNTRY
THANK YOU, COSTCO FOR STANDING UP TO SUPPORT OUR COUNTRY AND OUR DEMOCRACY
I HOPE YOU STAND STRONG
THANK YOU
User's recommendation: Save our country and our Businesses by supporting Costco
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Las Vegas, Nevada
Pedí una carretilla desde el día 8 de noviembre y todavía no tengo noticias de ella
Pues no me han mandado ningún mensaje de mi pedido, no sé cuándo llegará no tengo más que esa información
Monrovia, California
Costco us good to me ,have never retung anything bit seen and hear from many peoples the abused in returning merchandise happens in front of my eyes , so frustrated seen it ,kind of wonder why buying
People i know buying clothes they wearing to parties than returning to Costco , eating chips and drinking milk than go to Costco lines retuning all .
User's recommendation: Honesty
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Verified ReviewerComplaint
I was at the courtesy desk when I dropped my reusable Costco bag while searching for a card, when I got home I called the store asking if they found it, come in and look was the reply, I came in the next morning and the representative said they did not have it, without even looking, I was trying to explain myself but with my speech impediment I am often judged and that is not fair, I am very disappointed
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Verified ReviewerFast courteous, educated representative. Thank you so much for your help appreciate it.
I was calling about a scam on the Internet that uses the Costco label and, of course, it was a fraud, and the representative was able to tell me the difference between fraud and the original Costco website. I appreciated her fast, courteous, and educated information.
It took her less than 30 seconds to assure me it was definitely a scam. I appreciate you.
User's recommendation: Always call Costco first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Damage goods
Company fixed the issue and I have been provided with partial refund.
Delivery was terrible. Costco hired 3rd party, NPT to deliver.
NPR sent one guy to deliver when clearly 2 were needed to lift a sofa, so my husband and I had to help carry it into the house.
Plus the delivery guy from NPT was afraid to drive into our driveway, so my husband had to meet him on the road with our skidsteer to get the sofa to our house. On top of all that the sofa was packaged so poorly it was damaged during shipment.
User's recommendation: Make it a white glove delivery.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kursk, Central Federal District
Saber de mi paquete
Que no compre nada con ellos supuestamente que la aplicación costó donde compré fue un fraude y que no compré nada con ellos
Doblando, yo llegaré a la Real Academia de Bellas Artes. Mi paquete químico está en el gobierno regional.
Yo domicilio, ¿cuánto tarda en llegar? No puedo rastrear mi paquete.
Incógnita: que la página no me deja entrar. Gracias.
- Que entreguen mi paquete
- Ninguna
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Policy change
Costco Churchill Road - not good. Since the scanner has been installed for entry, it's hard to get in with the line up of people with large shopping trolleys.
The shopping trolleys are too big for me as I'm only 4ft 11inches. Then, when going through self-service checkout, I'm told I have to pick up an 11 kg cat food bag to scan. There's no help for the elderly as I'm close to 70. Policy, policy that's all I heard.
Policy change, go over to the other side, I was told. Why then do they have self-serve and no mobile scanner reader available? It's a laugh.
Poor management. I will not be renewing my membership when it runs out and I will not recommend Costco to anyone.
- Can be cheaper at times
- Not enough checkout opened too cluttered
Preferred solution: Nothing just kindness not yelled at about policy
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Verified ReviewerDiscontinued dog treats
I tried to find an E-mail address at Costco to send you this request to but it says you have no e-mail address for customer service but in my opinion you should since I did call and it did not help.
I was visiting in Ohio and got the Kirkland Jerky Treats chicken recipe in the blue bag Item number 163**** at the Avon, Ohio store. I live in Naples, Fl and our Costco does not carry them.
My daughter went back to the Avon, Ohio store today to buy some treats to bring when she visits this week and was told they do not carry them anymore or for the foreseeable future. Weird since when I called the corporate office they said they were a new item and would probably show up online soon. He gave me the Vendor number and I called there since he said they may know of a store closer to me that carries them. They told me to contact my local store manager to see if he could order them but I am sure those decisions are not made at a local level.
Can you tell me why a new item would be discontinued already? I have a very fussy dog and was shocked that she liked these. I tried other treats from Costco and she wont touch them. I would appreciate help to find these.
Are they really going to be online? If so I can order them no problem but so far they are not online as of today.
This is very disappointing. Please update me what is going on with the treats.
Sincerely,
Robin Wagar
User's recommendation: Costco was alway so good because of excellent customer service. Now you cannot reach them via e-mail and I already contacted them by phone and called the Vendor which did not help. Apparently this dog treat was popular so why did the discontinue it? No one can answer this even when you call. Not good! The cost of these treats was about $16.99.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuiero saber de mi paquete
Quiero saber cuándo llegará mi paquete porque ya no me deja ver la página donde viene me interesa saber si Hise buena compra x que en verdad lo nesesito
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You said your friend did it for free. Why claim a $75 loss?
He would have made $75 if Costco would have reimbursed him. Nice try Costco employee- don’t you think we all know companies pay trolls to make these types of comments about valid complaints?!
Ohhh
Costco employee? Sure Shortbus.
Costco doesn’t read posts on this site or care. This is a third party forum for thousands of businesses. Anyone can comment. As you browse this site, most complaints seem legit and help alert other consumers.
Those complaints have no comments. The ones that do, like yours, get called out when being disingenuous.
You won the loser lottery. Congratulations!
No one is trolling. No one works for Costco.