This is an unfavorable review, converted to a very positive review of Costco Concierge service. I buy all of my products from Costco because they guarantee that I will be satisfied.
My recent 2 month experience left me on the edge of quitting my membership. They made 2 mistakes. First they told me to send my computer to the manufacturer for repair when it was under the extended Costco warrantee. So I had the computer returned to me and sent it to Costco for repair.
No hardware was repaired and they installed the wrong operating system on the computer. I was told I needed to upgrade the operating system. They could do nothing further. In the end, Costco made the right decision and made me a very happy customer.
Sometimes mistakes are made, but in the long run, you cannot go wrong with buying any product from Costco, especially electronics. The Concierge service is usually very good.
Product or Service Mentioned: Costco Claim.
Reason of review: Good customer service.
Costco Pros: Costco guarantee.
Costco Cons: Blindly follow company policies.