I bought a 50in LED flat screen from costco and it stopped working yesterday. I took it back to costco cuz its still within the 2yr guarantee. 1st- costco doesnt guarantee it - you have to call the costco concierge service (what a joke). They wont help you until you go back home and call from there, (serious! I not making this up) We had to plug in the tv and call them back from our house. This is how it went......
"is the tv plugged in?"
"is the light on in front?"
"Unplug it and hold down the power button for 45 secs. Try the power button again..... anything ?"
"ok its broken"
NO!...... really?" (I'm not making this up!)
then she said you need to call westinghouse customer service. "I've already called them, do you have a direct line to them?"
We finally got a westinghouse CSR on the phone who advised us to mail the tv back to them. We told them we dont have a box anymore for the tv. They told us to go buy one from uhaul (its $89.00) or get one from costco and ship the tv back then they will ship us a new tv. (Who pays the $89 for the uhaul box? AND costco destroys their boxes same day. ) Westinghouse doesnt send repairmen out to you anymore for fix electronics. We pointed out that if you send us a replacment tv we can use that box to ship the broken tv back....... NO! cant do that. So now we are looking for a box to ship this broken tv back to westinghouse in california.
We called the concierge service back to explain the situation again and got a manager "Scott" we explained that we dont have a box and we need to ship it back. He was very rude and tried to tell us that costco didnt have a satisfaction guarantee policy anymore! It was our responsibility to pay to ship the tv back.
Next time Ill buy my tv at WALMART -
Monetary Loss: $549.