Product: Costco Delivery Service Clear all filters (33 of 33 reviews match)
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Verified Reviewer
1.0
Details

Update by user Nov 27

I've spoken to Erica Johnson from CBC go public, and also spoken to Global News. They will be following up with Costco if I don't get a resolution.

Original review posted by user Nov 27

I contacted Costco and they told me to go through the lengthy process of doing a police report, which I did. As soon as i provided them with the information for the police report, they told me that couldn't help me. My claim was denied and that they'd no longer be...
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4 comments
Anonymous
#1784447

This is illogical. The unit was paid for "Online" ...did the person use a credit card for the order? Seems so, and if so the card company needs to file/start a dispute immediately.

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Review
#1717335 Review #1717335 is a subjective opinion of poster.
Service
Costco Delivery Service
Pros
  • Costco the store
  • Generally i like most things
Cons
  • Customer is out of luck if order is lost
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Full refund
Tags
  • Costco representative
  • undelievered order
  • Poor Company Ethics
  • Terrible Customer Serivce
  • Costco taking no responsibility

Costco - Unacceptable Subcontractor Service

3.5
Details
Never buy major appliances from Costco! We ordered a Samsung Kitchen suite that includes "white glove" delivery. Great price and double the warranty. It all falls apart due to the third party delivery and installation services Costco uses. Former Sears services who are total incompetent *** No wonder Sears is gone. Innovel Solutions and Achey Door intallations are the worst. No one knows when to come or what to do. Calls to confirm with two hour windows are either non-existent or wrong. Needless to say, I have a garage full of new appliances in their boxes that are went back yesterday. Now waiting for refund on credit card. What a total disappointment from Costco.
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Review
#1608622 Review #1608622 is a subjective opinion of poster.
Service
Costco Delivery Service
Pros
  • Store and employees are great
  • I had liked
Cons
  • Corporate decision to manage appliances only online
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Appliance
I will never buy from Costco again for delivery. They took forever and by the time it was ready, I had to change the delivery address - only with in a few miles. They refused!!!! And the hours for delivery are very limited- no evening or weekend deliveries. If you...
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1 comment
Jonerik
#1550099

So you can't be home for a delivery because you work. Guess what the delivery drivers are doing...WORKING!

Review
#1335193 Review #1335193 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Full refund
1.0
Details
I just bought a wall-bed from costco and orovided a very honest review. I just received that my review was rejected from publishing because “it did not meet the guidelines” ! What an absurd and preposterous reason! Here is what I wrote: I ordered this wall-bed to...
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Review
#1208202 Review #1208202 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Terrible! Never ever buy furniture from Costco online that requires installation. I waited a month for a bedframe to arrive and cleared my day when they showed up (Saturday). When they came, the deliverymen noticed the boxes were already opened and the hardware pieces...
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Resolved
Review
#1200020 Review #1200020 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Deliver product or service ordered
1.0
Details
I placed an order in November and still been waiting for my microwave now this is February 16 still waiting . When you call for help for customer service they’re a bunch of non-helpful people, just give you the runaround and promise to call you back.I have a hole in...
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Review
#1191037 Review #1191037 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Problem with delivery
I ordered a bed from Costco on line. They misrepresented the delivery date by 10 days.. Their vendor then cancelled the order, but did not refund my money and did not tell us about the cancellation. Now to get the item they are requiring me to pay double pay for the...
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Review
#1189877 Review #1189877 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Order processing issue
4.0
Details
Advantages to using Costco card seemed worthwhile. So I got approved instantly and was given a temp card to use immediately. Surprise #1, can't order appliances. I must wait until the card arrives via US postal mail in 7-10 days and order them online. After stalking...
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1 comment
Anonymous
#1403813

OP:

Since you are not happy Corporate decision to manage appliances only online, then the best thing to do is to send a letter to them.

That information is found on their website.

Review
#1146908 Review #1146908 is a subjective opinion of poster.
Service
Costco Delivery Service
Pros
  • Good prices with helpful staff
Cons
  • Customer service can not make online orders using temp card
  • Corporate decision to manage appliances only online
  • Costco card process for online only items
Reason of review
Order processing issue
Loss
$3500
Preferred solution
Deliver product or service ordered
Tags
  • Appliance

Update by user Dec 15, 2017

Costco contacted the delivery company and they delivered the items within 2 days.

Update by user Dec 15, 2017

UPDATE: Costco apparently takes customer service seriously, because the day I wrote this review they contacted the shipper, who called and scheduled a delivery within 2 days. I cannot...

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Resolved
Review
#1146146 Review #1146146 is a subjective opinion of poster.
Service
Costco Delivery Service
Reason of review
Order processing issue

Contact Costco Customer Service

Website:
www.costco.com
Mailing Address:
PO Box 34331
Seattle, Washington 98124
United States
Phone:
(800) 774-2678
All Costco Contacts

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Costco reviews
4.0
Details
He installs the microwave and when installing the new dishwasher my wife states it's the wrong model number, and it does not match the suite. Really!!! We are calling Costco now and have a hold time of 51 minutes. I am turning this saga over to my wife, since I am...
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Review
#1140479 Review #1140479 is a subjective opinion of poster.
Service
Costco Delivery Service
Cons
  • Very upset
  • And we still do not have a dishwasher
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Price reduction