Product: Costco Customer Care Clear all filters (3 of 145 reviews match)
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1.8
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COSTCO.COM Stinks
I absolutely never, ever thought I would be writing a complaint about Costco however, times change. I am a loyal, 20+ year Executive member of Costco Warehouses and have been purchasing a decent volume of household items, office electronics and other supplies using...
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Review
#1516756 Review #1516756 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Incompetent csrs and inexplicable online order cancellations
Reason of review
Order processing issue
Preferred solution
Use smarter systems that compare order address to previously placed orders and account information.
Costco - Returns
I returned a couple items on 3/2, had original receipt and paid for those items with my debit card.While returning customer rep told me I can't use my pin number for return because "it's not working this way". I said i want my money on my account immediately,...
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Review
#1203307 Review #1203307 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
I want to use my pin number and get my money immediately
4.1
Details
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Today February 11th, 2018 was the most humiliating day for me at Costco Royal Palm Beach Store in Florida. At approximately 12N, I visited your store to return 2 pants for better sizes and also to do my weekly shopping. I have been an executive member for years and...
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7 comments
Anonymous
#1727864

The same thing happened to me a few years ago when I wore a jacket to Costco with price tags on it. The jacket was a few years old and obviously worn but, I like you was stopped an harassed as I exited the store.

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Review
#1187876 Review #1187876 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
  • Wasting time and gas
Cons
  • Unprofessional customer service at exit
  • Costco service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • rude staff memembers

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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