Woodbridge, New Jersey
Not resolved
1 comment

This is the second year in a row that I received a costco cash card that's going to cost me $100 in aggravation. Once again, I can't get the card activated because the last four digits of my phone number don't match the card.

I tried my current phone number, my old phone number, my cell number, my work number and my 80 year old fathers phone number - of course my 80+ year old father insists he gave them the correct phone number but Costco disagrees. Last year it took 5 phone calls and three weeks to get it activated. Anyone else think this is just a scam to keep money on Costco's part?

I would never, ever give this to someone as a gift. This is a horrible system.

Product or Service Mentioned: Costco Gift Card.

Reason of review: Order processing issue.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

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Why don't you just stop by the membership counter while you are there shopping and check which number they have in the system? Doesn't make much sense to call 5 times when you can deal with people face to face and get help from a supervisor if they can't resolve it.

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