Product: Costco Customer Care Rating: 3 Stars Clear all filters (23 of 145 reviews match)
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Costco in Romeoville, Illinois - Shame on you

2.6
Details
“I demand that CEO Jelinek apologize for taking advantage of forced labor in concentration camps to manufacture baby clothes for Costco. He needs to consult Uighur Americans about future imports from the region and should offer to fund the Uighur Human Rights Project to make amends for this offense.”
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1 comment
Anonymous
#1766442

Sorry, but he doesn't give a flying F. Profits come before anything else.

Money makes the world go 'round. Costco couldn't be competitive if they people a decent wage to make the baby clothes.

Review
#1675211 Review #1675211 is a subjective opinion of poster.
Service
Costco Customer Care

Costco Cancelled THREE Orders

2.5
Details
My son ordered a laptop for me for Christmas to be shipped to me while visiting my daughter in Utah. Costco cancelled order. We assumed it was a fluke and he placed the order again. Once again it was cancelled. My son contacted Costco customer service and they told him that the orders were cancelled because "they could not verify that I resided at that address." Okay, so he places the order (again) and requests that it be sent to my daughter and, again, it was cancelled. At this rate, it will be a Mother's Day gift. How can such a well established company continue to make the same mistakes!?
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Review
#1443874 Review #1443874 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • cancellations
  • Online Orders
  • Costco Electronics

Costco - Long lines!

3.0
Details
Long lines and long waits. I went back to Sam’s Club because they have scan and go. Much easier. No checkout. I will return to Costco when they have this feature. BTW, my membership was $45.00 with a $20.00 gift card versus Costco at I believe $75.
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Review
#1326444 Review #1326444 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
3.4
Details
Purchased an Order for 4 tires from Costco. They told me it would be 2-3 days before they arrive. To call so I did they axles as if it was a bother. I just spent $$$ for tires and trying to plan a day to take my car in for tires. Call 5 times before I received a green...
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1 comment
Anonymous
#1490523

Axles? What did your axles have to do with tires? Costco doesn’t do auto repairs (but they do do tires)

Review
#1267829 Review #1267829 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
2.8
Details
I am appalled by Costco's aggressive upselling of memberships. Today I went into the Ajax Canada store with my wife and daughter to renew our membership using the 2% we earned last year. I explained I wanted to go with the regular membership this time, then I felt I...
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1 comment
Anonymous
#1450992

Make sure that you never go to a timeshare presentation or allow a Kirby seller in your house.

Review
#1215391 Review #1215391 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
2.7
Details
I wanted to complain to COSTCO. Had to asked numerous times for the complaint line for Costco Headquarters. She finally said she didn't have that info. So I took 2 seconds to google it and send her the link. That team is a joke and needs serious training in active...
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Review
#1209850 Review #1209850 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Costco dot com rebate program
  • Multiple submissions to collect 400 rebate
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Tags
  • Rebate Program
  • Rebate Denied
2.5
Details
And the receipt and bag checking: yes they have a "right." But it is also deeply insulting to the customers Costco owes its business too. And those customers have a "right" to be offended. Ultimately my blood pressure will thank me for avoiding this ridiculous place....
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4 comments
Anonymous
#1451681

Correct, it is my favorite, by far. Rebate over $1200 last year.

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Review
#1207668 Review #1207668 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
Cons
  • Loathed consistently appalling shopping customer servicd
Reason of review
Poor customer service
Tags
  • Costco Sucks

Costco Flea Market

3.4
Details
I swear ever since Costco allowed EBT it is like a flea Market. Costco is the new Wal Mart. The people I see shop there now are rude and let there kids go crazy like at an amusement park. I hate going there now. Costco please cancel EBT and clean up the store.
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Review
#1203628 Review #1203628 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
3.1
Details
Mario Gomez Me and my mom every friday alway buy food from Costco, she spend alot of money while shopping at Costco we like the atmosphere there,it like a therapist treatment at the store, and very pleasant, but with people that work there who want to fight for no...
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2 comments
Anonymous
#1397191

No te creo

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Review
#1135863 Review #1135863 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco in Maplewood, Minnesota - Horrendous belittling customer experience

2.9
Details
"CHURN....." That will be the outcome of this horrendous experience. Google "Customer Churn" or go to link at end if one isn't aware of this term given there are soooo... many terms in the world... note: there have been other negative experiences. 1 star is generous. I was mocked by the GM. Other employees rolled eyes, smirked, and one even did the circle around the temple indicating "crazy ". This was a degrading, belittling, and disgusting experience. Yes, I have the names. A few . Dang, Ashley, Renee. I have been a STRONG advocate for Costco. However, in the last year to year and a half the products, service have sunk so much at the Maplewood, MN location. The new GM was to be the great hope! Yet he was the one mocking me. No wonder the members of the staff behaved this way given the role model. The interesting point is how I have sent several comment cards to HQ regarding improvements. Even included feedback on some of the quality employees that I have interfaced with over the last 3 years since becoming a member. AND even though o have 3 sisters who are members, some for quite a time, I still elected to purchase a membership vs. Shopping with them, or having them order items for me (of course with prompt reimbursememt). The irony is Woodbury Coscto just opened a couple of days ago. In fact, I drove by to see the new site the day before. The gas station was open earlier, 1 hour before I drove in. The say before grand opening. It was great I was able to fill up and I was thrilled to have a new location. My comments to many people have been, well, I bet Sam's Club is nervous given Costco is now in their town. I met Art the new GM while at the MN State Fair at the promo booth for WOODBURY new location. He had been transferred to the new store from Burnsville. John (he had become more snippy over time) the GM at Maplewood was transferred back to Burnsville as GM to replace Art. HENCE, the new GM Mike at Maplewood. I heard great things about him from one of their long-term employees. This employee Jim?, gas station mgr and very good at job from tactical to strategic and customer service, was very complimentary of Mike and Mike's working up the ladder from front line to now GM. Anyway, is this type of customer experience (CX) being trickled down from upper management, including Seattle HQ? I found this is open the issue due to a disconnect between frontline "reality" and those is the glass offices. I had hoped this would not be the case with Costco. So, my suggestion: https://www.getfeedback.com/blog/customer-experience/ Moreover, I have been a STRONG supporter of brick and mortar stores. Especially, those companies that also have a dot com arm. https://www.investopedia.com/news/costco-sinks-amazon-fears-overshadow-results/?lgl=rira-baseline-vertical Hum.. and to think I had considered working at Costco. Thank heaven I didn't do that because I am obviously crazy! AND I guess if a customer wants to have at least a good if not great CX, then YES, call me crazy for wanting to have above average quality, great customer service, normally a great return policy... so if I am crazy for wanting that, that's fine. I am sure there are other companies out there. NOTE by 2020 CX will be the determining factor for customer retention, brand, goodwill, BUT it was predicted that 2017 would be the start-up/ramp-up of the companies that really want to be the best rated. Maybe the writing is on the wall. NOTE. I also like Costco because of their dedication to employees, holidays, BUT it seems as though some of the employees think THEY are making a great salary/hourly because they are superb. Confused, they make a great rate because they are supposed to be providing superb CS. Cart before the horse. Guess I will start packing up items purchased there (Guess refund on 4 tires not doable ) because one of the reasons to buy from COSTCO is the return policy. BUT this return policy is ONLY applicable if one is still a member. CHURN..well guess that loyalty plan I had in mind is futile now. Better return.. Thanks!
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Review
#1133548 Review #1133548 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Return, Exchange or Cancellation Policy