Product: Costco Customer Care Rating: 1 Star Clear all filters (22 of 145 reviews match)
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1.0
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Yesterday, 10/12/19, after I entered Costco with our 6 week old infant in car seat placed in a cart, I pulled the cart off to the side when a cart attendant named Branden/Brandon (not sure which) was pushing a line carts almost hitting my cart with my baby in it just...
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5 comments
Louisianagal
#1773454

She's the only one that ever had a baby. Get on your knees and now down to her.

Get over yourself lafy.

The only one who thinks your kid is special is you. The World is not going to revolve around you or your funky looking kid.

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Review
#1678736 Review #1678736 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
Cons
  • Poor customer service
  • Rudeness
  • Disrespectful
Reason of review
Poor customer service
Preferred solution
Hire respectful workers
1.0
Details
I recently need to buy something from Costco to prepare for my travel home. Since I am not a Costco member, I asked my friend to help me buy the items. After reconsideration, I decide to return part of the items. My friend is pretty busy during the weekdays, so I grab...
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2 comments
Anonymous
#1757740

It sounds like you are from a different country. Some individuals discriminate.

It sounds like you got one of those types. Management should not allow such behavior.

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Review
#1636575 Review #1636575 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
The optical service is terrible never buy frames from cost co they have the worst selection and they don't help the costumer. They have no expertice with picking out frames. The sales people are ignorant of face shape and what looks good on a person no help what so...
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1 comment
Anonymous
#1689755

Have not shopped at Canada Costco for eye wear. USA stores have an awesome optical department, much cheaper AND better than regular opticians.

Review
#1536666 Review #1536666 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Eye care service
  • Horrible customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
1.0
Details
My worst shopping experience in my life occurred in COSTCO today (the day before Christmas). Today I bought a bag of 5lb grapefruits in COSTCO, when I checked out, the cashier said there were too many of them in the bag (about 7, she said it usually 5), and ask another...
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2 comments
Anonymous
#1622779

I agree, staff are lazy and Costco treats all customers like thief's. Total nonsense to wait to leave the store after you paid for all your items. Also harassing a customer over a few grapefruits is ridiculous.

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Review
#1432421 Review #1432421 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Apology

Costco in Burnsville, Minnesota - Worse place i have shop at just became a member and wow

1.0
Details
I check with employee I had to run and my daughter was in line by time my daughter to check employee switch and then told my daughter has to be person on the card.i had just told the 1 employee and he said fine. I run a business and went back talk to a so call manager and he was no help. I will be returning to sams club I thought so stupid I spend close to $800 a month on stuff for the business. but Costco I guess don't need the business.
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Review
#1427226 Review #1427226 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue
Preferred solution
wake up poor check out service and communcation
1.0
Details
I disagree with Stephanie action to block me to shop on Costco.com on electronics. Since July 2017 my Costco online shopping have been block! It's call cyber bullying and harassment of customer who did nothing wrong except following the return policy of Costco. Please...
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2 comments
Anonymous
#1585368

I would block you on my website, too.

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Review
#1385963 Review #1385963 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue
Preferred solution
Please unblock my shopping on Costco.com would be appropriated and appreciated.
1.0
Details
stop by Costco in morrow Ga to open member ship. customer service at customer service desk talk to me out for 15 minutes to enroll for $120 membership. I say no and choose a standard membership which is $60. he turned mad and said: there are no more form and no more...
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3 comments
Anonymous
#1568601

Wow....calm down crazy! So one employee was obviously rude and pushy and trying to make a larger sale...then another employee says that they do have a form.

If this is correct, then words like dictatorship are a bit much.

I hate to see what happens to you when you have to leave unicorn and puppy land. ;)

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Review
#1358534 Review #1358534 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Poor train and poor knowlege of customer service
  • Very upset
Reason of review
Poor customer service
1.2
Details
It was in costco tucson the address is: 1650 E Tucson Marketplace Blvd, Tucson, Arizona 85713, I went with the intention of buying some furniture and the food for the week, I was inside the store when this woman, of name Cindy, approached me, and she told me: "I need...
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1 comment
Anonymous
#1547592

So did you Speak to the store manager about that during the time you were at Costco?

Review
#1339593 Review #1339593 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.0
Details
I was walking inside Costco a I saw a white girl talking with a friend and didn't asking anyone for membership cards,but as soon as me and my Dad came in she asked us for one!!! {{Redacted}} I didn't pay attention but she send someone to follow us!!! Does this...
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7 comments
Anonymous
#1542333

I think they asked for your card because they knew you had poor grammar.

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Review
#1323684 Review #1323684 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco reviews
1.0
Details
Monday July 23, 2018 Apex NC Costco I went through the store, did my shopping, got to the check outs, putting items up on the belt, then the girl helping cashier at the register told me to leave the last items in the cart. One item sat in the seat and the other was...
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Review
#1315798 Review #1315798 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • I had liked
Cons
  • Incompetent and disrespectful staff
Reason of review
Poor customer service