On 17th December 2013, I purchased groceries from your store in Brossard that costs 448.47 CAD.
However during the payment process, there was a problem with your electronic payment machine, and the first transaction was cancelled, and I have to swipe my card again.
When I checked my American express card I realized that 448.47 was charged twice to me. Accordingly I raised the concern with American express. American express took that money in suspense account and I was hoping for the refund. But refund was cancelled because Costco sent them sealed envelope with grocery list with cost for 448.47.
I agree I did shopping for the value of 448.47 but you charged me 896.94.
I want my 448.47 CAD from Costco.
You have technology to see that one of the transaction were cancelled, you have the cameras in your store to verify the same.
I did sign for one bill not two, if Costco can provide me with two signed copies for that transaction than I will agree to it. But that can’t happen because one of the transaction was cancelled that I did not sign and other that went through that only I signed.
Please help me.
Monetary Loss: $448.