Product: Costco Credit Card Clear all filters (17 of 17 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Costco in Sydney, New South Wales - A game on the web and they told me I will get a $200 gift card and haven't received it yet

4.0
Details
after I play the game and finish the one deal they told me to complete an insurance thing in a credit review and I still haven't
View full review
Review
#1541818 Review #1541818 is a subjective opinion of poster.
Product
Costco Credit Card
MEMBERSHIP ID NUMBER: 111887954761 WAHAKEN VANOYAN (559)885-3910 EMAIL wv007@comcast.net THE WORST CREDIT CARD CO. COSTCO CITI VISA CREDIT CARD. AFTER NUMEROUS TRIALS TO RESOLVE MY ISSUE WITH COSTCO VISA CREDIT CARD I FINALLY END UP CLOSING MY ACCOUNT. HERE IS WHY: A:...
View full review
2 comments
Anonymous
#1757966

The customer service is poor. I have had them for four years and after asking for a new card, it was not able to be activated or used.

All payments were made ontime by me. The hair trigger fraud detection locked my card and even after being told it was unlocked, it could not be used.

View more comments
Review
#1438592 Review #1438592 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
Bad quality
1.0
Details
So I've been a Costco customer for ten years. Been what three years since they switched from American Express to Citibank? Well I pay my balance off in full every month. Did the same last month $2000.21. They posted my payment on September 28th. Payment was due on the...
View full review
1 comment
Anonymous
#1581036

Complain to Citibank, Not Costco.

Review
#1382245 Review #1382245 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund
1.9
Details
I started a week ago to try to get a PIN number for my Costco Visa credit card for use overseas. The upshot is that that is not enough advance planning to get it. I have had the Costco card for several years and never needed a PIN in the past, but travel writers...
View full review
1 comment
Anonymous
#1672044

I have the same problem as this gentleman. I called the phone number on the reverse side of my CITI Costco visa card to get a 4 digit pin number that I need in order to use it in an ATM machine in Greece.

I am leaving in 5 days from my home in Ohio & I doubt that I will receive it in the mail on time.

This has caused me undue stress & I had to scramble to figure out another way to get Euros overseas. I won't be using my CITI card then for restaurants or anything else as I will leave it at home.

Review
#1264373 Review #1264373 is a subjective opinion of poster.
Product
Costco Credit Card
Pros
  • Cash back using citi costco visa card
Cons
  • No pin number for my citi costco visa card before my departure
  • No viable pin number before my international departure
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
What does that have to do with the Costco rewards? It's just a way for Citi to rip you off. So all last year, I made it a point to use my Citi card before my other cards so I could build up rewards was for nothing. A big fat zero. I called customer service and was...
View full review
1 comment
Anonymous
#1434192

You are out of luck. Your timing was off.

Review
#1191366 Review #1191366 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
CIti Bank issue
We love Costco, we have been a Costco member for many years and we have access to Sams and BJ's so please don't make us have to take our business to them. We are very disappointed with the new credit card. We used to be able to see the individual items purchased and...
View full review
1 comment
Anonymous
#1431852

The Citicards website does have a better printout, but similar to the AMEX one. If this is not acceptable, move on to Sams.

Review
#1187004 Review #1187004 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
New credit card
Preferred solution
Let the company propose a solution
CitiBank tries to suck you in with an extra 1% here or there but their card is a horrible product. I now only use it to buy at Costco and the supermarket and for absolutely NOTHING else. If I didn't shop at Costco and buy gas I would never use this card again. But I...
View full review
1 comment
Anonymous
#1428545

i agree

Review
#1087793 Review #1087793 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
CitiBank Visa
4.2
Details

Update by user Apr 15, 2017

Actually had to get a government agency involved. AmEx was really responsive once a complaint was filed.

Original review posted by user Apr 02, 2017

For years Costco has provided excellent customer service and products for myself and family. Its so surprising their lack of concern now. I never liked American Express, but after Costco representatives talked me into getting them I opened three accounts with AMEX...
View full review
1 comment
Anonymous
#1316206

how is this costco's fault that you closed your credit line? the reason why they did was because amex wanted to charge more interest rates and went to citi because it was less interest with more rewards.

And costco doesnt change cards that often.

amex was with us since the 80's. this is more of an issue with amex not costco

Resolved
Review
#1028986 Review #1028986 is a subjective opinion of poster.
Product
Costco Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I canceled my Costco executive membership ($110 annual fee) during my renewal month. However, the $110 was still charged to my credit card. Three months later I am still trying to get this resolved. My Costco card is no longer valid, but they will not refund the...
View full review
2 comments
Anonymous
#1016655

Strange, I have found the opposite to be true. Tires, batteries, and electronics are examples of best from Costco. Read Consumer Reports.

View more comments
Review
#672892 Review #672892 is a subjective opinion of poster.
Product
Costco Credit Card
Pros
  • Hot dogs and pizza
Reason of review
Problems with payment

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

Costco Reviews

  1. 144 reviews
  2. 79 reviews
  3. 113 reviews
  4. 96 reviews
  5. 53 reviews
Costco reviews
I have never seen such horrible customer service than at Costco. Most companies are all about keeping customers happy. Costco seems to have a different policy. I have read several reviews & they all seem to revolve around the same thing. Rude customer service....
View full review
5 comments
Anonymous
#978269

If you read what you signed up for, Costco does not take payment from non-members in general, especially credit cards. When you sign up for a credit card, you realize credit cards are non-transferable, the same way a Costco membership works.

So no, you may not use someone's Costco card, and then try to use your own credit card. See point 3.

View more comments
Review
#599996 Review #599996 is a subjective opinion of poster.
Product
Costco Credit Card
Cons
  • Cashier
  • Horrible customer service
  • Cold service clerks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution