Costco Customer Care Reviews and Complaints
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When to Costco for the first time in NYC. I didn't know that you could not even take a look at the place without a membership. We asked the person at the customer service and she said to us if you are not a member you can not even come in, and she point to the exit and...
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Costco Customer Care
I am appalled by Costco's aggressive upselling of memberships. Today I went into the Ajax Canada store with my wife and daughter to renew our membership using the 2% we earned last year. I explained I wanted to go with the regular membership this time, then I felt I...
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I wanted to complain to COSTCO. Had to asked numerous times for the complaint line for Costco Headquarters. She finally said she didn't have that info. So I took 2 seconds to google it and send her the link. That team is a joke and needs serious training in active...
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Costco Customer Care
I didn't like
- Costco dot com rebate program
- Multiple submissions to collect 400 rebate
I hated it, you expect them to have experience and help you through actually solving your problem or the issue but apparently even you know more.They make you do procedures that don't work and then try convincing you that the applications Samsung includes should not be...
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Costco Customer Care
And the receipt and bag checking: yes they have a "right." But it is also deeply insulting to the customers Costco owes its business too. And those customers have a "right" to be offended. Ultimately my blood pressure will thank me for avoiding this ridiculous place....
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Anonymous
Correct, it is my favorite, by far. Rebate over $1200 last year.
C marshall 7
Not anonymous
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Costco Customer Care
I liked
- Products
I didn't like
- Loathed consistently appalling shopping customer servicd
I was trying to stop the situation from getting worse the whole time, but now that I'm out of Costco I am VERY upset about how we were treated at the store. I really hope that this employee isn't doing the same thing to elderly customers! My boyfriend has bad knees...
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MikeD
Why am I getting the feeling you’re the kind of people that just stand there, waiting for somebody else to come along and unload your cart for you, and that your boyfriend was...
Anonymous
That's pretty much how they treated me, not to mention my frail elderly mother. Except much more smug and sarcastic. Why does anyone give them business?
East Wenatchee, Washington
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Costco Customer Care
Costco Flea Market
I swear ever since Costco allowed EBT it is like a flea Market. Costco is the new Wal Mart. The people I see shop there now are rude and let there kids go crazy like at an amusement park. I hate going there now. Costco please cancel EBT and clean up the store.
I returned a couple items on 3/2, had original receipt and paid for those items with my debit card.While returning customer rep told me I can't use my pin number for return because "it's not working this way". I said i want my money on my account immediately,...
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Costco Customer Care
Today February 11th, 2018 was the most humiliating day for me at Costco Royal Palm Beach Store in Florida. At approximately 12N, I visited your store to return 2 pants for better sizes and also to do my weekly shopping. I have been an executive member for years and...
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Some ideas
Couldn't you just have pulled up your Costco card and shown them when the jacket was previously purchased? It is their job to look for theft, even though I am sure theft was ...
JS
Good grief! Like if you were stealing you wouldn't leave the label on..shame on them! They need to be trained how to handle situations wo offending customers.
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Costco Customer Care
I liked
- Products
- Wasting time and gas
I didn't like
- Costco service
- Unprofessional customer service at exit
Upon entering Costco Maui today the Costco employee who checks cards rudely stated to my two teens 13 and 16( who were wearing very small backpacks) that their backpacks would be searched when we were finished shopping. This was very upsetting to my teens. She had no...
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Costco Customer Care
Make sure that you never go to a timeshare presentation or allow a Kirby seller in your house.