They just try to wear you down until maybe you give up. My computer monitor is not working correctly.
After 6 calls to them (average calls lasted 40 minutes, the last call lasted more then one hour). I must say the people answering the calls and their managers do not have the qualification to help ( I got a master degree in computer science, so I know). They are very good at giving you run around until you give up. In short Costco Concierge Services is a scam Costco came up with to fool the customers to buy from them.
Please help to spread the facts. I am a Costco customer since 1989, it is sad to see this!!!!
Product or Service Mentioned: Costco Technical Support.
Reason of review: Warranty issue.
Monetary Loss: $350.