Product: Costco Customer Care Clear all filters (0 of 99 reviews match)
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Do not order appliances or large items from Costco. They claim to stand behind their products, they offer a "concierge" telephone line to take care of members. We have had an LG refrigerator from Costco that is under warranty, but has not worked for 49 days and...
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LG Electronics
LG Electronics

Wow, this sounds like the worst customer experience ever! I am especially troubled by the lack of response by people representing LG. I know that when you buy an expensive ref...

Anonymous
RP

Almost identical experience but with mattresses. Surprised at the exceptionally poor service from COSTCO.

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1.4
Product
Costco Customer Care
I didn't like
  • Service
#1308318
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Costco is insulting the customers by expecting them to wait for a employee to "check" the receipt. Profiling all customers as shoplifters is inexcusable. I just stood in line to purchase my goods and now I need to stand in another to "Prove" I just purchased the same...
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Anonymous
Anonymous

It's obvious that the OP, {{REDACTED}}, that has a poor sense of grammar. In the comment below OP wrote: "You need to think hard, compare and contrast then provided vaild poin...

Anonymous
Anonymous

Screw all of you Democrats, why don't you call the Democrats right now and ask them if you can {{redacted}}

Comment 49 comments
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Buford,Georgia
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Costco Customer Care
#1293597
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Purchased an Order for 4 tires from Costco. They told me it would be 2-3 days before they arrive. To call so I did they axles as if it was a bother. I just spent $$$ for tires and trying to plan a day to take my car in for tires. Call 5 times before I received a green...
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Anonymous
Anonymous

Axles? What did your axles have to do with tires? Costco doesn’t do auto repairs (but they do do tires)

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3.4
Fairfield,California
Product
Costco Customer Care
#1267829
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Went into the 88th street Costco in Kansas City on Monday, May 7th, 2018 to use my week old membership. As I walked in the entry door three Costco women were huddled and chit chatting. As I walked in with my service dog one of the three (Sarah) came to me and said " I...
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Anonymous
Frederick Smith

I think this refund issue is resolved after hours upon hours of speaking to various people in the vast Costco maze of bureaucracy. What a nightmare!!!!I will never get involve...

Anonymous
Frederick Smith

Gee, h. Kitchener, you have made over 2400 comments on this site regarding complaints of various companies or establishments. I'm 72 years old and this is the first complaint ...

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1.0
Product
Costco Customer Care
#1257264
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I have reviewed several of the complaints and the thing that jumped out at me was comments by "anonymous" constantly defending Costco. Hmmm sounds like a Costco plant to me. I have generally had good experiences with Costco but there have been exceptions, especially at...
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Anonymous
Anonymous

I am not a Costco plant, but have been a Member since the early 1990's and have been to over one hundred locations, including both of those you mentioned. I have never had a p...

Anonymous
Durpa

Once again an American citizen refuses to use their brain. It DEFAULTS to anonymous when you don’t put in a name. Is it so hard to believe that other have positive experiences...

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Costco Customer Care
#1256563
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After being treated like a criminal and being humiliated in front of the rest of the customers in the store, I thanked them and walked out. This is the worst shopping experience I have ever had. I will be uploading the video to social media so that the rest of the world can see how Costco...
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Anonymous
Unhappy shopper

I shopped at Costco today at New Rochelle ny location and was treated like a criminal because a candy bag was open and I took one from the bag, a tall heavy set black male was...

Anonymous
Bob

I get the same treatment every time. They wouldn't even let me in the building today to get a new card because mine had expired.

Comment 7 comments
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Waterbury,Connecticut
Product
Costco Customer Care
I didn't like
  • Smug employees who profile customers
#1244618
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You guys have no hearts. No one here knows their sons situstion and to assume anything more than what was stated is absurd. I know for me personally I have an EBT card but I also only work part time because of my disability and symptoms I suffer from multiple...
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Anonymous
Anonymous

Not sure what this has to do with Costco.

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Costco Customer Care
#1239710
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When to Costco for the first time in NYC. I didn't know that you could not even take a look at the place without a membership. We asked the person at the customer service and she said to us if you are not a member you can not even come in, and she point to the exit and...
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4.0
Product
Costco Customer Care
#1219954
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I am appalled by Costco's aggressive upselling of memberships. Today I went into the Ajax Canada store with my wife and daughter to renew our membership using the 2% we earned last year. I explained I wanted to go with the regular membership this time, then I felt I...
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Anonymous
Anonymous

Make sure that you never go to a timeshare presentation or allow a Kirby seller in your house.

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2.8
Ajax,Ontario
Product
Costco Customer Care
#1215391
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Top Rated Products in Customer Care Category

Costco Products and Services

I wanted to complain to COSTCO. Had to asked numerous times for the complaint line for Costco Headquarters. She finally said she didn't have that info. So I took 2 seconds to google it and send her the link. That team is a joke and needs serious training in active...
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2.7
Product
Costco Customer Care
I didn't like
  • Multiple submissions to collect 400 rebate
  • Costco dot com rebate program
#1209850
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