Product: Costco Customer Care Rating: 2 Stars Clear all filters (15 of 145 reviews match)
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Costco - Find another store

1.8
Details
The costco store at Hayden in Scottsdale had Donald Trump Jr. today. The mission/vision statements of this organization say they want to be neutral free of politics. I called both the national headquarters and Scottsdale and was treated with little respect. They totally blew off the complaint.
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Review
#1705483 Review #1705483 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Tags
  • Poor Cutomer Service In Costco

Costco - Website and Service is Horrible

1.5
Details
Tried to order a product online. When I went to checkout the tax rate was double the actual state and local tax. I called customer service and got a person who struggled to speak English and spoke so low I could not hear her. When I asked her to speak up several time she hung up on me. Then I went to Cost.com and clicked on feedback to let them know and it goes in a loop and you cannot give them feedback. Been a Costco member for years but their prices have gone up and the service has gone down. Their stores are full of product everyday people do not want to buy.
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Review
#1572049 Review #1572049 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
They need to improve their customer service........!
Tags
  • Overcharging On Sales Tax Online
2.0
Details
I bought a blood pressure monitor for $39.99. It has happened the price dropped down, I decided to take it back and benefit from the difference. The customer’s service helped me with that, then she asked me if I still keep shopping. I said: yes. Then she asked me to...
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3 comments
Anonymous
#1735806

One of the comment replies has the exact same misuse of terminology along with similar grammatical errors. calls into question the veracity of your initial post.

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Review
#1567730 Review #1567730 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • This is the only time i have been disappointed
Tags
  • rude staff memembers
1.8
Details
COSTCO.COM Stinks
I absolutely never, ever thought I would be writing a complaint about Costco however, times change. I am a loyal, 20+ year Executive member of Costco Warehouses and have been purchasing a decent volume of household items, office electronics and other supplies using...
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Review
#1516756 Review #1516756 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Incompetent csrs and inexplicable online order cancellations
Reason of review
Order processing issue
Preferred solution
Use smarter systems that compare order address to previously placed orders and account information.

Costco in Mesa, Arizona - Window wippers

2.2
Details
Ask for help and mamager at the tirer center said , Not his responsiblity. Sure alot of help! Robert Miles
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Review
#1382036 Review #1382036 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
1.7
Details
We are in your elite customer list Costco. On our way out the door my husband noticed a kid outfit was damaged. He is told to get in a 20min line to return it. While I wait in this return line he thinks he can grab the new item runs to get it. No you have to go to...
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1 comment
Anonymous
#1566844

Some years ago, I visited the Costco in Redmond, Washington (home of Microsoft) and many of the customers were "elite". Next door to God.

Sounds like you.

If you don't like it, stay away. You will not be missed.

Review
#1363278 Review #1363278 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue

Shopping at Costco

2.2
Details
I've never actually shopped at Costco alone before but that is super unfair and I agree with you that Costcos employees should treat all of their paying customers the same no matter what age you are you have to get groceries and you couldn't because the employee said that you can't buy groceries because you aren't 18 yet that's ridiculous
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Review
#1352107 Review #1352107 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
2.4
Details
If you are considering purchasing a tv from COSTCO, please STOP and reconsider. When we originally were preparing to buy a new TV, I told my husband I wanted to go through Costco because they stand behind their merchandise. We purchased a Vizio smart tv 2 years and 3...
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Review
#1173035 Review #1173035 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Costco in Littleton, Colorado - TERRIBLE customer service. Don't believe the hype

2.0
Details
I wish I never took advantage of a black friday appliance deal with Costco. I bout 4 appliances and the refrigerator was the ONLY one what was not working. I was told I have to wait 8 WEEKS for a new one. They took my old one. Every time I call I have to wait 64-78 minutes on hold. Go to Lowes or Home Depot. This was a bad bad bad experience. Costco does some things well. THIS is NOT one of them. Run and run fast. This has been nothing but a long drawn out nightmare. I would not recommend this option to buy appliances. When something goes wrong, you have no options but to wait.
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Review
#1147683 Review #1147683 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Suffering and hardship
Reason of review
Poor customer service
Loss
$1600
Preferred solution
I want what I paid for weeks ago. A WORKING refrigerator

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco online Worst ever costumer service

1.6
Details
bought a washing machine on September 30 on October 1 called costumer service to exchange it for a similar but Energy Star and pay the difference. I was told I had to cancel and buy the Energy star washing machine after this will take 24 to 48 hrs to get the email cancelation. I did not I called again then I was told that it takes 3 to 5 days. I wanted to buy the Energy Star washing machine before the sale was over. I called again few more times I was told that I will be getting the cancelation in 24hrs. Next call that afternoon never got it. But I got a call for the deliver and also a costumer survey about my experience of the transaction I gave them low score. Finally I had to call my credit card again and dispute the charges up until now J have not receive the cancelation this was the worst experience I ever had.
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Review
#1118424 Review #1118424 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Loss
$492
Preferred solution
Full refund