I am so disappointed at the service we received at the American Fork UT Costco location. We are frequenters of the Orem location, but thought we would give the American Fork location a try as it is closer to us now.
However, we will not be going back to this location. We arrived only a few minutes after closing and only needed a few specific things for an event we were having the next day. We were VERY RUDELY turned away even though there were still a lot of customers in the store and the door was still open. I understand the frustration at customers arriving late, but as someone who has worked in retail customer service for 8+ years I can say that the customers DO NOT come first here.
I would never have turned away paying customers and would never have expected this treatment. We will continue shopping at the Orem UT location.
Product or Service Mentioned: Costco Customer Care.
Reason of review: Poor customer service.