Product: Costco Customer Care Clear all filters (145 of 145 reviews match)
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Costco in Las Vegas, Nevada - Groceries

3.6
Details
I go to this store every 2 weeks or maybe less, whenever it's necessary. I have been their client for more than 2 years and I could say I haven't experienced any problems at the moment. I just go and buy whatever we need at home.
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Review
#1723334 Review #1723334 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Fair pricing
Tags
  • Costco Products

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Costco - Find another store

1.8
Details
The costco store at Hayden in Scottsdale had Donald Trump Jr. today. The mission/vision statements of this organization say they want to be neutral free of politics. I called both the national headquarters and Scottsdale and was treated with little respect. They totally blew off the complaint.
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Review
#1705483 Review #1705483 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Poor Cutomer Service In Costco
1.0
Details
Yesterday, 10/12/19, after I entered Costco with our 6 week old infant in car seat placed in a cart, I pulled the cart off to the side when a cart attendant named Branden/Brandon (not sure which) was pushing a line carts almost hitting my cart with my baby in it just...
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5 comments
Sandra C
#1773454

She's the only one that ever had a baby. Get on your knees and now down to her.

Get over yourself lafy.

The only one who thinks your kid is special is you. The World is not going to revolve around you or your funky looking kid.

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Review
#1678736 Review #1678736 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
Cons
  • Poor customer service
  • Rudeness
  • Disrespectful
Reason of review
Poor customer service
Preferred solution
Hire respectful workers

Costco in Romeoville, Illinois - Shame on you

2.6
Details
“I demand that CEO Jelinek apologize for taking advantage of forced labor in concentration camps to manufacture baby clothes for Costco. He needs to consult Uighur Americans about future imports from the region and should offer to fund the Uighur Human Rights Project to make amends for this offense.”
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1 comment
Anonymous
#1766442

Sorry, but he doesn't give a flying F. Profits come before anything else.

Money makes the world go 'round. Costco couldn't be competitive if they people a decent wage to make the baby clothes.

Review
#1675211 Review #1675211 is a subjective opinion of poster.
Service
Costco Customer Care
1.0
Details
I recently need to buy something from Costco to prepare for my travel home. Since I am not a Costco member, I asked my friend to help me buy the items. After reconsideration, I decide to return part of the items. My friend is pretty busy during the weekdays, so I grab...
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2 comments
Anonymous
#1757740

It sounds like you are from a different country. Some individuals discriminate.

It sounds like you got one of those types. Management should not allow such behavior.

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Review
#1636575 Review #1636575 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Costco in Waynesboro, Virginia - COMPLIMENT FOR HEARING CENTER

5.0
Details
I am visiting from fl where I purchased a hearing aid from Costco yrs ago. While visiting in va.my hearing aid broke. My daughter called costco in Charlottesville va.and was given an appointment that very day. Susan a lovely professional fixed my hearing aid at no cost. Roger merchant ,manager personally tested my hearing And added some helpful upgrades improving my hearing so much. Also I may add at no extra cost! Thank you Costco for these "outstanding professionals". I only wish my fl. Costco had Roger and Susan and Jason . Thank you so much, Joanna Conlon,pompano beach florida
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Review
#1633541 Review #1633541 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Good customer service

Costco - Website and Service is Horrible

1.5
Details
Tried to order a product online. When I went to checkout the tax rate was double the actual state and local tax. I called customer service and got a person who struggled to speak English and spoke so low I could not hear her. When I asked her to speak up several time she hung up on me. Then I went to Cost.com and clicked on feedback to let them know and it goes in a loop and you cannot give them feedback. Been a Costco member for years but their prices have gone up and the service has gone down. Their stores are full of product everyday people do not want to buy.
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Review
#1572049 Review #1572049 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
They need to improve their customer service........!
Tags
  • Overcharging On Sales Tax Online
2.0
Details
I bought a blood pressure monitor for $39.99. It has happened the price dropped down, I decided to take it back and benefit from the difference. The customer’s service helped me with that, then she asked me if I still keep shopping. I said: yes. Then she asked me to...
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3 comments
Anonymous
#1735806

One of the comment replies has the exact same misuse of terminology along with similar grammatical errors. calls into question the veracity of your initial post.

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Review
#1567730 Review #1567730 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • This is the only time i have been disappointed
Tags
  • rude staff memembers
While shopping in the Warrenton Oregon Costco store, i was working my way back to the meat, fruits and vegetables. My first stop was at the fruit and vegetable section. Lo and behold right in front of my eyes was a dog relieving hisself. The owner of the dog tried to...
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2 comments
Anonymous
#1757750

This dog may have been brought in by someone who wished to pass it off as a service dog. Service dogs need not wear identifying tags nor vests, and need not be certified, which I agree with, however some pet owners take advantage of this which is illegal.

People with their service dogs (trained to aid person with disability) are allowed most places pets are not. However, some people bring in pets saying they are service dogs and those dogs may not be trained like service dogs. This has become common. Service dogs are held to a high standard and owners may be asked to remove their service dogs from establishments if the dog is threatening normal health and safety of other attendees.

For instance, service dogs may not be allowed to go through the sheep barns at a county fair and may not be allowed in a public swimming pool. If a service dog is filthy, a restaurant owner may ask the owner of the dog to remove their dog from the restaurant. Also, the right to use a service dog is with the disabled person. Service dogs do not have a right to be anywhere, their owners have a right to take them most places.

Disabled people do not have a right to take service dogs in training places. Shop owners and businesses are simply helping disabled people when they allow service dogs in training in their businesses. Good for them.

So, when pet owners stating their (fake) “service dog” is still learning as an excuse for poor behavior, that is an unacceptable excuse. Bottom line, even service dogs are not supposed to *** in grocery stores.

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Review
#1560205 Review #1560205 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
animals in the store

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco reviews
1.0
Details
The optical service is terrible never buy frames from cost co they have the worst selection and they don't help the costumer. They have no expertice with picking out frames. The sales people are ignorant of face shape and what looks good on a person no help what so...
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1 comment
Anonymous
#1689755

Have not shopped at Canada Costco for eye wear. USA stores have an awesome optical department, much cheaper AND better than regular opticians.

Review
#1536666 Review #1536666 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Horrible customer service
  • Eye care service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution