Product: Costco Customer Care Clear all filters (92 of 92 reviews match)
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When to Costco for the first time in NYC. I didn't know that you could not even take a look at the place without a membership. We asked the person at the customer service and she said to us if you are not a member you can not even come in, and she point to the exit and...
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4.0
Product
Costco Customer Care
#1219954
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I am appalled by Costco's aggressive upselling of memberships. Today I went into the Ajax Canada store with my wife and daughter to renew our membership using the 2% we earned last year. I explained I wanted to go with the regular membership this time, then I felt I...
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Anonymous
Anonymous

Make sure that you never go to a timeshare presentation or allow a Kirby seller in your house.

2.8
Product
Costco Customer Care
#1215391
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I wanted to complain to COSTCO. Had to asked numerous times for the complaint line for Costco Headquarters. She finally said she didn't have that info. So I took 2 seconds to google it and send her the link. That team is a joke and needs serious training in active...
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2.7
Product
Costco Customer Care
I didn't like
  • Costco dot com rebate program
  • Multiple submissions to collect 400 rebate
#1209850
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I hated it, you expect them to have experience and help you through actually solving your problem or the issue but apparently even you know more.They make you do procedures that don't work and then try convincing you that the applications Samsung includes should not be...
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5.0
Product
Costco Customer Care
#1208966
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And the receipt and bag checking: yes they have a "right." But it is also deeply insulting to the customers Costco owes its business too. And those customers have a "right" to be offended. Ultimately my blood pressure will thank me for avoiding this ridiculous place....
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Anonymous
Anonymous

Correct, it is my favorite, by far. Rebate over $1200 last year.

Anonymous
C marshall 7

Not anonymous

2.5
Product
Costco Customer Care
I liked
  • Products
I didn't like
  • Loathed consistently appalling shopping customer servicd
#1207668
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I was trying to stop the situation from getting worse the whole time, but now that I'm out of Costco I am VERY upset about how we were treated at the store. I really hope that this employee isn't doing the same thing to elderly customers! My boyfriend has bad knees...
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Anonymous
MikeD

Why am I getting the feeling you’re the kind of people that just stand there, waiting for somebody else to come along and unload your cart for you, and that your boyfriend was...

Anonymous
Anonymous

That's pretty much how they treated me, not to mention my frail elderly mother. Except much more smug and sarcastic. Why does anyone give them business?

East Wenatchee, Washington
Product
Costco Customer Care
#1206842
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Costco Flea Market

I swear ever since Costco allowed EBT it is like a flea Market. Costco is the new Wal Mart. The people I see shop there now are rude and let there kids go crazy like at an amusement park. I hate going there now. Costco please cancel EBT and clean up the store.
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
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Product
Costco Customer Care
#1203628
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Costco - Returns
I returned a couple items on 3/2, had original receipt and paid for those items with my debit card.While returning customer rep told me I can't use my pin number for return because "it's not working this way". I said i want my money on my account immediately,...
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Product
Costco Customer Care
#1203307
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Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Today February 11th, 2018 was the most humiliating day for me at Costco Royal Palm Beach Store in Florida. At approximately 12N, I visited your store to return 2 pants for better sizes and also to do my weekly shopping. I have been an executive member for years and...
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Anonymous
Some ideas

Couldn't you just have pulled up your Costco card and shown them when the jacket was previously purchased? It is their job to look for theft, even though I am sure theft was ...

Anonymous
JS

Good grief! Like if you were stealing you wouldn't leave the label on..shame on them! They need to be trained how to handle situations wo offending customers.

4.1
Product
Costco Customer Care
I liked
  • Products
  • Wasting time and gas
I didn't like
  • Costco service
  • Unprofessional customer service at exit
#1187876
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Upon entering Costco Maui today the Costco employee who checks cards rudely stated to my two teens 13 and 16( who were wearing very small backpacks) that their backpacks would be searched when we were finished shopping. This was very upsetting to my teens. She had no...
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Product
Costco Customer Care
#1177165
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