Costco
Reviews and Complaints
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Verified Reviewer |
San Antonio, Texas
Pedí un cargador de baterías y no me a llegado desde hace más de un mes
mi pedido no llega, de verdad lo necesito por favor, quédate callados no habla bien de ustedes! de verdad necesito él cargador, yo sigo confiando en Costco y no pueden fallar, hay o existe un problema diferente qué yo desconozco, hagan lo necesario para estar enterado por su atención gracias!
User's recommendation: estar más pendientes cuando hacen un pedido por línea a mí no me fue bien mí pedido no a llegado desde hace más de un mes
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Verified Reviewer |
Redmond, Washington
Kitchen Range hood installation not done
I bought a GE kitchen hood range, and during the time of purchase, installation was included, which is listed in the order details. Costco is not fulfilling what was promised at the time of purchase.
This has caused so many problems. Costco's customer service keeps saying installation is not included, which is incorrect because the order details listed that there would be a second appointment for installation and haul away.
User's recommendation: Be careful
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Verified Reviewer |
Kapolei, Hawaii
Satanic Workers
Costco in Palm Desert, CA, has the meanest people ever. A Hispanic worker with glasses named Rovantos is rude towards customers, and a white woman named Rose is extremely rude towards customers.
They are sent by Satan. A Hispanic guy in a black shirt and black cap is mocking customers.
- Membership went through but can not use it
- Membership policy
- Rude workers
Preferred solution: Other
User's recommendation: Do NOT go to Costco
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Verified Reviewer |
Brisbane, Queensland
Refund
Refund my membership
Accidentally joined America Costco on 7th August 2024
HAVE ONLY BEEN SENT EMAILS OF SHOPPING CANNOT USE FROM AUSTRALIA WITS USD CHARGES
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Verified Reviewer |
Pooler, Georgia
Sweet heat trail mix
I'm writing in reference to one of your products. SWEET HEAT TRAIL MIX.
Why do you have such a awesome product then STOP with it. I haved experienced this a few of your products. But this one hurts. It was out for sample one day I was in there i tried it and fell in love with it.
Went and bought another bag the next day.
The next time I went to get more there was none. Please bring this BACK.
- Great shopping
- Not keeping some great products
Preferred solution: Put it back in tge store. PLEASE
Ponte Vedra Beach, Florida
The representative was knowledgeable, personable, and professional, and easily resolved
I had a problem with my email address. I used my skill to remedy the issue without success.
The representative was able to transfer me to someone who could very easily help me. The specialist removed my old email address, replace it with a new one, and guided me to the right screen to make my purchase.
User's recommendation: You can count on Costco for great choices, . excellent pricing, and well trained staff
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Verified Reviewer
ALICE G
I went to Costco with my mother , i go to the register to check out & Alice g called me chunby & didnt apologize i am currently 30 weeks pregnant so of course i felt some type of way i told her it was rude and she still didnt apologize for that comment. I dont appreciate it as i am struggling with my mental state due to gaining weight i corporate could talk to her and inform her those comments should be kept to herself.
I got in line handed her my Costco card and she asked whos account it was under so i explained it was my moms and she seemed confused so i explained Im the second member on her account, i offered my ID to her and she still seemed a little confused but everything had matched up and i had just took the photo so I asked her why that if she believed that wasnt me and she said yes you look chubby which was really rude and i took offense to it, I explained how she was fat shaming & that was rude she was quiet so I also mentioned I was pregnant and she tried saying congratulations but I was already pissed since she didnt apologize.
Preferred solution: Apology
User's recommendation: If this was to ever occur again , speak to a manager do not let it slide I was just so caught off guard I completely didn’t think of it at the moment since it’s super hot in AZ & I was cramping due to being in my 3rd trimester
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Verified Reviewer
Calls cops and tells them you buy gold
I requested a refund for my membership, which is supposedly 100% guaranteed, but was denied this guarantee. The staff walked away from me after pressuring me to sign a form and called the police.
Costco then reported my purchases to the police, ensuring that it's now on a police report accessible to anyone. Melissa Osgood claimed to the cops that I was verbally abusing her at the Roseville Michigan store. However, the video recording does not show any verbal abuse. I was only trespassed for refusing to sign a form.
Melissa Osgood had me trespassed for this refusal. They also denied my tire warranty service after I got a screw in my tire. Omar Nezami, a guy who boasts about being able to afford a Mercedes thanks to his salary, offered me $200. It's interesting that they pay him so well but only offer me a small amount of compensation after using the cops against me.
I can't help but wonder if they told the police I was a Hispanic causing a disturbance in an attempt to get a quicker response.
It's strange to have 6 cops arrive so quickly. If you buy gold here, beware, as they reported to two government agencies that I did.
- Tells what you buy accusations of verbally abusing women no refunds
Preferred solution: They offered $200 so they know they were wrong
User's recommendation: They disclose what you buy to the government
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Bug in food
I bought the Diane peaches and 1 jar has a bug in it. This was bought in Kingston Ontario Canada. I would like to know what can be done about it as the store is 1 1/2 hours away from where I live.
Clarion, Pennsylvania
Refund if $300 for sofa order #114069****
Cannot get refund until sofa is delivered. This was my second phone call. I was told I would get a confirmation email
From my first call but i never did.
User's recommendation: Follow-up immediately
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Verified Reviewer |
Staten Island, New York
Price discrepancy
No o e answered the phone. I purchased the sneaky aired.
The circular has it for 99.99 I paid 109.
I would like to know why. It was purchased via Instacart.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam website, it’s an indian
I lost 2920 on him, they have a false track number, I went to the police
They have fake invoices with signature of the manager but to name of it. Please dont
Preferred solution: Full refund
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Verified Reviewer |
Naperville, Illinois
Poor product packaging
We recently purchased 6.6 lbs of center cut pork chops what we got was 3.2 lbs the rest was excessive fat and unediable meat. They packaged it so none of the really bad pork was face up.
I've been a member for over 30 years 21 with current membership. started at the kirkland store never had this happen b
- Normally a great value with excellent return policy
- Sometimes they make mistakes
Preferred solution: Apology
User's recommendation: do not trust the packaging.
I also have bought ox tail meat at Costco and it has so much fat. By the time I remove all the fat I end up losing at least 2 lbs on fat.
Imperial Beach, California
She was soooo nice.
Customer Service representative, Dawn (I think) was kind, patient, & understanding. I was a bit irate thinking my order was delivered to another house.
She answered all questions kindly & patiently & mentioned mailbox. She then waited til I checked & thats where order was.
I thanked her, but she was still patient & kind. The world needs more people like her.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Philadelphia, Pennsylvania
About an online order
I still haven't received the item that I thought I purchased online with the Costco logo. I think there should be a change made to how to order online without being defrauded of my money.
I am very disappointed that I have lost money and no one has given me a solution as to how to recouped my funds. Your website looked legit that's why I thought I was making a purchase as such.
User's recommendation: Put more security measures in place so that people as myself will not be defrauded.
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Sadly…if not enough people buy, a new product after demo day won’t get shelf space.