Product: Costco Customer Care Clear all filters (145 of 145 reviews match)
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Purchased a Lilly Pad and after 1 month it started to tear on the corner when rolling it up to store it after the weekend at the lake. I called Costco and explained the situation on 6/12/2018. I spoke to Solomon and he stated that there was nothing he could do and that...
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Review
#1319199 Review #1319199 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
1.0
Details
Monday July 23, 2018 Apex NC Costco I went through the store, did my shopping, got to the check outs, putting items up on the belt, then the girl helping cashier at the register told me to leave the last items in the cart. One item sat in the seat and the other was...
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Review
#1315798 Review #1315798 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • I had liked
Cons
  • Incompetent and disrespectful staff
Reason of review
Poor customer service
1.4
Details
Do not order appliances or large items from Costco. They claim to stand behind their products, they offer a "concierge" telephone line to take care of members. We have had an LG refrigerator from Costco that is under warranty, but has not worked for 49 days and...
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3 comments
Devonne
#1580654

Wow, this sounds like the worst customer experience ever! I am especially troubled by the lack of response by people representing LG.

I know that when you buy an expensive refrigerator, you expect it to last. You definitely do not expect to be without a refrigerator for so long. This is indeed troubling and I would like to help.

Please click on the link below so I can gather more information about your case. ^DW https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_84833E741744D7A041EF826BD21B849B&agent=4523245

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Review
#1308318 Review #1308318 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Service
4.1
Details

Update by user Jul 06, 2018

This supervisor need to learn what supervisor means. I dont know why she became a supervisor..

because she is hardworker? Tomorrow i will get her name.

Original review posted by user Jul 06, 2018

Its july 04,2018 we went to costco to change our tire for our Van. It will takes 2 hours they said to finish. So, me and my husband went to dollarama to buy something. And went back to Costco.. The lady in front of the costco store said the we cannot bring the...
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3 comments
Anonymous
#1519543

No the OP wishes to punish other for her own inability to keep track of her purchases. Sweety get over it.

It happens. You want to punish the employees because YOU FORGOT YOUR BAG!!! Since they give you no bag check ticket they can only go by what they can remember. So someone could have walked up and taken your bag claiming it was theirs.

Which is why you would get a DIFFERENT bag. A mix up of the bags.

But don’t let a little thing like common sense responsibility and logic get in your way to PUNISH innocent people for YOUR failing memory. Punishing them won’t allow you to remember any better so the ONLY reason you can be doing it is you’re a spiteful twit with the very loose morals of a truck stop lot lizard.

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Review
#1296689 Review #1296689 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Costco is insulting the customers by expecting them to wait for a employee to "check" the receipt. Profiling all customers as shoplifters is inexcusable. I just stood in line to purchase my goods and now I need to stand in another to "Prove" I just purchased the same...
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53 comments
Anonymous
#1664292

The facts don’t lie, the average warehouse employees checking receipts find about 30-50 items daily missed by cashiers, or items double charged. Very insulting protecting their point of sale...

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Review
#1293597 Review #1293597 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
3.4
Details
Purchased an Order for 4 tires from Costco. They told me it would be 2-3 days before they arrive. To call so I did they axles as if it was a bother. I just spent $$$ for tires and trying to plan a day to take my car in for tires. Call 5 times before I received a green...
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1 comment
Anonymous
#1490523

Axles? What did your axles have to do with tires? Costco doesn’t do auto repairs (but they do do tires)

Review
#1267829 Review #1267829 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.0
Details
Went into the 88th street Costco in Kansas City on Monday, May 7th, 2018 to use my week old membership. As I walked in the entry door three Costco women were huddled and chit chatting. As I walked in with my service dog one of the three (Sarah) came to me and said " I...
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3 comments
Anonymous
#1482895

I think this refund issue is resolved after hours upon hours of speaking to various people in the vast Costco maze of bureaucracy. What a nightmare!!!!I will never get involved with Costco again in what little time I have left on this earth....

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Review
#1257264 Review #1257264 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
I have reviewed several of the complaints and the thing that jumped out at me was comments by "anonymous" constantly defending Costco. Hmmm sounds like a Costco plant to me. I have generally had good experiences with Costco but there have been exceptions, especially at...
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2 comments
Anonymous
#1482761

I am not a Costco plant, but have been a Member since the early 1990's and have been to over one hundred locations, including both of those you mentioned. I have never had a problem, but see nasty "customers" all the time.

A bad attitude is a sure way to get what you want. NOT

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Review
#1256563 Review #1256563 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
After being treated like a criminal and being humiliated in front of the rest of the customers in the store, I thanked them and walked out. This is the worst shopping experience I have ever had. I will be uploading the video to social media so that the rest of the world can see how Costco...
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7 comments
Anonymous
#1570258

I shopped at Costco today at New Rochelle ny location and was treated like a criminal because a candy bag was open and I took one from the bag, a tall heavy set black male was following me , he came to the register when I was checking out and made me paid for the entire package, what a shame on Costco.

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Review
#1244618 Review #1244618 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Smug employees who profile customers
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
You guys have no hearts. No one here knows their sons situstion and to assume anything more than what was stated is absurd. I know for me personally I have an EBT card but I also only work part time because of my disability and symptoms I suffer from multiple...
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1 comment
Anonymous
#1471251

Not sure what this has to do with Costco.

Review
#1239710 Review #1239710 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service