Costco
Reviews and Complaints
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Verified Reviewer |
Cleveland, Ohio
Store number 0625. On May 5th, I was at...
Store number 0625.
On May 5th, I was at the gas tank filling up my car. I threw a few things away while waiting.
After the pump kicked off, I threw something else away in another trash can. When I got in my car, I couldn't find my Citi Bank visa card. I looked everywhere in my car and then got out and proceeded to dig through the trash. [PERSON_NAME], one of the employees working at the pumps asked me what was wrong.
I told him I couldn't find my visa card, and I think I threw it away. I'm just not sure which can I threw it in. He had me pull my car out of line and park it in a regular spot so the pump line was opened. [PERSON_NAME] proceeded to look through the trash can.
He put on gloves and pulled the bag out. No card. He went to the other can and did the same. When we had just about given up, he saw the card in the bottom of the bag.
[PERSON_NAME] pulled it out and cleaned it off for me. I could not believe someone would go to that much work to help me.
He is truly an outstanding employee. I want everyone to know what a great person he is and a valuable employee.
- Employees
User's recommendation: Let the store know about exceptional employees like Ryan.
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Verified Reviewer |
Garden City, New York
Hi Team, I have placed an order for a...
- - Customer asks if delivery can detach the door, bring the fridge inside, and reattach the door and handles (Order #128805****).
Hi Team,
I have placed an order for a refrigerator. Order #128805****. Samsung 32 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Dual Auto Ice Maker Item 174****. My door is 30.5' wide. I found the item has a width of 29.5' when the door is removed.
So my question is, will your delivery team detach the door, deliver it inside my room, and assemble the door and handles back? Please confirm the same.
Regards,
Rashmi
User's recommendation: Give more details of delivery / assembly. Also need option for live chat. Its rediculous to send email and wait for reply in this fast paced age.
Pensacola, Florida
Not a happy customer.
- - At the Pensacola store we left with 2 receipts and no card, later getting the card from customer service, which left a poor first impression.
We recently went to the Pensacola, FL store. (Tuesday, 6/30/26) We joined about a month earlier and only left with 2 receipts, no card, no picture.
We were told, on Tuesday, to get in another line for the card.
Then we went inside to customer service where we eventually received our card. This left a very bad taste in our mouth and not a positive start to ever returning back to shop at Costco.
User's recommendation: Would not recommend a membership!
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Verified ReviewerHorrible experience today from worker and supervisor considering defamation lawsuit
The worker was disrespectful, yelled at us, then called the supervisor to back her up for shopping. There was a lack of professionalism; she talked to us as if we were doing something wrong, and the supervisor came with accusations.
- Good prices
- Lack of customer service
- Rude cashier
Preferred solution: Apology
User's recommendation: Don’t go to the Costco in beyonne New Jersey
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Verified Reviewer |
Port Clinton, Ohio
Tried to charge me a 30.00 fee for not using their citizenship credit card for a month!
Still not resolved!
Citi Bank charged me a $30.00 charge for not using the credit card. Don't get sucked in. [PERSON_NAME] and go to [PERSON_NAME]'s.
Preferred solution: I canceled my account and will never shop there again. They charged me a 30.00+fee for not using the citi credit card during the month. I plan to warn everyone
User's recommendation: Don't get a Costco citizen credit card. They charge you for not using it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToxic Food and Nutritional Supplements
- - Claims Costco sells salt, sugar, chemicals and mold-prone foods.
- - Filed complaints with iwaspoisoned.com; canceled membership, switched markets.
Costco basically sells 3 heath destroying things when it comes to food - Salt, Sugar and Chemicals not to mention mold especially on dried fruit, nuts, cheese and coffee. Im especially disgusted by the fact that they sell a non synthetic organic multi vitamin with the deceptive words organic maltodextrin on the label.
Buy ingredients not brands! Costco is nothing but a seductive contradiction attempting to disguise garbage for food not fit for consumption. Look up the Dangers of Organic Maltodextrin on the internet and decide for yourself how truly beneficial this supplement is considering the damage it does in return.
