Product: Costco Customer Care Clear all filters (145 of 145 reviews match)
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I went to Costco with my family to buy general groceries. Since I was with my toddler... she saw an almond ice cream bar demo and wanted to try it that she was selling. I stood in the cue to take one. And I asked her if I may take it. She hit my hand and said it’s not...
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3 comments
Anonymous
#1637641

The demo person was out of line in slapping your hand. However, I am sure the demo person was reprimanded the event manager.

Please note the demo personnel do NOT work for COSTCO, but do work for a Demo Company and complaints are referred to the event manager in charge of the demo people.

It is unfortunate that you found the situation so traumatizing that you were in shock and lost sleep over the incident. Rest assured the incident was reported to the proper person by the Costco employee.

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Review
#1369578 Review #1369578 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Was visiting Costco store in northwest suburbs of Chicago. A male demo person was by the pumpkins yelling very loudly, trying to promote the pumpkins. He was yelling so loud, that you were able to hear this individual all over the store, as well as, in the privacy of...
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3 comments
Anonymous
#1569209

" Costco management needs to be aware" Then tell them and not a message board the company probably won't see. OR Are you one their frequent flyers that show up with nothing but banal and lame complaints?

Who spends that much time in there that a pumpkin barker has that affect on them? Please stay at home and keep your misery to yourself.

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Review
#1364542 Review #1364542 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.7
Details
We are in your elite customer list Costco. On our way out the door my husband noticed a kid outfit was damaged. He is told to get in a 20min line to return it. While I wait in this return line he thinks he can grab the new item runs to get it. No you have to go to...
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1 comment
Anonymous
#1566844

Some years ago, I visited the Costco in Redmond, Washington (home of Microsoft) and many of the customers were "elite". Next door to God.

Sounds like you.

If you don't like it, stay away. You will not be missed.

Review
#1363278 Review #1363278 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue
1.0
Details
stop by Costco in morrow Ga to open member ship. customer service at customer service desk talk to me out for 15 minutes to enroll for $120 membership. I say no and choose a standard membership which is $60. he turned mad and said: there are no more form and no more...
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3 comments
Anonymous
#1568601

Wow....calm down crazy! So one employee was obviously rude and pushy and trying to make a larger sale...then another employee says that they do have a form.

If this is correct, then words like dictatorship are a bit much.

I hate to see what happens to you when you have to leave unicorn and puppy land. ;)

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Review
#1358534 Review #1358534 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Poor train and poor knowlege of customer service
  • Very upset
Reason of review
Poor customer service

Costco - Nil customer service

Wanted to PURCHASE a certain product from costco. Called visalia in california, not helpful, called customer service, no help, not even the several stores i called in Texas were helpful. They are not willing to break protocol and say yes to guests. 20 year member, very unfortunate. Very, very, very unhappy
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Review
#1358028 Review #1358028 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Shopping at Costco

2.2
Details
I've never actually shopped at Costco alone before but that is super unfair and I agree with you that Costcos employees should treat all of their paying customers the same no matter what age you are you have to get groceries and you couldn't because the employee said that you can't buy groceries because you aren't 18 yet that's ridiculous
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Review
#1352107 Review #1352107 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Somehow Costco realized it and send me another email with the same offer and I completed the order # 722591785 and I had to cancel it because it's an overpriced item. One advice to Costco is pl don't put these kind of people in key position that can ruin your...
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Review
#1350055 Review #1350055 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.2
Details
It was in costco tucson the address is: 1650 E Tucson Marketplace Blvd, Tucson, Arizona 85713, I went with the intention of buying some furniture and the food for the week, I was inside the store when this woman, of name Cindy, approached me, and she told me: "I need...
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1 comment
Anonymous
#1547592

So did you Speak to the store manager about that during the time you were at Costco?

Review
#1339593 Review #1339593 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Costco - Long lines!

3.0
Details
Long lines and long waits. I went back to Sam’s Club because they have scan and go. Much easier. No checkout. I will return to Costco when they have this feature. BTW, my membership was $45.00 with a $20.00 gift card versus Costco at I believe $75.
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Review
#1326444 Review #1326444 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.0
Details
I was walking inside Costco a I saw a white girl talking with a friend and didn't asking anyone for membership cards,but as soon as me and my Dad came in she asked us for one!!! {{Redacted}} I didn't pay attention but she send someone to follow us!!! Does this...
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7 comments
Anonymous
#1542333

I think they asked for your card because they knew you had poor grammar.

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Review
#1323684 Review #1323684 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service