Product: Costco Customer Care Clear all filters (0 of 97 reviews match)
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Do not order appliances or large items from Costco. They claim to stand behind their products, they offer a "concierge" telephone line to take care of members. We have had an LG refrigerator from Costco that is under warranty, but has not worked for 49 days and...
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Anonymous
RP

Almost identical experience but with mattresses. Surprised at the exceptionally poor service from COSTCO.

Anonymous
Anonymous

Almost identical experience but with mattresses

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1.4
Product
Costco Customer Care
I didn't like
  • Service
#1308318
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Went into the 88th street Costco in Kansas City on Monday, May 7th, 2018 to use my week old membership. As I walked in the entry door three Costco women were huddled and chit chatting. As I walked in with my service dog one of the three (Sarah) came to me and said " I...
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Anonymous
Frederick Smith

I think this refund issue is resolved after hours upon hours of speaking to various people in the vast Costco maze of bureaucracy. What a nightmare!!!!I will never get involve...

Anonymous
Frederick Smith

Gee, h. Kitchener, you have made over 2400 comments on this site regarding complaints of various companies or establishments. I'm 72 years old and this is the first complaint ...

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1.0
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Costco Customer Care
#1257264
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I have reviewed several of the complaints and the thing that jumped out at me was comments by "anonymous" constantly defending Costco. Hmmm sounds like a Costco plant to me. I have generally had good experiences with Costco but there have been exceptions, especially at...
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Anonymous
Anonymous

I am not a Costco plant, but have been a Member since the early 1990's and have been to over one hundred locations, including both of those you mentioned. I have never had a p...

Anonymous
Durpa

Once again an American citizen refuses to use their brain. It DEFAULTS to anonymous when you don’t put in a name. Is it so hard to believe that other have positive experiences...

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Costco Customer Care
#1256563
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After being treated like a criminal and being humiliated in front of the rest of the customers in the store, I thanked them and walked out. This is the worst shopping experience I have ever had. I will be uploading the video to social media so that the rest of the world can see how Costco...
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Anonymous
Bob

I get the same treatment every time. They wouldn't even let me in the building today to get a new card because mine had expired.

Anonymous
Bob

Happens to me every time I go there. My card expired so I went to Costco to get a new one and they wouldn't even let me in the building.

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Waterbury, Connecticut
Product
Costco Customer Care
I didn't like
  • Smug employees who profile customers
#1244618
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You guys have no hearts. No one here knows their sons situstion and to assume anything more than what was stated is absurd. I know for me personally I have an EBT card but I also only work part time because of my disability and symptoms I suffer from multiple...
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Anonymous
Anonymous

Not sure what this has to do with Costco.

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Costco Customer Care
#1239710
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When to Costco for the first time in NYC. I didn't know that you could not even take a look at the place without a membership. We asked the person at the customer service and she said to us if you are not a member you can not even come in, and she point to the exit and...
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4.0
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Costco Customer Care
#1219954
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I am appalled by Costco's aggressive upselling of memberships. Today I went into the Ajax Canada store with my wife and daughter to renew our membership using the 2% we earned last year. I explained I wanted to go with the regular membership this time, then I felt I...
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Anonymous
Anonymous

Make sure that you never go to a timeshare presentation or allow a Kirby seller in your house.

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2.8
Ajax, Ontario
Product
Costco Customer Care
#1215391
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I wanted to complain to COSTCO. Had to asked numerous times for the complaint line for Costco Headquarters. She finally said she didn't have that info. So I took 2 seconds to google it and send her the link. That team is a joke and needs serious training in active...
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2.7
Product
Costco Customer Care
I didn't like
  • Costco dot com rebate program
  • Multiple submissions to collect 400 rebate
#1209850
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I hated it, you expect them to have experience and help you through actually solving your problem or the issue but apparently even you know more.They make you do procedures that don't work and then try convincing you that the applications Samsung includes should not be...
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5.0
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Costco Customer Care
#1208966
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Top Rated Products in Customer Care Category

Costco Products and Services

All Costco Products

And the receipt and bag checking: yes they have a "right." But it is also deeply insulting to the customers Costco owes its business too. And those customers have a "right" to be offended. Ultimately my blood pressure will thank me for avoiding this ridiculous place....
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Anonymous
Anonymous

Correct, it is my favorite, by far. Rebate over $1200 last year.

Anonymous
C marshall 7

Not anonymous

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2.5
La Mesa, California
Product
Costco Customer Care
I liked
  • Products
I didn't like
  • Loathed consistently appalling shopping customer servicd
#1207668
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