Product: Costco Customer Care Clear all filters (145 of 145 reviews match)
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Costco in Kirkland, Washington - Customer service is a joke

Was not able to check out for a purchase so contacted costco.com, unfortunately got a CS rep by the name of Stephanie. I would state my problem or question, NO response so I said hello? she responded. After wasting 13 min with her she put me on hold for 10 to "talk with a supervisor" when she finally got back to me still seemed confused on how to help so I asked to speak to a supervisor. I am still on hold and now at 14 minutes. Shame!
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#1532502 Review #1532502 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Order processing issue

Costco in Folsom, California - Bad taste of milk

4.8
Details
This most recent was purchased on 05/5/2019. The milk tastes sour. We bought milk from Costco few days ago as well and after 2 days it was Like yogurt. This has happened to us 4-5 times. Definitely not gonna buy milk from there.
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#1531395 Review #1531395 is a subjective opinion of poster.
Service
Costco Customer Care
1.8
Details
COSTCO.COM Stinks
I absolutely never, ever thought I would be writing a complaint about Costco however, times change. I am a loyal, 20+ year Executive member of Costco Warehouses and have been purchasing a decent volume of household items, office electronics and other supplies using...
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#1516756 Review #1516756 is a subjective opinion of poster.
Service
Costco Customer Care
Cons
  • Incompetent csrs and inexplicable online order cancellations
Reason of review
Order processing issue
Preferred solution
Use smarter systems that compare order address to previously placed orders and account information.
Waiting at the optical department of Costco is frustrating, waste of time, and disappointing. The only thing I needed from them at that time is to pick up my order, nothing else. During the time I waited, there was a 5 seating capacity bench, and that is it. Based on...
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#1510926 Review #1510926 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Long wait time
Ordered laptop from Costco, tracking showed it within 40 miles of arriving. Never came. Logged into UPS and found COSTCO had RECALLED my package. No communication to me from Costco. UPS was totally in the dark as to why. Next, spending two days contacting Costco to get...
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#1496778 Review #1496778 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Dread shopping at Costco

Ever since you took much needed parking spots to put a gas station where it does not belong I have gone from shopping at Costco on a weekly basis to less than 5 times a year now. I do not buy tires , or propane there anymore as you are risking your life trying to get anywhere close because of the gas bar and the impatient *** who think they are getting a deal on gas and would just as well run you over if you are in their way as they race for a spot in line. I think the same mentality prevails in the store too as there is no order at all with the way people push the carts , cut you off, hold you up while they sample food etc. Costco Sucks !
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#1463801 Review #1463801 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Read review

Costco in Santa Clarita, California - No more pie ??

We have been members for a long while. Watched lots of changes, but your decision to discontinue making pies simply floored us when it comes to stupid corporate decisions. It's Superbowl weekend and Valentines around the corner. Here's your sign (STUPID)
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#1463403 Review #1463403 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Costco in Campion, Colorado - Njoy sugar & creamer no longer available - ft worth tx

4.0
Details
I couldn’t find njoy sugar & creamer after buying for over 10yrs. Was informed by employee in red vest that they no longer carry it. Fort Worth TX
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#1454422 Review #1454422 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service

Costco in Denver, Colorado - Parmesan Garlic Bread

WHY HAVE YOU QUIT MAKING IT?????? IT IS THE BEST BREAD EVER ! ! PLEASE CHECK I'M SURE I'M NOT THE ONLY ONE TO COMPLAIN... MAKE THIS BREAD!
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#1452342 Review #1452342 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
discontinued making Garlic Parmesan Bread

Costco - Loading Area

Costco should have a covered loading area for consumer specially when it’s raining like Sam’s Club had.
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#1452004 Review #1452004 is a subjective opinion of poster.
Service
Costco Customer Care
Reason of review
Poor customer service