Ive not only had to return boxes of food over the years but have had to file complaints with iwaspoisoned.com for horrific amounts of mold on dried fruit and their mozzarella cheese for example. There is no longer any benefit to patronize this store, cancelled my membership and moved on to healthier markets that take public health safety seriously and dont treat their customers like the enemy because this company is definitely at war with its customers otherwise it would not scan their membership cars upon entry and stand over your head like a vulture when your check out to see if everyone BOUGHT/possesses their garbage membership card.
- Sell nothing but toxic products
User's recommendation: Cancel Costco - Buy Ingredients Not Brands
Concord, California
Renewed questions
The renewal was process in June , why did I get an email saying it would be taken out of my account in july
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Verified ReviewerCan’t get to a person to talk to about my membership! I have never been notified if I actually have an account and membership I have received nothing from Costco informing me about my membership or I
- - They took my money but left me unsure of membership.
- - Communication varied by customer, causing confusion and making the process unreliable.
They could certainly correspond in a different way to each customer! I certainly am not pleased or very happy with this process They received my money with no problem but left me in a bad situation not knowing if I actually had a membership or not. This really does not seem like a very reliable and informative way to handle their business NOT PLEASE AT ALL!!!
- Would be nice if i had my membership
- No communication or customer service representatives
Preferred solution: If I have a membership I would like for it to be activated and started with a date of now
User's recommendation: Be careful what you do with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Dear Costco Team, We are following up...
- - The POD sticker has an incorrect PO number; a corrected sticker with the accurate PO details is needed to proceed with payment.
Dear Costco Team,
We are writing regarding Delivery #*** (Load #***).
The POD sticker provided to our driver contains an incorrect PO number. To proceed with payment processing, we require a corrected POD sticker with the accurate PO details.
Kindly provide the revised sticker at your earliest convenience.
North Bergen, New Jersey
Question about upcoming delivery
- - Washer and dryer delivered on time.
- - Washer door reversed.
- - Dryer door reversal and installation are scheduled.
My washer and dryer were delivered on time. The doors were to be reversed on the washer and dryer.
The delivery team ([PERSON_NAME])were able to reverse the washer door. They will have to return to install the dryer.
I had to install a cut off valvre for the gas line. They will return on Wednesday to reverse the dryer door and install it.
Everyone has been very helpful in completing this job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Commack, New York
Out of stock.?
I have been using the *** make up removers for years I was told they r discontinued I am upset when u have a good item and u stop carrying it
- Stand behind their products
- Taking away items
Preferred solution: Bring back the Kirkland make up remover wipes wipes
Flower Mound, Texas
My order Keeps getting canceled
I have reordered this LED mask 3 times, and every time it gets cancelled. It's a gift, and I need it by May 20.
Preferred solution: I want the mask !
Phoenix, Arizona
A delivery that was resolved
I bought two appliances that were going to be delivered on different days. They got it sorted out and Im very happy with the outcome.
User's recommendation: I get appliances for certain reasons, good customer service, and install installers who know what they’re doing
Rishon Letsiyyon, Central District
I asked to cancel my subscription 5 years ago and they didn't reply to me.
- - Cancellation requested in 01/22; charges continued without authorization.
- - Retroactive cancellation from January 2022 and full refund of fees.
Subject: Refund Demand: Unauthorized Billing since 01/22
To Costco Management,
I officially requested to cancel my membership in 01/22. You ignored my request and have continued charging me without authorization ever since.
As a Reality Auditor, I have the documented proof of this cancellation request.
I demand:
Immediate retroactive cancellation effective from January 2022.
A full refund of all fees collected from that date to the present.
If this is not resolved within 7 business days, I will initiate a formal dispute through my credit card provider and escalate this to consumer protection authorities.
Regards,
Reality Auditor
I hope you have written confirmation/email FROM Costco confirming cancellation. As far as credit card disputes, you only have 60 days from the date of the statement the charge appears on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad chicken
I brought a roasted chicken today and when I cut into o it it was discussing, the whole inside was covered in some thing bright red.
your chicken wasnt bled out enough, the red is just dried and cooked blood. Still not something you want to eat. Should have taken it back.
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Thanks for this information! Also, I found out if you plan to close your membership with Costco and if you have an Everywhere Citi Card or vice versa will be closed also. Which you will take a hit to your credit score..