Product: Costco Customer Care Rating: 4 Stars Clear all filters (16 of 145 reviews match)
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Costco in Las Vegas, Nevada - Groceries

3.6
Details
I go to this store every 2 weeks or maybe less, whenever it's necessary. I have been their client for more than 2 years and I could say I haven't experienced any problems at the moment. I just go and buy whatever we need at home.
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Review
#1723334 Review #1723334 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Fair pricing
Tags
  • Costco Products

Costco in Campion, Colorado - Njoy sugar & creamer no longer available - ft worth tx

4.0
Details
I couldn’t find njoy sugar & creamer after buying for over 10yrs. Was informed by employee in red vest that they no longer carry it. Fort Worth TX
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Review
#1454422 Review #1454422 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
4.1
Details

Update by user Jul 06, 2018

This supervisor need to learn what supervisor means. I dont know why she became a supervisor..

because she is hardworker? Tomorrow i will get her name.

Original review posted by user Jul 06, 2018

Its july 04,2018 we went to costco to change our tire for our Van. It will takes 2 hours they said to finish. So, me and my husband went to dollarama to buy something. And went back to Costco.. The lady in front of the costco store said the we cannot bring the...
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3 comments
Anonymous
#1519543

No the OP wishes to punish other for her own inability to keep track of her purchases. Sweety get over it.

It happens. You want to punish the employees because YOU FORGOT YOUR BAG!!! Since they give you no bag check ticket they can only go by what they can remember. So someone could have walked up and taken your bag claiming it was theirs.

Which is why you would get a DIFFERENT bag. A mix up of the bags.

But don’t let a little thing like common sense responsibility and logic get in your way to PUNISH innocent people for YOUR failing memory. Punishing them won’t allow you to remember any better so the ONLY reason you can be doing it is you’re a spiteful twit with the very loose morals of a truck stop lot lizard.

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Review
#1296689 Review #1296689 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
4.0
Details
When to Costco for the first time in NYC. I didn't know that you could not even take a look at the place without a membership. We asked the person at the customer service and she said to us if you are not a member you can not even come in, and she point to the exit and...
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Review
#1219954 Review #1219954 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
4.1
Details
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Costco - Accused of stealing my own jacket because the glue size label was on my jacket
Today February 11th, 2018 was the most humiliating day for me at Costco Royal Palm Beach Store in Florida. At approximately 12N, I visited your store to return 2 pants for better sizes and also to do my weekly shopping. I have been an executive member for years and...
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7 comments
Anonymous
#1727864

The same thing happened to me a few years ago when I wore a jacket to Costco with price tags on it. The jacket was a few years old and obviously worn but, I like you was stopped an harassed as I exited the store.

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Review
#1187876 Review #1187876 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Products
  • Wasting time and gas
Cons
  • Unprofessional customer service at exit
  • Costco service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • rude staff memembers
3.5
Details
I do agree with other reviews that Costco customer service varies depending on its location. In the areas where most of their customers are minorities, you’re treated like in the welfare office (never been in there but can imagine). So, I wouldn’t be surprised that...
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Review
#1171390 Review #1171390 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Costco service
Reason of review
Poor customer service

Costco - Great Trax 42

4.0
Details
I had an older pair from Costco and lost one, but it was time for new ones: The trax 42 is a great hearing aid. I think it was 5 years with the old pair and technology has advanced in leaps. I got to this site investigating the Smart Connect device which, if works as suggested, should up the hearing aids from a handicap device to a productivity device, and help me waste time streaming audio as well. Read this if you enjoy bad people stories: I must add that I had a horrible experience (5 years ago) at the St. Louis park MN Costco, the staff (the thin guy with scars on his arms who spends his time wasting other staff time chatting about music he records, while customers are waiting--but I digress). He was pathetic and rude to the point of ripping the programming device from my ears to get another client in, and then had the gall to tell me that the constant ringing feed back, from the half programmed hearing aids, was to be expected. I complained to the store manager and he told me of another store to go to Maplewood MN which was great. I will never return to the St. Louis Park Costco.
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Review
#1083076 Review #1083076 is a subjective opinion of poster.
Service
Costco Customer Care
Pros
  • Trax 42 great
Cons
  • Costco service
Reason of review
Poor customer service
4.0
Details
He somehow thought customers have to answer his questions and that he has a right or a COSTCO job to be persistent. His lack of acceptance of my initial declining of his sales pitch seemed to be too personal to him. Please train Max or move him to a different position...
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2 comments
Anonymous
#1316205

well if he asked you, you actually should join it. they only ask people who would benefit from the program.

when i worked at costco i had to deal with so many people like yourself. You don't realize we have a quota to make and we get write ups for not meeting them.

also if you upgrade you cant lose money even if you get a check for less than what you paid to upgrade they refund the difference to you. You are over paying for your membership but i guess it is ok because you would rather pay for a membership then get a free one

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Review
#1031819 Review #1031819 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Retrain or find a non-customer service job for him.
3.5
Details
I finally spoke to a q-see technical support guy named Mike and he took 10 minutes if that long to fix my cameras and I was waiting for him for a few days. Costco concierge representatives that I encounterd were as dumb as a box of rocks....no the rocks are smarter. I...
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1 comment
Anonymous
#1311992

Do not buy fish nor sea good from costco! Witnessed live worms dancing out of the fish under it's plastic wrap with a price sticker of $ 26+.

Shame on the CEO of Costco.

Write and sent your complaints to him to Seattle, Washington. Address on their website.

Review
#1029453 Review #1029453 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco's Customer Service Leaves Much to be Desired

3.8
Details
I've been a member of Costco for 1 1/2 years. There customer service has been dismal in some manner every time I've come. I expect to be greeted in a professional manner if I am about to hand you my hard earned money. I kindly say "hello" with a smile on my face and I usually receive a half mustered hi with a cold demeanor. There have also been times where I have been rudely talked down to, and I've even had a few associates make snide remarks about me like I'm not directly in front of you. Additionally, I've noticed a similar disposition and behaviors towards other customers. How hard is it to train your employees to deal with customers in the up most professional manor?
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Review
#1020245 Review #1020245 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Customer service
  • Staff
  • Long lines
Reason of review
Poor customer service
Tags
  • rude staff memembers