Product: Costco Customer Care Rating: 5 Stars Clear all filters (12 of 145 reviews match)
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Costco in Waynesboro, Virginia - COMPLIMENT FOR HEARING CENTER

5.0
Details
I am visiting from fl where I purchased a hearing aid from Costco yrs ago. While visiting in va.my hearing aid broke. My daughter called costco in Charlottesville va.and was given an appointment that very day. Susan a lovely professional fixed my hearing aid at no cost. Roger merchant ,manager personally tested my hearing And added some helpful upgrades improving my hearing so much. Also I may add at no extra cost! Thank you Costco for these "outstanding professionals". I only wish my fl. Costco had Roger and Susan and Jason . Thank you so much, Joanna Conlon,pompano beach florida
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Review
#1633541 Review #1633541 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Good customer service

Costco in Folsom, California - Bad taste of milk

4.8
Details
This most recent was purchased on 05/5/2019. The milk tastes sour. We bought milk from Costco few days ago as well and after 2 days it was Like yogurt. This has happened to us 4-5 times. Definitely not gonna buy milk from there.
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Review
#1531395 Review #1531395 is a subjective opinion of poster.
Service
Costco Customer Care

Costco in Aurora, Colorado - Great company

4.8
Details
I've dealt with Costco for over 15 years. I've returned items, I've brought back items spoiled. Never has a customer service worker being rude. I've always been helped in a satisfactory and pleasant manner. I really like Costco and would recommend them to everyone.
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Review
#1442920 Review #1442920 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Good customer service

Costco - Awful service

5.0
Details
I hated it, you expect them to have experience and help you through actually solving your problem or the issue but apparently even you know more. They make you do procedures that don't work and then try convincing you that the applications Samsung includes should not be used only an idiot would believe these things. Don't call or expect greatness. They don't let you speak and cut you off mid sentence.
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Review
#1208966 Review #1208966 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Costco in Middle River, Maryland - Rude sample provider

4.5
Details
Asked for a sample of honey today. The sampler had one sample container filled but said I needed to wait until he filled out six before he can out in the tray. He was taking a long time since the honey is thick and sticky. No one else was waiting, he could have given me the one he had filled but chose to have me wait in humiliation. Needless to say I didn’t wait and if course didn’t buy!
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Review
#1168371 Review #1168371 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Exemplarary . The Costco crew of Greensboro, NC.

4.7
Details
Their knowledge and attentiveness , from their security at the front door to the one sweaping the floor, I will gladly make the journey to shop there more often.
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Review
#1117738 Review #1117738 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Good customer service

Costco - Customer service

5.0
Details
I had ordered a pizza at 210pm over the phone. I got to costco at 240pm and i was told my pizza still had 4 min to cook. I saw a employee put my pizza in the oven as i stood at the side to wait. I finally got my pizza at 250pm. I dont mind waiting i know costco is busy. It would have just been nice for the employee to see its busy and just say it will take 30 min not 15 min
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Review
#1056262 Review #1056262 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue

Costco in Palm Desert, California - Customer Service

4.7
Details
I Always have been a member with Costco for around 10 year and I always have a good experience and love Costco but today a lady in membership at the Palm Desert Costco named "Bev" was very rude. She needs to be talked to and start acting a little bit nicer to the people. I never had problems before but she acted out her bad day on the customers. She was not helpful and maybe they will change her to a different position. Costco has the high standards but was disappointed that she was working there at my favorite place. When I look at her badge it was turned around so you can't read her name. Wonder why?
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Review
#989366 Review #989366 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Just bev with customer service was awful
Reason of review
Poor customer service
4.7
Details
I have the executive membership from Costco and is also a business account. I forgot my Costco membership card at home so I went and got a temporary print out. The lady who helped me there was amazingly helpful and did everything she could to fulfilled my needs. ...
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3 comments
Anonymous
#1239155

THAT is awful! ......I've been through the same thing with one racist who hated white people.

It works both ways with all racist of people in our human species!. The world is so full of hate you can't even shop peacefully in a store nowadays. I have spent thousands of dollars every year at COSTCO only to mistreated by some bigot!.

I dislike being mistreated because I am WHITE by someone who has an issue with me and my color! Costco needs to cancel some of their lame Cashiers !

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Review
#952026 Review #952026 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco reviews

Costco Customer Care Review

4.8
Details
I just bought a unit from honeys heating and air that I talked to at your store I was told I would get a 250.00 Costco card when in fact when they came to my house they sold me a different unit that don't qualify for the gift card very irritated
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Review
#898186 Review #898186 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Not as described/ advertised